CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Find a little old lady car with low miles", well I did! But I was weary that this was too good to be true. There it was on Craigslist. A 2013 Honda Civic with 8400 miles! Two years old and looking like a cream puff. Well it sure did drive nice and the son of the 84 year old said that his mother was selling the car because it was tough to get in and out of. The price was a few thousand less than at the dealers. Was this car in an accident? Could I trust them when they said it was fine? Then I remembered to Car Fax it! The report came out clean! Now I was confident to make my offer, and now when I'm driving my Civic all I can say is thank God for Car Fax!!”

Helpful Report

Posted 10 years ago

“I was looking for a used car on a tight budget. I found a great car in my price range but I was kind of skeptical about buying from a total stranger. I got all the information and CARFAX the vehicle and everything was very accurate. It was a great car and still drive it until this day. Thank you Carfax”

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Posted 10 years ago

“We signed up for unlimited 30-days of CarFax when looking to purchase a motor-home. Carafe was very instrumental in helping us make a decision. One had not had any records for 9 years and the mileage was substantially higher than the last service report. Owner had no explanation where the MH had been the last 9 years. We bought a MH that had pages of service and registration records from the time it was new to within a few hundred miles of the current odometer. We relied on the Carfax reports to help us make a decision.”

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Posted 10 years ago

“It's great for finding out about car history and car price negotiations , with carfax you can be safe”

Helpful Report

Posted 10 years ago

“I used CARFAX report when I was searching to buy a used car. It was helpful for me because I was about to buy a car of a friend of mine. She had said the car has involved no accident. However, when I checked the CARFAX report the car had an accident as well as an odometer issue. So, I did not buy this car. I purchased another one which has clear CARFAX report. However, I realized that some information may not be included in the CARFAX report. For example, I am the third owner of my car but the CARFAX says I am the second one. It is better if you could check your algorithm to clarify the number of owner. In addition, CARFAX price adjustment means nothing to me because there were no clear pattern about this adjustment. You may add a legend about this adjustment. For example, what are the criteria when a car is worth more or less?”

Helpful Report

Posted 10 years ago

“I bought a 2010 Nissan Altima. The Carfax report showed the detail story about this vehicle and I got a good price on it due to minor damage accident and few service records. Also, I helped few friends to check the reports which avoid them to buy trouble cars. We got a great experience with Carfax. Thanks!”

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Posted 10 years ago

“Found a Minivan for sale, seller claimed that he was the original owner and minivan got 75k original miles, Carfax showed me that seller was the 6th owner and vehicle has over 150k miles on it, Carfax saved me!”

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Posted 10 years ago

“I was looking for a family car, SUV or something similar, I am tired of lemons or fake reviews, with today's internet marketing, you have many choices that is hard to believe on everything they try to sell you. Honestly I feel I can only trust Carfax, you can follow most of the car's history you are interested and that's a big plus for me. We end up buying a Hyundai Veracruz, with an excellent maintenance record and the car truly show that, I feel safe, I feel I did the right choice for my family. Francisco P.”

Helpful Report

Posted 10 years ago

“The car report on the car helped me tremendously .I was about to purchase a car off the internet and I had asked the seller if the car have been in any accidents,he told me he wasn't sure and wasn't in the office to see notes on the car .I was the higher bidder, then after ordering the car fax within hours from the Auction found out the car was in a major accident.I emailed the seller told him I was no longer interested in purchase of the vehicle,told him he should have included that into the description of car and that he was being deceiving.Thanks car fax for your help.”

Helpful Report

Posted 10 years ago

“I was looking at expedition on Craig list. Got the car fax and it looked fine. but then when I talked to the person they told me it was a old police suv. That fact was not on the carfax and should have been. I did not buy the suv.”

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Posted 10 years ago

“The Fox is the best gui when buying a car!!! Thanks Bill”

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Posted 10 years ago

“Was trying t ok help family member to replace 30 year old vehicle. Had some concerns over the 09 vehicle wewerelooking at. Review settled my concerns. Bought the vehicle 2months ago. Family member is happy with the vehicle. Was worth the review to have the peace of mind.”

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Posted 10 years ago

“Not everything gets reported to carfax it's an OK tool to use when buying a car or truck , but condition of a vehicle has nothing to do with a carfax report”

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Posted 10 years ago

“Thrice I had looked at cars, and thrice getting the CARFAX saved me from buying something that had sustained severe frame damage. Just a little bit of information could save you from putting yourself or someone you love into a car that isn't safe.”

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Posted 10 years ago

“Putting a plate stead of a vin? The very stupid,plus you guys are very Expensive with your 5 vins only and Now you don't have unlimited? 10 runs for $55.00 You guys are smoking, Autocheck is the best”

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Posted 10 years ago

“Very reliable very easy and simple and it gets you all what you need to know about a car ...”

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Posted 10 years ago

“CarFax is a great service. The report revealed that a car I was looking to purchase had been sitting for a couple of years. I initially purchased the report because I noticed the inspection sticker had expired two years ago, so I wanted to verify the current mileage with the last inspection, and my fears were confirmed and I avoided purchasing the vehicle. Thanks, CarFax!”

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Posted 10 years ago

“Thank you carfax if it wasn't for you I would have bought A car with a rebuilt title and lots of other problems. You Saved me lots of money and problems. It was well worth $30 to check out that vehicle carfax you are the best.”

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Posted 10 years ago

“I already wrote to you on my carfax story and I dident even get a thankyou...so I doubt your seriously even reading anybodys story....Kenneth Rose”

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Posted 10 years ago

“I found the car I wanted on Craigslist. I'm always of a mind set buyer beware. Being able to run the Carfax report was the quickest, easiest, and cheapest way for me to see title history as a well as maintenance history. Knowing these things gave me peace of mind in buying a used vehicle. After the pre-buy inspection cleared the vehicle of any major repairs needed. I bought my 3rd jeep and am loving it. Thanks CarFax!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews