Cask Cartel Reviews

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never let me enter my gift message”

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Posted 2 years ago

“This is my first purchase. Online access is somewhat difficult. Does not give estimated time of delivery. Shipping charges do not show until after you pay. I sure hope it is worth it.”

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Posted 2 years ago

“When I placed my order I was not expecting my order to take as long as it is just to be processed, then I will have to wait even longer for it to be shipped. Smh.”

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Posted 2 years ago

“Placed two orders that needed to ship out of state. The delivery time was too long. Several weeks. Their customer service did follow-up to help ensure that the orders were prioritized.”

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Posted 2 years ago

“i will write this when i receive the rest of my order”

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Posted 2 years ago

“Would like to have an option for gift cards”

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Posted 2 years ago

“STILL WAITING FOR THE PRODUCT”

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Posted 2 years ago

“Half of the legs were not we're not tight all the way on the bottles one bottle was off and I had rum on my hands it was leaking”

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Posted 2 years ago

“Please make sure the lights are on tight this time my last order I had damaged lids and the lids were not tight one lid was completely loose and I had rum all over my hands.”

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Posted 2 years ago

“Ordering was easy but to add a gift message was never an option. I had the gift message checked, stated it would be available after checkout (weird) and was never given the option.”

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Posted 2 years ago

“It was very hard to leave a message with gift.”

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Posted 2 years ago

“November 2, 2022 I ordered 2 bottles of Scotch. The order was completed on December 12, 2022. The company responded to all of my order queries in a timely manner. The cost was basically double of what it was just one year ago. Doubt that I'd order from this company again. Perhaps only sell items that are already in the United States.”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Easy order, decent price.”

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Posted 2 years ago

“\ ][poiuyt”

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Posted 2 years ago

“I was unable to add a gift message. It said I would be able to do this at check out but that never happened, it just placed the order. Bummer.”

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Posted 2 years ago

“very good”

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Posted 2 years ago

“Wanted to change shipping address and there isn’t anyway that I was offered an option to change the ship to. No telephone number or any other solution. I will not order again.”

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Posted 2 years ago

“The shipping is a little expensive. But other than that, it was pretty easy to shop online. I am looking forward to tasting my wine.”

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Posted 2 years ago

“I was hesitant to get my first advent calendar from here due to the huge price, but decided the free gift would be nice. No free gift came with my order, I inquired and they gave me a $5 of next order coupon.. I said that was not adequate compensation and they refunded $4 off a $300 purchase! I know the gift was free, but that is why I purchased from here at the end of the day and got no extra excitement from the mini bottles gift as I planned.”

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Posted 2 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews