Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to thank Maleen and all the people at Chewy.com. I called asking for help with an order that had already shipped and it had an item that I had to quit giving my dog. I didn't get the order changed before it shipped due to my brother's death. Maleen offered to credit me back and she said to donate the food if it does arrive. A few days later I received a beautiful bouqet of flowers for the loss of my brother. You don't see many companies these days with that kind of customer service. I will continue buying all my products from Chewy and recommend it to my friends.”

Helpful Report

Posted 3 years ago

“I CONTINUE TO EXPERIENCE DELIVERY PROBLEMS. SOMEONE NEEDS TO REPORT CHEWY TO THE FTC FOR FALSE ADVERTISING AND DISHONEST MARKETING. I MAY HAVE TO REPORT IT MYSELF. MAYBE SOME OF THE PEOPLE GET THEIR DELIVERIES WITHIN THE TIME PROMISED BASED ON A $49 MINIMUM. BUT WITH ME, I HAVE A PROBLEM WITH EACH AND ALL OF MY ORDERS. CUSTOMER SERVICE HAS BEEN A NIGHTMARE. THEY DENY ACCOUNTABILITY. THEY KEEP PROMISING CORPORATE WILL CONTACT ME, BUT IT'S BEEN A YEAR. STILL WAITING. THE EMAILS ALL HAVE DIFFERENT ANSWERS AND RESPONSES FOR THE SAME PROBLEM DONE BY DIFFERENT PEOPLE. THE CHATS AND TEXTS AND EMAILS ARE ALL SCRIPTED. THEIR INTENT IS SHALLOW AND EMPTY. I DON'T THINK THEY CARE.”

Helpful Report

Posted 3 years ago

“Thank you Kaitlin and others at Chewy. My dog Raphie recently passed and I called Chewy to cancel her food order. Kaitlin was so kind to me at a most difficult time. They sent me a beautiful bouquet of flowers which lifted my heart in a time of grieving. God bless you all at Chewy. I truly appreciate your caring!!!❤”

Helpful Report

Posted 3 years ago

“"Customer service confused. Got an email with wrong name. Then couldn't find my order. 5 attempts to correct problem. Different answers each time. Finally cancelled order and they shipped part of it anyway. IDIOTS. Never again”

Helpful Report

Posted 3 years ago

“What a kind and caring company! So helpful when I needed assistance getting prescription dog food. Just received these. So thoughtful!”

Helpful Report

Posted 3 years ago

“I have been purchasing food for my best friend Bentley for many years from Chewy. He loves the food and keeps him underweight and healthy. Chewy has the best service and the best food Chewy’s food has kept and keep my dog healthy as a Rock.”

Helpful Report

Posted 3 years ago

“Fed ex delivered my order to someone across town. When I called Chewy, the woman suggested I walk the neighborhood and see if it was delivered to someone by mistake. I explained I live in a subdivision where the houses are four acres apart and I wasn’t going to do that. She said she would replace my order. When it arrived today, the two things I needed most and happened to be the most expensive were not in the box. Again, I called and was told those things were out of stock and the first person I spoke to should have told me that. I also mentioned that I didn’t receive a credit for those items and she said she would process that today. Bottom line if I hadn’t called I guess they would have kept my money. Never using this again..”

Helpful Report

Posted 3 years ago

“Your company is untrustworthy I give your company a 0 for long and bad attitude you and fedex lie about deliveries you people suck GOOD RIDDANCE IDIOTS”

Helpful Report

Posted 3 years ago

“I placed an order online on Tuesday, 8/3/21 for some ear medicine for my golden retriever. The poor doggie has an ear infection that needs urgent attention. The medicine I order from Chewy's has proven effective in relieving the symptoms of the ear infection and healing the problem. As of today, Thursday, 8/4/21, I haven't received any acknowledgment of my order from Chewy's. They have done nothing, so far, to deliver my order. I'm disgusted. Chewy's is all about media advertising and nothing about customer service. They have shown me utter disregard for placing an order with them. Think twice about depending on Chewy's for your pet's needs! They will disappoint you!”

Helpful Report

Posted 3 years ago

“This company is amazing. I recently lost my little baby dog and Chewy sent a beautiful expensive bouquet of flowers to my home, with the sweetest card sending their condolences. I have never experienced this level of customer service to this extent in my life. Thank you Chewy Amy Gresham”

Helpful Report

Posted 3 years ago

“Went with Chewy for our 3 months out of our state with a very senior dog. Did not purchase 3 months at our own vet because I was not sure he would make it all 3 months...14 years old and survived Blue Buffalo Dog Food poisening when he was 4. He is on generic form of Rimadyl, there are 2 or 3 generics for this but he has done well on Vetprofen, my July shipment arrived 21st of July, it refills on the 1st of the month, shipped on the 12th so I had just enough pills to get to the 16th, so I split a few doses and hoped he would be fine. Yesterday, Aug 2nd I received an email that it was not available. Period. No alternatives? There are 3 or 4 generics for Rimadyl, and you ran outof the one you use! My old boy is out of luck? I am on an island in the Great Lakes - there is no vet. Before leaving Florida Chewey assured me that this would not happen. Well here we are 1 month out of 3 down, no vet and no offer for solutions here. Great. I will go back to the other pharmacy online for pets that NEVER in 4 years missed a refill. But you got 1 month right and expect a good review. It is a generic, there are more generics, or for goodness sakes give him the real deal. Never again will I leave his health and welfare in Chewey's hand.”

Helpful Report

Posted 3 years ago

“The items are always recieved quickly and in excellent condition. On a recent order I had to call customer service problem was fixed immediately and the lady (maria) was the kindest person I've dealt with in a long time. Chewy is hands down the best. Will from here on out use them for all supplies for my pet”

Helpful Report

Posted 3 years ago

“NEVER delivers 1-3 days. When asked why, they have no answer, nor try to keep my business with maybe a coupon? Bad customer service. All 3 of my orders took 5 days or more, Perhaps Amazon can do better. losers.”

Helpful Report

Posted 3 years ago

“This company goes the extra mile. My orders are to me in a few days and they are always there to help. Recently I lost one of my fur babies and I was sent flowers. A heart felt gesture and I am floored by their customer service. Thank you so much! I have one fur baby at the moment and I know they will take care of this fur babies needs no worries. Thank you so much chewy! Stellar company.”

Helpful Report

Posted 3 years ago

“What a truly AWESOME company! I've been with Chewy a few years now and recently our 15 year old dog Marley had to be put down after a stroke. Well in all the anguish of our lose I forgot to cancel the order for all his vitamins, probiotics, and allergy chews. I called and explained of the lose of our dog Marley asked if I could return them. I talked to Amy, she was very compassionate and sorrowful for our loss and gave us a full refund, then asked me to donate the order to a local rescue center. Now as if that wasn't way above and beyond what most companies would have done, today we received flowers and a very nice note consoling us on our loss from Amy at Chewy.com. Amy you are AWESOME, thank you, we love you. Chewy customers for life Jack & Heidi”

Helpful Report

Posted 3 years ago

“Delivery took over two weeks, wrong items sent and worst customer service ever. When I contact them regarding the issues, I was told nothing could be done and it was my loss. Don't ever shop from them!!!!”

Helpful Report

Posted 3 years ago

“Hands down, time and time again, the most consistently efficient and amicable customer service out of any company I've ever interacted with and I've interacted with a lot over the years! I love Chewy!”

Helpful Report

Posted 3 years ago

“I have always been very pleased with every aspect of Chewy.com. Yesterday I sent them an email to ask that my furbaby Rahj be removed from my account as he passed away in January and I still miss him so much and I have been getting emails from them about getting treats and such as his birthday is approaching. Today I received a beautiful bouquet of flowers with a really nice condolence note. I was very surprised and touched by their kindness. Rahj was mama’s boy and it has been very hard to get over the loss. But I am so glad to deal with a company with so much heart.”

Helpful Report

Posted 3 years ago

“Too many delivery issues Refunds tied up for days”

Helpful Report

Posted 3 years ago

“I am extremely impressed with the service I received. My order came in 2 days and it was absolutely beautiful. Very well made!”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 650 reviews