Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,536 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased - it is the roomy cardigan I asked for.”

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Posted 3 years ago

“My order was to replace a mug, bought on holiday a few years back, which we had broken. I was really pleased to find the mugs on your website but when the replacements ordered from you arrived they had been broken ln transit. As soon as I mailed you a photo of the broken items, you immediately re- sent the order which happily arrived safely. You were quick and efficient and gave us excellent service. Thank you.”

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Posted 3 years ago

Hi Liz, Thank you for your review. We are sorry the original mug arrived broken but are glad to hear our Customer Support team were able to help you resolve this problem quick and efficiently. We are also happy to hear our store was able to provide you with a replacement to the mug that holds so many memories for you from your holidays here. Hopefully soon you can experience Ireland and our stores in person again. Kind Regards, Rachel

Posted 3 years ago

“Great service for having Irish gifts sent abroad - the delivery only cost 10 euro to italy and arrived in about 6 days. Gifts were as photos.”

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Posted 4 years ago

“Item fine but delivery charges too expensive”

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Posted 4 years ago

“Loved my new placemats! Easy to care for and very colorful!”

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Posted 4 years ago

“No qualms with product or customer service. However, I paid over £16 for 2-3day delivery and the product arrived over a week late. I essentially paid for speedy delivery for nothing. Customer service resolved this with a partial refund and I was very happy with the service and help provided.”

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Posted 4 years ago

Hi Chloe, Thanks for taking the time to leave a review! I have just sent you a ticket to follow up on this issue. Please get back to me whenever you get a chance. Kind regards, Niamh

Posted 4 years ago

“The shortbread and lovely tin were wonderful. Took slightly longer to arrive than expected but was well worth it.”

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Posted 4 years ago

“Correct deliverey.”

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Posted 4 years ago

“All very good and great customer service thankyou”

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Posted 4 years ago

“Excellent service. Can I suggest though that when purchasing a gift there should be, when inputting the recipient address etc., a place to write a note to the recipient. I had to email separately to add a msg, otherwise how will the recipient know who the gift is from Thanks”

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Posted 4 years ago

“Satisfied with product and delivery would use again”

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Posted 4 years ago

“Good quality, and surprisingly wide range of products”

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Posted 4 years ago

“Very happy with the purchase I made. They were gifts for my family in Australia”

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Posted 4 years ago

“I had been a little annoyed initially, as Carrolls had got my delivery details wrong. The first Carrolls agent I contacted on line to correct this was not very helpful. A day or two later I tried again. This time I was attended by an agent named SAKSHI. I am happy to say I received wonderful service from this lady (I assume she is lady, not gent). She handled all the slightly complicated matters of redoing the order in a most efficient and courteous way. I even made an error on my part, but she dealt with it graciously. Before dealing with SAKSHI I would have said that I will never order on line from Carrolls again, but now I am happy to say you will get further orders from me. I just want SAKSHI to be on hand if there are any complications! David Barnwell”

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Posted 4 years ago

“While in Dublin, we were able to find many great souvenirs to bring back to the States. When one of the items I purchased for myself needed replacing (not originally purchased from them) I was able to buy it from Carroll's and have it shipped. It arrived very safely packaged.”

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Posted 4 years ago

“Reasonably priced, and quickly delivered”

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Posted 4 years ago

“Quick delivery of items, website easy to use with good selection. I would have given five stars but two items I purchased on sale were quite grubby and I had to wash them as they were gifts.”

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Posted 4 years ago

“Such a great selection, and great delivery time, and so easy to trace !”

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Posted 4 years ago

“Great service and delivery”

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Posted 4 years ago

“Fab service and person who received gift was thrilled”

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Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,536 reviews