Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Wednesday, today is Friday only one of 2 bottles has a shipping label created, and that was late afternoon today.”

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Posted 4 years ago

“One month to ship!!!”

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Posted 4 years ago

“My order was said to be delivered on Dec. 31 and that I signed for it. I did not receive Chambord Raspberry nor did I receive my Buffalo Trace Bourbon Cream Liqueur. Total $149.01. I did NOT sign for anything!!!! So send me my order our return my money! Until this is fixed there want be anymore business from me!!!!”

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Posted 4 years ago

“This order was placed on Dec 4 and I still don't have it. The customer service people have been worse than very poor in providing information on the status of my order. And now a single item of my order is scheduled for delivery. This is UNACCEPTABLE. I will be providing additional ratings on Social Media Sites as well as Yelp and like sites.”

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Posted 4 years ago

“I still do t have more then30 days”

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Posted 4 years ago

“There has been no response to my lates inquiry on the whereabouts of my order #100111160012. Where is it? Jan Winter”

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Posted 4 years ago

“Ships 1 month after placing order?”

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Posted 4 years ago

“I still have not received my shipment nor do I have any tracking information”

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Posted 4 years ago

“This was my first purchase with this company and will be my last. I know that these are unusual times, but it took a solid month for my package to be delivered. There was no communication along the way about delays in shipping and then once it was shipped, there were multiple problems with the FedEx delivery. I couldn’t work with FedEx directly because I was not the shipper; as such, I just had to hope that Cask Cartel made it right. My package did finally arrive and was intact. The individuals that I worked with in customer service were helpful when I finally was able to get ahold of someone, but even navigating this service on the website was a challenge. In short, I will not be a repeat customer.”

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Posted 4 years ago

“Never doing business with you again, sorry.”

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Posted 4 years ago

“Hi, I placed an order on 12/08/2020. Order# 100111152425 I reached out 2 different times to ask about the status of my order. Order just arrived 01/08/2021. Unfortunately it did not contain all of the items that I paid for. I’m very disappointed . The Mark and Diggers rye apple pie did not show up.”

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Posted 4 years ago

“I placed this order almost a month ago and I still have not received, I would not recommend anyone buying through Cask Cartel. Very disappointed.”

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Posted 4 years ago

“Never delivered product”

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Posted 4 years ago

“I made my order 21 days before Christmas. Received partial New Year’s Eve. Received 2nd partial a wee later. Still waiting for the rest 32 days later”

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Posted 4 years ago

“Over a month and still don’t have the items I ordered for Christmas in hand. I’ve called”

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Posted 4 years ago

“I still Didn’t receive anything.”

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Posted 4 years ago

“I haven't received my order yet!”

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Posted 4 years ago

“The gift was NOT received by the intended recipient!”

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Posted 4 years ago

“I didn’t get my total order till January 3. Ordered on 12-3. Never got my free samples. Very disappointed”

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Posted 4 years ago

“Was not delivered when I was told it was. When I called it went from eight work days to thirty. Will never use your company again. Customer service was terrible. Called twice and got the run around. Even tried to cancel...”

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Posted 4 years ago

Cask Cartel is rated 4.3 based on 17,306 reviews