CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having CarFax report when sell you car, it will definitely help reenforce the true honest history of your car. My car got sold within week. Highly recommend. thanks to CarFax”

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Posted 10 years ago

“Got top dollar value for my 1997 honda civic thanks to CARFAX. I sold my car to guy saying that he has been in the market to buy a honda civic but no body was able t o show him the history of their cars. He paid almost full amount of my asking because he was convinced that he was buying a great car backed up with the CARFAX.”

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Posted 10 years ago

“I was in the market for a early 2000's honda accord. I had reviewed several websites, sale by owner. One, in particular, had advertised the car as a 2002 Honda with a 4 cylinder v-tec engine, the exact engine that I was hoping for. I sent a text message to the owner and asked to see the vehicle. We made an appointment for later that afternoon. I reviewed the post again and decided that before I went to the appointment I should go check the CarFax. I had been looking at so many cars online that I decided to get the "unlimited" option. I downloaded the license number, another great CarFax option, and the car information popped-up. To my surprise, the car was not a 2002, it was a 2001. The engine, the most important thing I was looking for, was not a 4 cylinder v-tec, but the more unreliable and gas hungry 6 cylinder. Needless to say, I contacted the owner and cancelled the appointment. That afternoon, I found another car online. Before I even contacted the owner, I accessed my "unlimited" CarFax and got all the information. One of the most important things that it demonstrated was the service record, which fortunately was noted as being from the local Honda dealership, a dealership know for good workmanship. The car was thirteen years old, and CarFax had its entire history right there in black and white. I made the appointment. The owner showed up with all the maintenance paperwork and needless to say it matched almost to the letter with the documentation found on the CarFax. I am a believer. Next time I am looking for a car, I simply won't waste my time...I will get the CarFax.”

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Posted 10 years ago

“looked at a few cars and used CarFax to verify the histories. It amazes me what people will not tell you when selling a vehicle. We even had a dealer omit that the vehicle had been in an accident until we called him on it. Thank you CarFax!”

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Posted 10 years ago

“Great info, easy to understand!!”

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Posted 10 years ago

“I was about to drive 2 hours to check out a 2003 Subaru Outback with 125,000 miles. Ran the Carfax, turns out it had service records up through 189,000 miles, and then the odometer was reported at 125,000! Saved me disappointment and hours of driving!”

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Posted 10 years ago

“Thank you so much! Went to look at a Hummer H2, and the owner showed me a clean title. After running the VIN I found that it was a total loss due to flood damage.”

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Posted 10 years ago

“I was about to buy 1000 miles Honda Accord 2014 and when I checked the car fax it had Front and rear collision with air bags deployed thanks to Car fax that I didn't invested my money it car fax is the best and I would recommend to everyone do check car fax even on 1000 mile vehicle .”

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Posted 10 years ago

“This is the second time I used carfax it was most helpful for my final desion to buy both vehicles”

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Posted 10 years ago

“I did actually buy the vehicle first, had several issues with the vehicle, then purchased the carfax to confirm what I had suspected. The seller lied about everything, the mileage was grossly understated, the odometer had been tampered with, and none of the repairs the seller claimed to have made we're done. Don't be like me do the carfax first and avoid going through lawsuits and hassles and get the vehicle of your dreams. T. Mosley St. Petersburg, FL”

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Posted 10 years ago

“I was amazed how many 2006 - 2008 cars at dealers had been through multiple auctions and how many that were claimed to be one owner had been owned 5 to 8 times. I ended up buying an honest 3 owner car that had very clean maintenance records and all of the owners had owned the car for at least two years. The car had been CPO'd two times, so I felt comfortable that it had been quite fully looked over even though it did have multiple owners. This was much more important because it was two states away. I wouldn't have considered it because of distance but it was $4000 less expensive than I could have bought the same vehicle in my home state. A quick 6 hour drive and I saved $4000. I felt the money spent on the Carfax made the drive worthwhile. Were it not for the Carfax, I probably wouldn't have risked the drive to be disappointed.”

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Posted 10 years ago

“Information about car is not correct”

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Posted 10 years ago

“Signed up. Paid via credit card. Then couldn't sign in. What a waste of money. Never use it again.”

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Posted 10 years ago

“It's a great service. Best option is the Unlimited CARFAX reports using license plates search which is around $55. You can only purchase this $55 package online, not throught the APP. I recommend that package because the $39 is only for one CARFAX only.”

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Posted 10 years ago

“It was great experince to buy with car fox i am very glad to use this service”

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Posted 10 years ago

“I bought my car back in January of 2012 the carfax showed my car was clean and no accidents were reported. 2 1/2 years later I want to sell my car but oh my the carfax no shows an accident on it 1 month before I bought my car (12/12/2011). The report even says the accident was reported on (07/04/2013) which means even if I bought my car 1 1/2 years later after this accident I would have gotten a good Carfax for a crashed car. Nice job now I cannot sell my vehicle because it has lost so much value, good job Carfax.”

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Posted 10 years ago

“Saw an unbelievable price on a vehicle, and car fax helped me make the decision not to buy it. Fast, reliable results all the time.”

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Posted 10 years ago

“I used carfax to review several trucks I was considering purchasing. The truck I picked had a clean record and carfax helped me assure myself of the solid history of this vehicle.”

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Posted 10 years ago

“We were interested in the purchase of a used vehicle from a local dealer. The dealer provided us with an Auto Check report, which indicated no damage history. We decided to use the CarFax VIN scan capability for assurance and learned that the vehicle had been involved in a front end collision. We were so thankful that we had the CarFax resource to give us the full story!”

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Posted 10 years ago

“If all info is true, how many owners , no accidents that's some of the details I was looking for. Last time I purchase a caxfax the info was not correct.. It showed no-accidents, but 2-mths later it showed an accident on the car I purchase.. So, carfax are not up to date at times when you purchase..”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews