CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax definitely provides valuable information prior to a car purchase. We learned this the hard way once. We had a title issue on a used car bought at a dealership. We ordered the Carfax after the fact and ended up returning the vehicle. So...do your homework by getting the Carfax first!!”

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Posted 5 years ago

“It help me with everything that I need I will use carfax again in the future”

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Posted 5 years ago

“lots of choices.got what i wanted for basically what i wanted to pay,recommend you all the time,stay healthy”

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Posted 5 years ago

“The report had all the RELIABLE info I needed to make a purchase.”

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Posted 5 years ago

“Very helpful in our search for a new vehicle some dealers were very hush hush and car fax uncovered the truth”

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Posted 5 years ago

“Great consumer tool and a MUST for anyone buying a used car”

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Posted 5 years ago

“Carfax helped me to buy my car confidently.”

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Posted 5 years ago

“pulled 6 reports during my shoping...all vehicles were reflected accurately ...im very satisfied”

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Posted 5 years ago

“Car fax has all the fax!! Love this option to know what you are getting!”

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Posted 5 years ago

“correct and timely”

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Posted 5 years ago

“Too expensive for the short amount of time it lasts. Would have to buy again for the same car if I sold my car after a few months”

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Posted 5 years ago

“I'm disappointed that a time limit was place on the three report purchase. I used one report and when I called the dealer he increased the advertised price so that deal did not work out. Now I haven't found another vehicle since and with the virus (I'm 72) my search is on hold.”

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Posted 5 years ago

“I got a car based on a lean carfax report and it turned out that it has had a front end collision.”

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Posted 5 years ago

“No response from customer service”

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Posted 5 years ago

“Loved it!”

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Posted 5 years ago

“Great report. Full of excellent information.”

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Posted 5 years ago

“Website is a little confusing in that when you think you are buying one report, you may be actually be purchasing five reports. This happened to me. I contacted CarFax immediately and received a timely refund. The data in the report was e extremely accurate. Will use CarFax again.”

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Posted 5 years ago

“Terrible company that i woulnd't reccomend anyone using. This company should be sued and shutdown for shady business practices. No one in my county will use carfax. Autocheck is much better and much more professional..”

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Posted 5 years ago

“Worth the money”

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Posted 5 years ago

“I think the car fax is a great tool but the price is to high, Would likely use it more if it was a third of the price.”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews