Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 686 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After losing a pet we tried to return the unopened chewy box we received. They instructed us to donate the products and promptly refunded the invoiced amount. Several days later this came in the mail.”

Chewy.com 5 star review on 19th May 2022

Helpful Report

Posted 3 years ago

“I have had incredible difficulty getting medication from a very sick animal. After going back and forth with my vet and chewy SEVERAL times and placing an order 3 times, they still messed up the order. I STILL have no medication for my sick animal. I called today and they refused to do anything about it. Now when I went in to process a return on an incorrect order they disabled my account. SAVE YOURSELF THE TIME AND ENERGY AND ORDER ELSEWHERE. Incorrect Order and HOURS on the phone on MULTIPLE OCCASIONS”

Helpful Report

Posted 3 years ago

“They are so fast!”

Chewy.com 5 star review on 18th May 2022

Helpful Report

Posted 3 years ago

“I am looking at some reviews regarding chewy. It's funny how when people don't get exactly what they want they want to complain. Considering the fact that covid has affected several businesses including shipping companies like FedEx and UPS. People need to quit complaining about the shipping time frames and think about the fact that companies are experiencing shortages with drivers. So of course the shipping time frames may take a little bit longer. A lot has changed over the past 2 and I have years. Chewy has outstanding service but the problem is is that they cater to their customers in the one time that they have an issue they want to post a review like the company is bad. I have an issue with that because as a chewy customer myself the service is always been outstanding. If you've been getting great service most of the time did you been buying from this company please don't complain if you have an issue all of a sudden. Things happen if you don't like it then go to Amazon! See how great the service is then LOL”

Helpful Report

Posted 3 years ago

“I have been a customer of Chewy.com for many years. Within a month, two orders were reported as delivered but did not. The hassle of getting my money refunded as well as getting my pet supplies in a hurry elsewhere has led me to the decision to permanently buy elsewhere. Too bad Chewy. You lost a good customer for life.”

Helpful Report

Posted 3 years ago

“NOT THE SAME Chewy! 1-3 day delivery is a LIE because they put it on a truck cross-country to save themselves profit. Then expect to BUY customer loyalty with rebates once you complain. After 15 years of loyal service with them, some corporate level change has removed that human touch that had me always choose them above the competition.”

Helpful Report

Posted 3 years ago

“This company is in first place! For charging the most. They are CRAZY greedy and overcharge EVERYTHING. If you can find it somewhere else? Do.”

Helpful Report

Posted 3 years ago

“Sadly, our fur baby Cheetoh recently passed away. He brought so much happiness to our home. We miss him very much. When I reached out to Chewy in regard to returning some product, Janis R. was so nice and understanding. They refunded me for the product and told me to donate it to an animal shelter. A non-profit will benefit from your kindness. They took the time to seek out a florist near me, ordered flowers and sent a note. We never expected that. Thank you so much for your generosity. What an amazing company!!!!”

Helpful Report

Posted 3 years ago

“Items I had on autoship order arrived a day later than originally expected. Items arrived and were not the correct size (supposed to be 2 - 28 lbs bags of dog food; sent me 1 - 14 lbs bag and 1 28 lbs bag). Customer service was rude to me and didn’t care about the inconvenience they had caused, only cared about sending me a return label. When I asked to speak with a supervisor I was given a ride response of, “Sir, I can get you to a supervisor, but they will they are just going to tell you the exact same thing as me.” Highly considering doing business elsewhere for my pet food and supplies as Chewy makes me feel as though they could careless about their customers anymore .”

Helpful Report

Posted 3 years ago

“Have used chewy in the past for dog food products, bedding and recently, medication for my dog- both antibiotics and recently tresaderm which requires refrigeration. Well they shipped the tresaderm right after my vet OK'd order and did an amazing job of packing it to keep it cool- 4 ice packs and insulated. I was always happy with Chewy in the past but this last order impressed me so much that I had to write a review. There was a tiny hitch- an email was sent to me one day early notifying me of delivery on that day, and when I called customer service they let me know that the email was an error, it was scheduled for delivery the next day-which it did come that day. Important to know delivery day due to temperature issue. But I recall everytime I have called chewy, the person was friendly, helpful and my question/issue got resolved. So I will definitely continue using Chewy. Not to mention this last purchase of tresaderm was done since my vet was out of stock on this and back-ordered, so being able to get it from Chewy was much appreciated.”

Helpful Report

Posted 3 years ago

“My dog changed weight class and is unable to now use an unopened box of feta and tick medication. But they absolutely will not accept a return. They said the pharmacy would consider on a case by case basis, and this certainly seems like the perfect scenario for accepting a return when the dog is unable to use it. I will never use this company again. Ridiculous!”

Helpful Report

Posted 3 years ago

“Cheri and I had to put our beloved Jack down recently. It's the hardest day for a pet owner but the staff here was very compassionate. We couldn't imagine a more caring and loving staff than the nice folks at Chewy. Especially Frieda and Nica. They went above and beyond!”

Helpful Report

Posted 3 years ago

“Chewy. com provides me with Prana products for my dog's Cushing's disease. I like all their products but particularly Lignans and Melatonin.”

Helpful Report

Posted 3 years ago

“CHEWY is the best company i have ever order from. I was amazed how I got my order so fast within three days..the products are better price then if I was buying at the store..thank you chewy for great customer service. I placed my first order three days ago and now I just order another..”

Helpful Report

Posted 3 years ago

“Chewy is awesome and customer service is outstanding! Orders are easy to place and ship quick. There have been 2 times I had an issue: once with delivery and once with an item I needed to return. Both times I was helped immediately. I was refunded without even asking. They also told me keep the food or donate it where it could be put to good use. They are just amazing!”

Helpful Report

Posted 3 years ago

“Customer service rep HECTOR took care of my issue with my fur babies primal dog food ASAP. After explaining my situation he immediately had new food sent out with no hesitation! Thank you!!”

Helpful Report

Posted 3 years ago

“I've been ordering for a number of years. Shipping is incompetent. Every time I order 20 lb bags of birdseed or 30 lb bags of dog food you pack with my smaller items, Things are smashed, especially biscuits. It's just plan stupidity. I have to call after every order and nothing ever changes. This time I called as soon as I placed the order which didn't make any difference. This really isn't worth the aggravation anymore.”

Helpful Report

Posted 3 years ago

“I have used this company for years. I'm on auto ship. Doesn't matter. Doesn't work. My mastiff is a vegetarian, very hard to get. The last few months , my auto ship has not worked. I'm out of food. She has been on a plant based diet for 7 years. They don't care. .”

Helpful Report

Posted 3 years ago

“Have loved Chewy for a long time- They have amazing customer service and my dog goes nuts when the box shows up. However, today I received an email pushing their new Disney Collection. Nope. Y'all lost us. Read the room folks. Disney has gone woke and seems like you all have too. So sad.”

Helpful Report

Posted 3 years ago

“I bought a Frisco cat tree from chewy.com. and after a year the side posts are really clawed to pieces which is good because my cat used it but when I tried to get replacement parts, they don't offer any which means I'd have to buy a whole new cat tree. What a waste. How ignorant. I'm going to do some research and buy a new cat tree but only from a company that offers replacement parts so I can do that in the future.”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 686 reviews