CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax helped me keep the used car I purchased. The reports were very helpful and I haven't had any problems with my vehicle at all.”

Helpful Report

Posted 10 years ago

“I was initially interested in a 2014 Corolla but after taking a look at CarFax I discovered that it had been in an accident. So glad I checked before buying, which saved me a ton of potential repair services. Later on looked at a 2014 Sentra and the CarFax revealed no prior accidents. What a great buy, without any problems. Thanks to CarFax and that knowledgable CarFox.”

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Posted 10 years ago

“I think CarFax is very good. I had some issue with misunderstanding of the terms after I paid subscription but it was resolved very quick and I got clarification and bonus. It was really nice: question - quick answer with detailed explanation. I'll definitely will use CarFax in future, probably, in near future, because I need to buy another car and report is very helpful.”

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Posted 10 years ago

“I used CarFax to check on the used car history. I find that it makes more comfortable knowing the background of the cars before buying or making a trip to see the car. It's easy to use and it's totally worth the money to invest when comes to car buying.”

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Posted 10 years ago

“Its awesome to know a company like Carfax is out there in today's times when checking on used cars. Knowing if the car your will spend thousands of dollars on is really the car to buy - with knowing if it was really a one owner car and had no accidents or major problems! Too many con artists to have to worry about or be concerned with and that is I will always will first check with Carfax. Great job guys, Larry Marcus”

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Posted 10 years ago

“Carfax was a great first-pass resource for my recent used car purchase. I used the data from Carfax as well as data from free national and state databases to confirm there was nothing unusual with the car from a mileage, title quality, or emissions standpoint. I strongly recommend pulling a Carfax report before buying a used car. If it checks out, have a thorough pre-purchase inspection completed by a professional you trust.”

Helpful Report

Posted 10 years ago

“Hi purchased a 94 Toyota 4 runner after searching the Car Fax online for this vehicle. I was impressed with the full history of the vehicle and how many owners as well as dealerships had it. It allowed my to inquire on the maintenance history, track and pin point the recommendations on all future repairs. I am very happy with my purchase.. Thanks Car Fax!!! Yvonne”

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Posted 10 years ago

“It's very convenient and easy to check car condition through putting VIN number. Best choice to buy a car.”

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Posted 10 years ago

“It was quite good. I was able to research for my car. And got a fairly good deal!”

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Posted 10 years ago

“Everything is good great”

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Posted 10 years ago

“After I bought a used car I found out that it was a "Flood Car". CarFax helped me to gather alot of info concerning it's history. GREAT Help...”

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Posted 10 years ago

“We were meeting a potential seller to look at the ML320 we wanted to buy at a shopping center near his house. We didn't know the car ID before we met him and we able to run the CARFAX right there as we had coffee to discuss the deal. We then knew the car was clean and made the deal right on the spot. Much thanks to you for helping us buy this beauty!”

Helpful Report

Posted 10 years ago

“Carfax's detailed vehicle history report helped us in our recent search for a hatchback. The one Nissan Versa we looked at Carfax showed it had been involved in two accidents. On the Mazda 3 we bought, it was reported as never been involved in an accident. Additionally, one can see some maintenance records listed as well. To summarize, if you are going to spend 5k or more or a car, then spending 1 percent of that on a vehicle history report just makes sense.”

Helpful Report

Posted 10 years ago

“From previous damage of car purchasing, I decided to check my next purchase through CARFAX. It showed multiple owners (2) within a month. the second owner had it for LESS than a few weeks before it was sold at an auction. That was my red flag. I didn't go with my gut about this car and bought it anyway. I regret not listening to the CARFAX report, because now my car won't pass emissions without $800 worth of work, and my drive belt has snapped leaving me and my kids stranded without a car. (both are not working now) On top of the $800 worth of work, I now have a possible $500-$1,500 quoted bill to fix the ac compressor. CARFAX WAS RIGHT ABOUT THIS CAR AND I DIDN'T LISTEN! It was a to good to be true moment, as I needed transport right away for my kids. Thank you CARFAX for the warning.”

Helpful Report

Posted 10 years ago

“Overall I am satisfied. I found certain things on autocheck,com that were nicely described”

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Posted 10 years ago

“It is a waste of time. CarFax spends more money on advertising than providing a quality product. Lee”

Helpful Report

Posted 10 years ago

“Carfax helped me get a better handle on the history of vehicles I was considering purchasing.”

Helpful Report

Posted 10 years ago

“I was looking at two 2009 Honda Accords both with apparently clean titles, one had 90K miles for $12K and the other had 54K for $9K. The second one seemed like a better deal. However, I CARFAX'd both vehicles and I found out the first one had an impeccable dealer-serviced service record! Whereas the second one was involved in an accident in another state that was wiped during interstate transfer. So, I decided to pay more for peace of mind, thanks to CARFAX!”

Helpful Report

Posted 10 years ago

“I don't use carfax to buy! I use carfax to sell my cars. People are all scretchy these days buying used cars and wondering if they are about to buy a piece of ( lemon)! . Well when I hand people a copy of the carfax on the car in question their attitude does a full 180 , because now they hold in their hands to full history and truth of the car!! Thank you carfax for helping me sell my cars.”

Helpful Report

Posted 10 years ago

“Carfax helped me find my dream car- a 2010 Cadillac SRX and it had a clean report. During the process carfax helped me make the right decision by allowing me to view a cars report prior to test driving it. Carfax gives you the reassurance in purchasing a clean and great ride.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,645 reviews