Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 671 Reviews

66 %

of reviewers recommend Chewy.com

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3.7

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't understand why my purchases are delivered separately my dogs look forward to getting a toy in the box with there food when it's delivered now for some reason the food arrives first and 4 days later there toys arrive why is that this has happened last two orders”

Helpful Report

Posted 3 years ago

“I had purchased food and vitamins prior to my pet passing. When I reached out to them regarding returning the items, I was told I could donate them to a local pet shelter and they gladly refunded me the cost of my purchases. That was enough to make me a future Chewy customer; but today, I received flowers with a note from the rep expressing her condolences. Chewy's customer service has gone above and beyond!!!”

Helpful Report

Posted 3 years ago

“Always liked my service from Chewy until I sent a friend a email gift card from Chewy and they kept getting the email address wrong. I decided I wanted to send my friend a check instead. Chewy declined to give me my money back!😬”

Helpful Report

Posted 3 years ago

“First time shopping with chewy had and issues with my puppies food but chewy was awesome them replaced the whole bag with no charge. And customer service is awesome. I will keep shopping at chewy with great customer service”

Helpful Report

Posted 3 years ago

“Our dog Abby passed away this weekend and I had to call Chewy this morning to cancel her prescription. I told them she had passed and when I came home from work today, there was a beautiful flower arrangement waiting for me! Soooo nice of them. I will tell all my clients to get their pet supplies through Chewy!”

Helpful Report

Posted 3 years ago

“Buyers be warned. I accidentally ordered 3 boxes instead of 3 tablets of Heartgard. I tried to return it and they say per their website I can't find it. No where on the direct page of the product did it say you can not return it. I even searched for 20 minutes to find the policy and couldn't. I had to do a chat with someone to find the link for it. It says temporary has changed the policy, so apparently they choose by the day what they want to. My main question is how can I return food but not an opened/untouched box of prepackaged tablets. She said no because of tampering. I then asked about food returns then, they said that they destroy those. So why can't they destory perscriptions? I was a Chewy customer for over 10 years, but not they have lost my business.”

Helpful Report

Posted 3 years ago

“I have been purchasing prescription dog food from Chewy for years...I stocked up this month to be sure to have enough for an 8 week road trip with my dog...unfortunately, we had to put her down just before we left. Chewy has fully refunded my purchase and asked me to donate the food to my local dog shelter. FANTASTIC!”

Helpful Report

Posted 3 years ago

“Was on auto ship updated a card to be my primary card then auto ship order got canceled meanwhile I'm thinking it's on it's way and waiting for my animal's food.”

Helpful Report

Posted 3 years ago

“I have been with Chewy two years. They were wonderful in the beginning but have quickly gone downhill. Orders arrive damaged, not at all, at a neighbor's house. Incorrect items, canceled orders sent, orders canceled for no reason. Two day shipping is laughable too! Customer service is ridiculous as you get a new person to correspond with every single time and none of them seem to be on the same page. Browsing through these reviews it seems most of the five star ones are from people who got a refund or flowers. Sadly Chewy is not consistent in this arena either, often missing opportunities for all customers to receive flowers or a card for their pets. They sent my deceased cat a birthday card, I thanked them and told them she had passed so they sent a mug and tea set to a family member of mine in another state! Trying to make up for this oversight they sent me a damaged garden memorial stone.....damaged due to the poor packaging from their own warehouse. Their solutions are replace and/or refund! Rather than address and fix the problems they just throw money at it! They stand behind their 100% guarantee, they will actually refund your entire purchase price for products you aren't 100% satisfied with. When I pointed out how such a policy can hurt their business I was told Chewy is doing so good they can afford to give customers their money back for products they are not 100% satisfied with. A policy like that can be easily abused, but they aren't worried, again, just keep tossing money at people. I tried returning the favor only to have the edible arrangement I sent totally disregarded by one of their corporate offices. A sign that they don't value their employees enough to acknowledge when one is recognized, not to mention the disrespect to me, the customer, who spent money on them for a change! Very sad to see a company I once promoted to everyone decline so quickly. All of these discrepancies can be fixed, but it won't be properly fixed when you just toss cards, flowers, replacements and refunds at the customer! Fix the problems so you won't have to keep handing over your inventory!”

Helpful Report

Posted 3 years ago

“Top Notch Customer Service!! First, I love the convenience of Chewy's autoship option. My cats are picky eaters and I can't always find their favorite food at the store. Autoship has saved me so much time and frustration. I added Frontline Flea meds to my latest autoship order, but the product was damaged in shipping. I got on chat with a customer service agent, told them my issue and without any questions or further explanation from me, they processed a replacement for that product. This was definitely one of the best customer services experiences I've ever had.”

Helpful Report

Posted 3 years ago

“5 stars without a doubt! Amazing! Usually shop at a big brand store. When I went to order my cat food - limit 2 cans! Not having it. Kitty’s brute in the litter box also, I looked a mat for under the litter box - XL! Ordered on Sunday and on Monday thought to track my package, forgot about it. Open my door for a friend - boom! There it was! Love it so does Mr. Grayson! 🐾♥️🐾”

Helpful Report

Posted 3 years ago

“My dog was diagnosed with degenerative heart disease July 20 20. She’s been on VetMedin ever since. This company has done a great job and shipping her medication to me timely and keeping it in stock. this weekend I had to let my sweet baby go to the rainbow bridge and I’m heartbroken. I called chewy yesterday to cancel my order ship subscription for her medication & and the two people I spoke with yesterday were so kind and so genuinely sad for my loss. Today I received flower arrangement from chewy and a card that says, “We’re So sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. so sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. - Paula fromChewy””

Helpful Report

Posted 3 years ago

“After the loss of my beloved Vinny, I had asked Chewy to cancel a pending order and asked about returning an unopened bag of dog food. They credited me for the food and asked me to donate it to an animal shelter. I was impressed by that. A week later, I received flowers from them with a beautiful note expressing their sympathy. How thoughtful! Once again I was impressed and grateful that a company would do that. Thank you Chewy❤️”

Helpful Report

Posted 3 years ago

“Worst customer service ever. I placed an order with them and then sent them an email with my tax exempt. They canceled my order and canceled my account instead of just saying sorry we don't accept tax exempt. Is this how you deal with customers. This should be customer service 101. I hope to see you filing bankruptcy very soon. Customers are the main base for any business and you clearly don't deserve to have any customers or do any kind of business with. My order number that was canceled was 1164329486”

Helpful Report

Posted 3 years ago

“Chewy packs boxes so heavy that the delivery services can't pick then up. I talked with them and was told the only solution was to place order in 2 orders and they would use two boxes. I left Chewy for a year and tried again.. One box had 2 40 can cases of cat food and 24 32oz cans of dog food. How much can an extra cardboard box cost? I'm finished with Chewy!”

Helpful Report

Posted 3 years ago

“Over the years I've been using Chewy, the service has gone WAY down...They say 1-3 days shipping, I have recently been barely getting it on the last day, or God forbid there is a cloud in the sky, & it's delayed again. If they are out of stock, they will let you know the day it's to arrive. They really should reevaluate the customer service. My kitties are starving”

Helpful Report

Posted 3 years ago

“Ordered prescription diet for my dog--then due to the long shipping lead times for prescription diet with no verification information on the Chewy website--I never uploaded the vet prescription. They shipped it anyway and charged me for it! Then it was lost in transit and NEVER received--they don't know where it is. This after they said I would receive it in a few days and could donate the food. The package went "poof" and disappeared. Called FedEx and they said that Chewy would have to call them and escalate. Called customer service again and they don't know where it the package is... I have 0 confidence in Chewy's customer service--they say they would make it right yet nothing was made right. I did get a credit back for the UNAUTHORIZED purchase at least. Would not depend on Chewy for critical prescription vet food and went with Petsmart who actually was able to complete the order.”

Helpful Report

Posted 3 years ago

“Just had to put my 4 year old Bichon Frise Down and when I called Chewy to see if I could return my unopened food that I had purchased for her, I spoke with Ismael, who was very caring and understanding and was informed to simply donate whatever I had and that I would receive a full refund. To my surprise later that evening I received a delivery of flowers--thank you Ismael and Chewy--You were comforting in my time of sorrow. This is a great company to deal with. Linda, in loving memory of Cookie”

Helpful Report

Posted 3 years ago

“Chewy's customer service is second to none. We unfortunately lost my cat this week, and I had a lot of prescription food to return. The return process was so simple, the rep refunded my purchase and then told me to donate it all. To top it off they sent us sympathy flowers. For such a large company they really add nice personal touches.”

Helpful Report

Posted 3 years ago

“I can’t say enough about how great Chewy’s is. I rarely write reviews, but will make an exception for Chewy’s customer service. We recently had to put our dear, sweet kitty to sleep. I can’t tell you how compassionate, kind, and generous Chewy’s was. Please use Chewy’s because they are an honorable company to work with, and we want to encourage that.”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 671 reviews