Name: Cheap Flights Fares
Address: 123 Columbia Turnpike, Suite 204A Florham Park, NJ 07932, Florham Park, New Jersey
Rating: 4.08

“This trip I purchased for is very important to me. After purchasing my flights, car, etc. I received inconsistent information about the details. When I reached out to the agent and other companies, the information continued to not match. Because of all of this inconsistency, I canceled my order from Cheap Flights Fares.”

Helpful Report

Posted 11 months ago

“The website was not clear with the usd and when I searched for domestic flights in Australia all the Australian airlines had similar prices . Example, Jetstar at $160 compared to going directly to Jetstar for $180, so it is easily assumed that it was aud considering the website advertises how cheap their tickets are. Upon purachasing I realised my bank account had withdrawn a lot more. The online chat response was prompt and I managed to get an email response with a cancellation. Prior to that they insisted I called but most people don’t use overseas numbers here and only WhatsApp. So I couldn’t call. And then the refund had a cancellation fee even when I opted for it within an hour of clicking. It was stressful and I felt deceived by the way things were presented. I was not reimbursed for the fee, and the time I wasted when I could have simply bought it from Jetstar instead of trying to find a bargain from all their ads.”

Helpful Report

Posted 11 months ago

Dear Phuong, Thanks for your review. We appreciate you taking the time to share your feedback. We aim to provide the best possible experience to our customers, but we're sorry that your experience was just average. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 11 months ago

“It was fine to start with. Then 2 days after booking my flight I get a call and am told they are unable to add my carry on baggage to either flight. I have a feeling that this is so I can be charged double for my luggage. Pretty lowsy trick. I will not be paying more than the original $90 total for luggage both directions. $45 each way. K.C. Hart”

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Posted 11 months ago

Dear Karen, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail box which is not set up yet. We could not leave message. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 10 months ago

“I ordered online is 4 tickets. It can’t check out since they said only 3 tickets available. I have to add additional money for the ticket. I can’t cancel my flight because it’s pending.”

Helpful Report

Posted 11 months ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 11 months ago

“Kind of disappointed since i paid the amount that was agreed and then my tickets didn’t arrived. Had to call and then they wanted to charge me $80 more and when i found them online in Spirit Airline cheaper they were able to confirm my travel plan. At the end it got resolved but took effort from my side since I wasn’t going to get notified that the tickets weren’t issued.”

Helpful Report

Posted 11 months ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 11 months ago

“This is my 3rd time purchase a flight through your app and then having you slip me on price and not confirm my fligh. Then you come back and ask me to pay more money. I have never had this happen on any other site. Why adv a flight price and not actually honor the price what type of technology is being used here. Seems super shady, as in if the price got better behind the sense i am sure you keep the difference, but if the price gets worst you don't honor my check out price.”

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Posted 11 months ago

“They provide good customer service but only after speaking with and agent. I would recommend calling first than booking online. Twice I booked online only to be told one of the flights isn't available then they try finding one for you.”

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Posted 11 months ago

Dear Cordero, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met when you booked your reservation online. We are looking into this issue and will do everything within our means to resolve this soon. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 11 months ago

“I purchased a ticket on this website. Almost instantly I started receiving text messages, emails, and voicemails (10pm) that I needed to contact customer service immediately over the ticket I purchased. When I called the number back, they put me on hold for about 20 minutes while they were trying to figure out my reservation. When the guy came back online, he said there was no problem and he would issue my ticket. I'm not sure why I had to go through all this if there was no problem. After we hung up, moments later I was called by Cheapflightsfares from another representative who said there were problems with my purchase. I told her that I'd already gone through all these calls, texts, and emails. She puts me on hold for another 10 minutes. When she comes back she tells me there's actually no problem and the first representative would issue my ticket. I eventually did get my tickets but it cost me 30 minutes of being on hold with two representatives only to tell me that there weren't actually any problems at all. I don't know why I had to go through all that for a problem that didn't seem to exist?”

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Posted 1 year ago

“I called to check on my reservation and was told I wasn't in the system .so I gave them all my information and nothing.”

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Posted 1 year ago

Dear Jose, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We tried to contact you via the contact number provided but landed on a voicemail. We could not leave a message for you as your Voicemail Box was full. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“I have not recieved a ticket even after 24 hours.”

Helpful Report

Posted 1 year ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“I bought 3 tickets and immediately 6 hours later get a call that “the prices went up”. So I have to pay $100 and something more for that same flight. There was no compensation for their mistake there was no discount. If I wanted the same rate I would have to change my flight to a few days before.”

Helpful Report

Posted 1 year ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“Was told I would be refunded the extra amount charged and also reimburse me for the price of my seat choices as a bonus for the trouble I was caused. I was refunded the extra charge. Never reimbursed for price of seat choices. When I called to ask about when I could expect it I was told they never told me that. Which they did! Basically I was told I was a liar which I did not appreciate at all!”

Helpful Report

Posted 1 year ago

Dear Linda, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“You want to rip me off.”

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Posted 1 year ago

“Really disappointed”

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Posted 1 year ago

Dear Isha, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“Too complicated had to call operator I won't do that again”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided to resolve the issue, but the call got disconnected while talking and thereafter we were unable to connect to you. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“You called our cell phone to inform us our flights had been cancelled, and we would be receiving our 3 tickets $$ refund ASAP. I need to confirm this Now. Tim Edgington # 1891380”

Helpful Report

Posted 1 year ago

Dear Tim, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“I was called after the ticket was booked and told that the rates had gone up. I went online and the same rate was still advertised. They finally gabe me the tickets for the price I had paid. But for some reason added $18. Didn't have time to call and complain because the first call took about 1/2 an hour.”

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Posted 1 year ago

Dear Brian, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“Cheap flights called me after my initial review asking me to please revise it and offering me $35 vouchers for an upcoming flight for two. Since I still have not received these vouchers, in sticking to my original review. I’ve tried to fall them- no luck getting through .”

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Posted 1 year ago

Dear Janell, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“The posted fare is a teaser rate as baggage fares and other miscellaneous charges add significant costs to the initial price. In the end, ‘cheap flights fares’ is a misnomer as the passenger will likely pay more than other carriers charge.”

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Posted 1 year ago

Dear Timothy, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

“Bought wrong flight and then they tried to tell me I couldn’t get a refund. Had to pull out the department of transportation guidelines for cancellation and their own T&Cs and argue for 40 minutes to reach a resolution. Ended up just changing my flight but not after 3 rounds of dispute because they were trying to charge me more than what the stated fare was on their own website and tried to gaslight me by saying it was standby fare which it wasn’t. Eventually got the fair price. Absolutely unnecessary.”

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Posted 1 year ago

Dear Luz, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Cheap Flights Fares Reviews