Name: Chewy.com
Rating: 3.71

“Let me tell you I will definitely be a lifetime committed customer to chewy.com customer service is absolutely 💯 the greatest I've had in a long time I've switched my dogs food to a different kind to be auto shipped had 4 unopened bags of the old kind they were eating not only did they they refund for 4 big unopened bags of dog food they are letting me donate it to a animal shelter I can honestly say chewy.com has the best customer service I've had for a couple years you guys are awsome and you really helped my local animal shelter out thank you!”

Helpful Report

Posted 3 years ago

“We ordered a box of canned cat food. The outer box was in perfect condition, as was the inner cardboard tray. However, every can was badly dented. They sold us a collection of damaged cans, and charged premium prices for it. Never buy from them.”

Helpful Report

Posted 3 years ago

“Ordered dry food and upon receipt, the box was in perfect condition. However, opening the box was a different situation. The dry food had been tampered with and the entire top of the bag was red taped. I requested an immediate replacement. I was lied to by a night supervisor that it would be received in 3 days. Received the shipment notification and will not received for a week. Why would someone send a tampered bag of dog food out to a customer. Who is going to feed this food to their dog if it was tampered with and why should we have to wait 2 weeks for his food.”

Helpful Report

Posted 3 years ago

“Ordered dry food and upon receipt, the box was in perfect condition. However, opening the box was a different situation. The dry food had been tampered with and the entire top of the bag was red taped. I requested an immediate replacement. I was lied to by a night supervisor that it would be received in 3 days. Received the shipment notification and will not received for a week. Why would someone send a tampered bag of dog food out to a customer. Who is going to feed this food to their dog if it was tampered with and why should we have to wait 2 weeks for his food.”

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Posted 3 years ago

“Excellent products & service I never had any issues /also i would like to thank Opal for the beautiful flowers i recieved from her & chewy for the recent passing of my dog Simba on 11/08/21 he was 13yrs old yorkie we love him & miss him so much & Opal & chewy were part of his life as well thank u again thank u sincerely E.Rivera”

Helpful Report

Posted 3 years ago

“I don't write many reviews but I want people to know what a wonderful company Chewy's is. We have been using them for around 2 years. We normally shopped at Pet Smart but my daughter used Chewy's for her dog food delivery. I went online and found out the food I bought was cheaper than at the store. Plus the toys are a whole lot cheaper and my animals love their toys. I like that you can set up auto-ship and not have to worry about placing an order each month. It's really easy to add to your auto-ship if you want to order a toy, extra treats, or a bed they have it all. I usually get my shipment the next day. Although I have had to wait for 2 days before. Shipment is truly extra fast. One month we received our dry dog food, and it had an opening in it. So we called customer service to find out how to exchange the bag. Unlike other companies, there was no wait to speak to a customer service representative.The representative told us not to worry about returning the bag to throw it out and they would get us a new one out that day. They also refunded the price of the food just for the trouble. Tell me what other company does that. My 84-year-old mother started using Chewy's because of the great service I had received, plus she didn't have to go out each month for supplies for her dog. She has an older dog and ordered a set of steps to help her get up on the bed. These were not cheap stairs they were made of wood and cost over $100.00. Well, I went over to put them together for her, but they were way too big for her bedroom. So we called Chewy's and explained the situation. They immediately refunded my mother's money, ( she had it in 2 days) and told us to give the stairs to someone who might want them or to a local animal association that could use them. I recommend Chewy's to everyone I know or talk to that has a pet. I love Chewy's and their customer care is wonderful!”

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Posted 3 years ago

“I just received a very unexpected package from Chewy. It’s a painting of my cat who passed away just over a year ago. They used the profile picture from the profile I deleted after she passed away. I can’t get over this thoughtful gesture.”

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Posted 3 years ago

“This Company is by far my favorite. Customer service is excellent. Shipping is so quick it amazes me. And their compassion when one of your beloved animals has died goes beyond what any other Company I've known, does. Thank you!”

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Posted 3 years ago

“Do not order from pharamacy unless you want to have meds delayed. Two ways to get prescription approval. They call Vet ( closed on weekends) or snail mail paper script. No fax or email or photo upload. Say there's Fed regulations. Won't cite ref. Customer service like robots. So is IM. My dogs meds aren't life threatening but time for Chewy to join 21st century.”

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Posted 3 years ago

“Chewy customer service representatives are incredible! My dog passed away a week ago and I contacted Chewy to stop my auto-shipments and to inquire about returning an order that I no longer needed. I was told to donate the order and my account was credited for the full amount. Last Saturday, I received a delivery from Chewy that was totally unexpected. Thank you Chewy for your compassion.”

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Posted 3 years ago

“I absolutely love this company. I used their chat feature to return an item and they immediately issued my refund and asked that I donate my item to a shelter or rescue; no need to return it. This is an amazing return policy that benefits so many. I will continue to order from this company and highly recommend it!”

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Posted 3 years ago

“Can no longer order from Chewy. They only use FedEx. FedEx orders go into a black hole and sit there forever. Last order still sitting in facility close to my home for 8 days and counting. Contacted Chewy and they will use no other carrier. Goodbye Chewy.”

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Posted 3 years ago

“Bait & switch! So, I notice when I google Brilliantpad replacement rolls that Chewy.com is listing these at $32.49 at 35% off among other retailers like Walmart, Petco who list them at $49.99. Ofcourse, I press on Chewy’s link where they are $49.99! Any company using these tactics is not a trustworthy company and I’ll order them from another retailer. Bait& switch! I called them and offered to send them a copy of the webpage but the rep poohed it off.”

Helpful Report

Posted 3 years ago

“"Free 2-3 shipping"... BULL! 10 days to get order! Cats ran out of food, had to go to market to keep them fed until order arrived. Not the first time either. This is happening more and more. About done with this company.”

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Posted 3 years ago

“I have nothing but praise for this company! We adopted a rescue named Bailey who needed prescription dog food. It was so easy to place my order and send them the prescription. Sadly our little Bailey had IBS and he could not overcome the disease. I has his food on auto ship and a few days before he died mu order came. I called Chewy to see if I could return it, they asked me why and I told them. I was speaking to Ryan and he was so nice and offered his condolences and said they would refund my money and I should just donate the food to a shelter! The next day I received a beautiful flower bouquet from Chewy for Bailey. In this day and age companies to not treat people like this anymore. It made my heart happy that someone cared!”

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Posted 3 years ago

“I have been a customer with Chewy for many years and will be for the rest of my pets lives. They are the one place I can find all my pet needs and always quick to answer any question. I recently had to order medication prescribed by a vet for my 17 year old cat and after 3 days of receiving the medication my sweet little Kali a DSH, had to be euthanized due to another medical issue, not first discovered. As all pet owners know this is one of life's hardest things to bear, and after it set in, I realized I had all this medication that was not or barely used and thought it should be returned for another feline that could use it, not looking for a reimbursement. I reached out to Chewy, and they wrote back saying they had issued a full refund and for us to donate the medication, and also sent a heartfelt message and sympathies for our loss. This company, has put caring in front of it's profits and I am more than comforted by this. I will always recommend this company to anyone who is looking for any pet needs. Thank you Chewy for your very kind consideration and caring.”

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Posted 3 years ago

“Fast delivery 📦 good service, I also use autoship every two months for my females pets 2 kittens 🐈‍⬛ 🐈‍⬛ Y 1 🐕.”

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Posted 3 years ago

“My dog can only eat prescription dog food and she’s on automatic shipment and they have failed to notify me for three days now that they don’t have any in stock for another three days. Instead they sent me an email telling me her prescription is expired which it is not & has been verified on 3 occasions for the entire year. My guess is they do this to bide time and apparently try to put it on the customer. Interestingly, they have charged my account already for food that isnt even in their warehouse for another 3 days. Once, or even twice is understandable, but 3x now without any notice .. not good.”

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Posted 3 years ago

“Someone at chewy should test their products on several sized dogs before pushing them on an unsuspecting public. For instance, the ethical push and pop pet treat dispenser is a great idea but the product is sooo poorly made that it broke the day it arrived. Other toys touted to be "chew toys", are so thin, they are shredded in an hour! Caveat Emptor!!!!”

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Posted 3 years ago

“Chewy has been my go to place for all my dog's food, treats, collars, etc. They are the best. Great customer service, fast delivery. I do autoship and save money on most of the items I have shipped on a regular basis. Easy to set up to your schedule. Chewy always contact me before shipment is sent out so I can include other products or change the delivery date. I can't say enough about how good they are.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Chewy.com Reviews