checknfly Reviews

4.0 Rating 121 Reviews
78 %
of reviewers recommend checknfly
4.0
Based on 121 reviews
Customer Service
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Anonymous
Anonymous  // 01/01/2019
Appalling! When booking there was an autofill of my partners surname with my first name. I noticed less than ten minutes after paying. I rang and spoke to Kevin. No e-tickets had been issued. Kevin said " It is only £550 to correct my surname". After much argument I ended up paying £480 as whilst checking the flights on line the prices had increased. In my opinion they are not based in the UK and I doubt some of their reviews. This is my opinion, utterly disgraceful! I feel scammed!
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Posted 9 hours ago
Several hours after booking online, "Veronica" called with some sneaky sales tactics - said that my ticket was confirmed but my partner's wasn't yet. And to pay a fare difference of 150 GBP. She even tried some tactics like making the ticket "flexible and seat selection free" The call was suspicious from the start. Do not go via this company If you have difficulty with a refund - initiate a chargeback via your credit card company.
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Posted 1 week ago
Yes all the negative reviews ring true, booked through Google search check n fly came up the cheapest by 150 pound total 1385 pound Fly two adults Scotland to Australia then hour after booking received a phone call from Veronica from check n fly, sorry Google search was wrong you have to pay extra 600 pound for 25kg baggage as it was not included...... TOTAL RUBBISH. I immediately said cancel booking purely on principle, then Veronica from check n fly saying we might be able to do cheaper by 100 pounds by this time I'd lost all trust in this company and demanded my full refund.... Well after 4 days of back and forth including some harassing phone calls to convince me to continue with booking I was told yes they'll refund me. Interesting to know I checked my bank account day of booking and credit card was charged full amount but no tickets with airline were purchased...... In total it took 10 days for full refund to show in my account. Very deceitful methods this company use basically holding you to ransom and if you don't have the privilege of time they've got you in a tight situation..... Holding up you money so that you can't book another flight until refund. BE VERY CAREFUL OF THIS COMPANY FOR BOOKING AIRFARE TICKETS IT'S TRUE BAITING THEN SQUEEZING MORE OF YOUR HARD EARNED MONEY OUT OF YOUR POCKET.
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Posted 2 weeks ago
Same as every other bad review about this company. They call you up after booking and insist on more money. SCAMMERS!!
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Posted 2 months ago
Disgusting sales tactics. They don't sell you the flight tickets as purchased online but attempt to sell you pricey tickets instead. They would give you all kinds of excuses of booked tickets not available. Still waiting for refunds. Purchase tickets from airlines website directly and you would find life easier. My booking reference is : 654E5A Let's see how long it takes your company refunds me.
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Posted 3 months ago
This company are more than happy to take your money for a booking that they cannot fulfil. I recently booked a flight for my wife and I to travel on premium economy on an international flight which was available on their website. After the booking was completed, I was later called (couple of hours after the booking) to say that they could not fulfil the ticket request and could only book standard economy. When I checked with the flight operator, premium economy tickets were still available so I still do not understand why they were unable to fulfil my booking. As a result of my flight booking, I also proceeded with securing my hotel booking. After expressing my dissatisfaction we were then told that they could get the premium economy tickets for one leg. This is the first time that I’ve encountered this scenario in all my years flying. I believe that I have spent more than I should have for the tickets and regret using this company. I would be very cautious in using this company and will not be using them in future.
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Posted 8 months ago
Scammers. Avoid at all cost. Confirmed tickets, took payment. Then said flights weren’t actually available after all. Said they sent a refund. But didn’t actually send it. A fraudulent company
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Posted 9 months ago
Totally disgusting service, miss sold flights on the internet that were not even available, apparently we paid to join a waiting list of 25 other people ahead of us?????? refused to refund 0ur £9400 payment immediately and advised we would have to wait 5 days later for the refund for unavailable flights that were never available!!!!! flights that they have been promoting on the internet, then having the cheek to give us flights that will cost us a further £600 due to to the miss selling and refusing to hand over our deposit immediately ..... thank you so much Check n Fly for the additional stress caused by selling a service that was never available!!!!! Also we have had to change our train tickets which has cost a further £130 who pays for that ?????? . Waiting for airline to confirm that there was a waiting list as well because when you look at other websites for reviews they seem to do this a lot
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Posted 9 months ago
We booked and paid for our flights to Dubai and were happy with the price. I received booking confirmation and then a few days later they called and asked for another £200! The guy continuously put me on hold after asking simple questions such as ‘what’s your name’….hold, ‘what’s your address….hold. He explained that the seats were ‘pending’ and the airline have requested an additional payment. When I said that wasn’t fair as it wasn’t stated anywhere in my confirmation he said well you have to pay to secure your tickets. I said I wanted to cancel so he called back and said ‘ok, my manager said you can pay £100 more’. He was so unprofessional and I lost trust in the whole thing so continued my cancellation. We are still yet to receive a refund and I would advise to steer clear of this company as they’ve been nothing but dreadful
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Posted 10 months ago
They "forgot" to book me on a connection flight return journey, I contacted them thinking all will be fixed by the time i landed from first flight journey (10.5 hrs) that glight i was full of enxiety/diarrhoea as I didn't know how it was going to pan out in a foreign country. Luckily for me the airline was not full therefore they let me in. Below is the response they gave me after complaining. "It was unfortunate circumstances where we dont have control of your reservation and it was all on the airlines end. For Goodwill Gesture we already offered you £100 Voucher to retain our services to serve you better in future as we could not provide Cheque." Needless to say I shall not be taking them up on their offer as it would be too stressful wondering if my flights will be honoured!
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Posted 11 months ago
They made me to write a good review after I tried to get a name change on a ticket and refused to pay a premium to them to get it changed. Then when I tried to change my return flight (I had booked a 'no change fee' flight) they insisted I pay them the equivalent of a one way fare. I was flying for a funeral and they made the whole experience very stressful for me. I wouldn't recommend them.
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Posted 1 year ago
I was about to book tickets with them as the price was comparatively low. Just called on the number provided on their website. A very confused guy picked up the phone and as I said that I am about to book this flight, can you give me more information on few things, he asked me to hold the line and then came back to say please don't pay and refresh the page as the price has increased.
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Posted 1 year ago
The advisor lied about the availability of basinets on the flights, then tried to overcharge by £600 for baggage. When I challenged this the price was reduced to £200. When I checked with the airline it turned out baggage was free. When I had to change a ticket they changed my son's date of birth on the ticket which if I hadn't noticed would have meant his passport didn't match They have also offered money to remove the bad review
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Posted 1 year ago
AVOID AVOID AVOID AVOID AT ALL COSTSSSS!! SCAMMERS. Our flight last year April was cancelled due to Covid 19. We were led to believe that we had a travel voucher to use for a booking up until July 2021. Upon calling Ethiopian Airlines today I come to find out that our flight was refunded and they thought they had refunded the person who the booking was made under.. But oh know, who knows where the money went, all I hear from Checknfly is their mystery supplier !! Fair enough I couldn't care less as long as we get to use the voucher for the same flight. So i request the same flight with the same airline and get a price which drops below our credit amount ( excellent I thought) But as soon as I mention using the credit the price jumps £200 as we are not entitled to the special price which is £200 less lol. No matter who you speak to there they will either claim to be Ricky or Raymond which you will soon realise is definitely not their name. They speak of a supplier although the credit is with Checknfly... Therefore it really should be simple to use it on an alternative flight, but obviously not without them wanting more money. I am raising this with Trading standards as its absolutely pathetic that a company like this can function under current laws. Please read other people's experiences on other reviews, these people are SCAMMERS!!
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Posted 2 years ago
Please be wise and don't be fooled,Very bad treatment after the corona virus outbreak. Refusing to refund my Brussels airline ticket despite Brussels Airline stating that they will refund with 3 months of flight cancellation . I will have to go back through my bank to get try and get the money back out of these fraudsters. They are so adamant and there is no sense of reasoning as they assume your money is with them so its only when they wish that they will refund any money to you even when the Airlines are clear they are ever ready to refund to but it should only be through them.
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Posted 3 years ago
A follow up to my post below: After posting on various review sites of my experience, I got a callback from 'Ricky Watson' at Checknfly/AirFair Ltd confirming that they were going to refund me in full (£939.00) in about 5-6 weeks time. 5 weeks have now passed and I contacted them to find out exactly when the refund would be reaching my account. I got an email back that the refund would take another 3 months to process as they are waiting for a refund from Cathay Pacific!!!!! This is clearly games to them and it's pretty clear I won't actually be getting a penny back. This company are completely fraudulent; I am THEIR CUSTOMER so it is CHECKNFLYS responsibility to refund and it is their problem to chase whatever they are owed from Cathay Pacific. I have reported this matter to the police and the Ombudsman and I will be doing everything I can to shame this company and shut them down. DO NOT EVER BUY FROM CHECKNFLY.CO.UK OR AIRFAIR LTD REGARDLESS OF WHATEVER THEY OFFER YOU.
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Posted 3 years ago
A follow up to my post below: After posting on various review sites of my experience, I got a callback from 'Ricky Watson' at Checknfly/AirFair Ltd confirming that they were going to refund me in full (£939.00) in about 5-6 weeks time. 5 weeks have now passed and I contacted them to find out exactly when the refund would be reaching my account. I got an email back that the refund would take another 3 months to process as they are waiting for a refund from Cathay Pacific!!!!! This is clearly games to them and it's pretty clear I won't actually be getting a penny back. This company are completely fraudulent; I am THEIR CUSTOMER so it is CHECKNFLYS responsibility to refund and it is their problem to chase whatever they are owed from Cathay Pacific. I have reported this matter to the police and the Ombudsman and I will be doing everything I can to shame this company and shut them down. DO NOT EVER BUY FROM CHECKNFLY.CO.UK OR AIRFAIR LTD REGARDLESS OF WHATEVER THEY OFFER YOU.
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Posted 3 years ago
Much the same as Saarah, R, Char, Anonymous, and Colin below: at end of Jan '20 booked a flight from LHR to local airport in USA. Initially got a mail requesting urgent phone call, where they claimed that the domestic leg of the flight was not available and offered an alternative 2 or 3 hours later (for £20 reduction). Fair enough, except that original flight still showed on searches, and revised arrival time was approx 4:30 next day in UK/body time. Then on attempting to cancel due to the ban on travel the same refusal to refund payment despite my argument that they were under legal obligation to do so (thanks, Which?) and wanted £100 to 'open the ticket' etc. They claimed that 'discounted flight' meant 'no refund'. Operator rudely talked over me numerous times during conversation. It's times like this that differentiate the good firms from the bad - this lot are clearly bad.
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Posted 4 years ago
Air Fair Ltd who also operate as CheckNFly and maybe some other brands are refusing me of a full refund on a flight that the airline have cancelled in the current Covid-19 situation. On one hand they are claiming that until Cathay Pacific refund them they cannot refund me and on the other hand they have also said that as a purchased a ‘discounted flight’ I am not legible for a refund. I haven’t got a flight to be getting on for any of these ‘conditions‘ to stand!!! All of their operators operate under fake names such as Brad and Rick Watson. They are all of Indian/asian origin but I strongly suspect they are operating out of India/abroad somewhere. Even though the company is registered to a Barry Robinson in West Drayton near Heathrow somewhere, I am pretty sure all of the workers are in India. The UK phone number they give out are directing to call centres abroad. AVOID THIS COMPANY AND SEND IN TO LIQUIDATION. Trading Standards and ATBA have been contacted and I urging anyone else to do the same. The more reports about this company, the better.
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Posted 4 years ago
Absolutely appalling treatment during coronavirus outbreak. Refusing to refund the ticket despite cathay pacific assuring me they have authorised a full refund to be given. I will now go back through my credit card company to get the money back out of these fraudsters.
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Posted 4 years ago
checknfly is rated 4.0 based on 121 reviews