Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had used another company. First order of medications, they entered the prescription wrong and sent the wrong medicine. HUGE HASSLE getting that fixed. Second order of refills, they had the prescription wrong again and said I had filled it twice. I canceled that refill but i was assured my other refill was ready to ship. Week later, the prescription is expired, I never go the medication. I called and they said it was mistake but there is nothing they can do now because they canceled my order. DO NOT ORDER HERE..... over 10 hours on the phone , over a $100 refund that has not show up yet (10 days later) and I still don't have the medication. WORST EXPERIENCE”

Helpful Report

Posted 3 years ago

“Turned on autoship for my dog’s food, however they never contact me when they are out of something (which is every month, I am finding), I just never get the food even though I receive an email that says my autoship has been processed, so I end up having to contact customer service after almost running out. My online account just gets stuck at “preparing for shipment”. And they are not the most courteous. I REALLY wish Tylee’s was available anywhere else but here so that I never had to deal with this company again. Don’t have autoship if you can’t fulfill it!”

Helpful Report

Posted 3 years ago

“The order took way too long on their end to fill it. I had to purchase the life saving medication from the vet while waiting for their shipment. They blamed me for all the issues down to the shipping delay. They refused to reimburse me for the medication purchased from my vet waiting for them to send out my chewy purchase. This is the second order that has had major issues and I've only made two orders total. I will never use chewy again for anything.”

Helpful Report

Posted 3 years ago

“Worst company ever. tried ordering meds for my dogs. I had to make three calls to them( totaling over an hour!), plus my vet calling them at least twice for them to get the prescription right. Since I thought everything was finally right I put it on autoship. 6 months later I just got an email that it is ready to ship after my vet approves it. Guess what??? ITS WRONG AGAIN!!!!! I just got off the phone with them. I tried to cancel the order but was told it was too late. the pharmacy already released it as they received the script from my vet. Funny but I talked to my vet twice this week, the latest was yesterday. THEY HAVEN'T SIGNED THE SCRIPTS YET!!! The person on the phone said I could send back the order when I received it. Such a waste of time and money. I would have given them 0 stars if it was possible!!! The people that I have spoken to on the phone were nice but their service makes it the worst company I have ever dealt with!”

Helpful Report

Posted 3 years ago

“Chewy always provides the best customer service and I’m so grateful for the special cards on my pet’s birthday! Hand written cards are such a special and unique touch that shows how much you care and appreciate your customers!”

Helpful Report

Posted 3 years ago

“We received a cat condo recently that came with bed bugs that we saw come out of the box. Chewy is refused to fix the bed bug infestation even after sending multiple pictures. They caused the bed bug problem shouldnt they fix their problem. This just proves chewy doesn't take responsibility or care about their customers. Now they are taking down my reviews because they don't want to lose business”

Helpful Report

Posted 3 years ago

“Really in a bind now. Not only did Chewy try to grab funds two days earlier than the scheduled auto-ship, but after pulling the funds they sent only a partial order, omitting the prescription. So now I have no funds and no prescription. Why are people giving this company five stars?”

Helpful Report

Posted 3 years ago

“Chewy's pharmacy screws up constantly. They double charge you. And their customer service is horrific as they don't even understand plain English. They can charge your account same day you place your order. But if they overcharge and steal from you, it takes DAYS for you to receive the refund and they think that is just fine.”

Helpful Report

Posted 3 years ago

“Order PERISHABLE food on 01 14, delivered 01 22. Open leaking box, open bag, stained defrosted carton after 3 delays. Get their act together or go broke.”

Helpful Report

Posted 3 years ago

“I had the pleasure of talking to Brittany Bell who helped me correct my auto ship order. If I could give her 10 stars I would. Great customer service and very friendly! Thank you Brittany”

Helpful Report

Posted 3 years ago

“I would like to thank Chewy for making my return easy. My pet bunny Baby Bugs passed on January 13, 2022. Thank you, Karina and the Chewy family for sending flowers and being sympathetic for my family in this time of our loss.”

Helpful Report

Posted 3 years ago

“I really enjoy using Chewy for several years but I the shipping time is ridiculous cause they use FedEx. No way have I ever gotten a 2 business day delivery because FedEx always delays the packages for over a week to 2 weeks or longer. I nor my pets cant wait this long for food shipments so I have to use Amazon until Chewy wakes up and uses a reliable delivery courier or give us options to refuse shipping thru FedEx. Dont believe the shipping lies youll be waiting forever watching Fedex send your packages back and forth across the USA just passing right on by your state with no delivey date in site.”

Helpful Report

Posted 3 years ago

“Chewy.com provides the best customer service for you, your family and your loving pets! Any questions or concerns you may have they’ll gladly answer and help you find a solution! As Sierra did for me this morning! Thank you Sierra! Truly amazing and grateful for your patience, kindness, and assistance with my recent order for myself and my soon to be 1 year old (February 8th)! Great Pyrenees/Redbone Coonhound “Gus!” I rescued him all the way from Arkansas last May. He arrived to Rochester, NY just 2 days before my second breast cancer surgery last June. He was only 4 months old. My son introduced us to purchasing items for him since we’ve had him in our lives. His dog is my grand dog “Moose!” Catahoula leopard, who was also rescued, five years ago! I love getting him gifts or gift cards from Chewy too! The deliveries are prompt. But overall I really love the customer service you provide for me and my family! These two dogs know when a Chewy Box has arrived and they’re fully aware it’s theirs!! Overwhelmed with excitement! : ) lots of love and laughter!”

Helpful Report

Posted 3 years ago

“I normally would give Chewy five stars for customer service and quality of products. I am giving three stars for lengthy delivery times. I used to get my orders within a 24 hr period but now it's days up to a week long to receive my orders. Disappointed.”

Helpful Report

Posted 3 years ago

“Order issue , not fully resolved last week . Today’s, service rep , Jennifer, took time to listen , friendly , no hurry to solve problem so she could move on to next customer. Step by step process . Showed Interest in myself & my pets . . Made me feel valued as a Chewy customer”

Helpful Report

Posted 3 years ago

“Chewy is such a great and compassionate company. They heard about my dogs passing and surprised me with a bouquet of flowers.. I will be a customer for life.. I wish more companies were the same as Chewy.com”

Helpful Report

Posted 3 years ago

“I've always said Chewy has the best customer service. I'm so touched that the sweet girl I spoke to about my Jasmine's passing sent flowers to my home. Much love sent back your way Canitra, what a beautiful kind soul you are ❤ Truly, Jasmine's Mommy”

Helpful Report

Posted 3 years ago

“My girlfriend orderes from chewy. This place has got horrible lately can't git anything ontime .There delivery drivers evidently aslo think that my either the Flowerbed is to walk thru or that my circle driveway is a frkn race track.”

Helpful Report

Posted 3 years ago

“I used to use Chewy for all my dog and cats foods, meds and supplies. Service on meds became more of a hassle and orders cancelled by timing out and availability issues. Now I am running into the same issues with stock on food. I have had to change brands three times, and maybe it was partially a suppliers issue. It used to take a few days to get the order, now it takes two weeks. I want more reliability. Their prices are not always the best either. I will shop and give the pet store my business Chewy lost a long time customer.”

Helpful Report

Posted 3 years ago

“Rude costumer service representative!!! Did I say rude, I meant VERY RUDE! We will be looking into a different company to handle our mesely $500 a month orders!”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 650 reviews