Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been happy customers of chewy since 2016. We have used the auto ship and other services and found them to be generally less costly than the local pet supermarts and much more convenient. But this week they have shined! We lost our dog this week and I called to see if they would let me return the unused cans of food we have and to cancel our auto ship. They refunded the cost of the food and asked us to donate it to a local rescue which I thought was incredible. Then today, we got a lovely bouquet of flowers and a handwritten condolence note! What a company! Support them in any way you can!”

Helpful Report

Posted 3 years ago

“delivery took 6 days, not 1-3 as stated. FAIL”

Helpful Report

Posted 3 years ago

“Our dog passed away the same day his autoship meds were supposed to be confirmed. The vet told Chewy (when called to verify prescription) about the passing...Chewy canceled the autoship, didn't charge us AND sent a lovely flower arrangement as a condolence (thank you especially to JaNeah!). We did business with them for quite a few years...always easy & now they are even more special to us!”

Helpful Report

Posted 3 years ago

“They box 20 lbs of litter in a giant heavy box along with fragile boxes of broths in pouches, which means the broths boxes are destroyed and now I have to find a way to store almost a hundred pouches, which do not stack or stand up so the cupboards are a sliding mess of cat food pouches that fall out whenever I open the cupboard. A mail order company should know how to package mail to keep it from being damaged.”

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Posted 3 years ago

“Chewy is an amazing company. I ordered the wrong size booster seat and needed it for a long driving trip. Chewy’s immediately sent out the new one and I received it’s yesterday! I called them late Friday and even with the holiday, I received it the following Wednesday. They are fast with great customer service.”

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Posted 3 years ago

“The absolute best company online I ever ordered from. Great quality and prices and outstanding customer service.”

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Posted 3 years ago

“I ordered the wrong size dog crate and pad. To my surprise, this large corporation not only refunded my money then told me to donate everything. I had mentioned to Tiffany that I was in Oregon because I had recently lost my mother and now helping my dad. To my surprise within two days I received a bouquet of flowers saying how sorry they are for my loss. I can’t say enough about the outstanding customer service!”

Helpful Report

Posted 3 years ago

“Our dog was on a prescription food. I received last order on June 15, sadly we had to put him down 1 week later. I called Chewy to ask if they recommend charity that I could donate unopened food. They offered condolences and issued a credit. Today I received a planter of flowers expressing condolences!”

Helpful Report

Posted 3 years ago

“My Experience with chewy was that they are a class act to do business with thanks to the ones who helped me”

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Posted 3 years ago

“It was a awesome product but doesn’t change the fact that it charged my card 3 different times! Went out to get lunch on my lunch break and couldn’t even pay for my own food. It made my account over daft and left me with no money. Really really mad over it and will never go through Chewy again!!”

Helpful Report

Posted 3 years ago

“Great selection and customer service. However, every shipment is damaged. We have received damaged and leaking dog and cat food cats from over packed boxes. Their shippers are careless and boxes are left in the open and often torn open. Otherwise, I love shopping their site.”

Helpful Report

Posted 3 years ago

“I have been using Chewy for several years, with no complaints. It’s convenient, and the customer service is outstanding. Recently, after making a large order, my dog passed away. When the food I ordered arrived, I contacted Chewy to ask if I could return the purchase for a refund. They told me they would process my refund, but to donate the food to someone who needed it. Two days later i received condolence flowers from Chewy! This company is amazing. In a few months when I get another dog, They will continue to have my business!”

Helpful Report

Posted 3 years ago

“Chewy has some of the BEST customer service! Very quick to respond to any questions and if there ever is a problem will correct immediately! I would say they make my top three for excellent customer service. ( The other two being Chick-Fil-A and Disney cast members) The shipping is fast, excellent quality, great prices and wonderful workers. Can’t ask for more.”

Helpful Report

Posted 3 years ago

“I received great customer service on my order. I ordered the wrong product, they did not charge me for a return, and the agent was polite, pleasant and very helpful. I will definitely be using this company again for my pet needs. Twyla”

Helpful Report

Posted 3 years ago

“I have been buying a canned food from Chewy for awhile. I recently ordered my first Renal Support kibble and before I could even open the bag my beautiful Border Collie died suddenly (Vet really blew it on this one). I sent an email saying Jobe had passed and I needed to cancel the auto-ship. First I received a lovely email back, and then this morning I received a beautiful flower arrangement. I will be a customer for life. They go above and beyond.”

Helpful Report

Posted 3 years ago

“Chewy goes the extra mile on all of my pets needs! From Amazing customer service to quick delivery to my door, and even on things that aren’t returnable they still give you your money back and just ask you to donate to your local shelter.... They truly care and that’s why I will never go elsewhere but Chewy! Thank you”

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Posted 3 years ago

“👎unbelievable. Bad. In trying to find a 60 CT bottle of the generic of Capstar the Supervisor tried to convince me that Flea Buster had that ingredient. She did not fool me. When I stood up to her that Capstar's active ingredient is NOT in Flea Buster at all, she got rude and insecure and unprofessional. I would have expected better from a Supervisor. She insulted my intelligence. After her, I'll never order from Chewys anymore.”

Helpful Report

Posted 3 years ago

“I usually am not a fan of ordering online, but due to the lack of services at the local PetSmart and Petco in our area, I decided to order online. The service selection, customer service exceeded all exceptions! I will be loyal to Chewy from now on! Thank you!”

Helpful Report

Posted 3 years ago

“My orders always come quickly and are filled appropriately. Recently we lost one of our dogs after her prescription dog good was received. We did not even get to open the dog food. I call to find out how to return the food. They refunded me my money and asked me to donate the food to a shelter in my dog's name. They did not have to do that! I have never had a bad experience with Chewy!”

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Posted 3 years ago

“Chewy is an excellent company i highly recommend to anyone looking for something for their fur babies customer service is so friendly they go above and beyond to help me find what i am looking for whenever i place an order my orders are always shipped quickly if anytime my order is not correct all i have to do is call and they will correct it their prices are unbeatable”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 650 reviews