Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 676 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a truly AWESOME company! I've been with Chewy a few years now and recently our 15 year old dog Marley had to be put down after a stroke. Well in all the anguish of our lose I forgot to cancel the order for all his vitamins, probiotics, and allergy chews. I called and explained of the lose of our dog Marley asked if I could return them. I talked to Amy, she was very compassionate and sorrowful for our loss and gave us a full refund, then asked me to donate the order to a local rescue center. Now as if that wasn't way above and beyond what most companies would have done, today we received flowers and a very nice note consoling us on our loss from Amy at Chewy.com. Amy you are AWESOME, thank you, we love you. Chewy customers for life Jack & Heidi”

Helpful Report

Posted 4 years ago

“Delivery took over two weeks, wrong items sent and worst customer service ever. When I contact them regarding the issues, I was told nothing could be done and it was my loss. Don't ever shop from them!!!!”

Helpful Report

Posted 4 years ago

“Hands down, time and time again, the most consistently efficient and amicable customer service out of any company I've ever interacted with and I've interacted with a lot over the years! I love Chewy!”

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Posted 4 years ago

“I have always been very pleased with every aspect of Chewy.com. Yesterday I sent them an email to ask that my furbaby Rahj be removed from my account as he passed away in January and I still miss him so much and I have been getting emails from them about getting treats and such as his birthday is approaching. Today I received a beautiful bouquet of flowers with a really nice condolence note. I was very surprised and touched by their kindness. Rahj was mama’s boy and it has been very hard to get over the loss. But I am so glad to deal with a company with so much heart.”

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Posted 4 years ago

“Too many delivery issues Refunds tied up for days”

Helpful Report

Posted 4 years ago

“I am extremely impressed with the service I received. My order came in 2 days and it was absolutely beautiful. Very well made!”

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Posted 4 years ago

“We have been happy customers of chewy since 2016. We have used the auto ship and other services and found them to be generally less costly than the local pet supermarts and much more convenient. But this week they have shined! We lost our dog this week and I called to see if they would let me return the unused cans of food we have and to cancel our auto ship. They refunded the cost of the food and asked us to donate it to a local rescue which I thought was incredible. Then today, we got a lovely bouquet of flowers and a handwritten condolence note! What a company! Support them in any way you can!”

Helpful Report

Posted 4 years ago

“delivery took 6 days, not 1-3 as stated. FAIL”

Helpful Report

Posted 4 years ago

“Our dog passed away the same day his autoship meds were supposed to be confirmed. The vet told Chewy (when called to verify prescription) about the passing...Chewy canceled the autoship, didn't charge us AND sent a lovely flower arrangement as a condolence (thank you especially to JaNeah!). We did business with them for quite a few years...always easy & now they are even more special to us!”

Helpful Report

Posted 4 years ago

“They box 20 lbs of litter in a giant heavy box along with fragile boxes of broths in pouches, which means the broths boxes are destroyed and now I have to find a way to store almost a hundred pouches, which do not stack or stand up so the cupboards are a sliding mess of cat food pouches that fall out whenever I open the cupboard. A mail order company should know how to package mail to keep it from being damaged.”

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Posted 4 years ago

“Chewy is an amazing company. I ordered the wrong size booster seat and needed it for a long driving trip. Chewy’s immediately sent out the new one and I received it’s yesterday! I called them late Friday and even with the holiday, I received it the following Wednesday. They are fast with great customer service.”

Helpful Report

Posted 4 years ago

“The absolute best company online I ever ordered from. Great quality and prices and outstanding customer service.”

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Posted 4 years ago

“I ordered the wrong size dog crate and pad. To my surprise, this large corporation not only refunded my money then told me to donate everything. I had mentioned to Tiffany that I was in Oregon because I had recently lost my mother and now helping my dad. To my surprise within two days I received a bouquet of flowers saying how sorry they are for my loss. I can’t say enough about the outstanding customer service!”

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Posted 4 years ago

“Our dog was on a prescription food. I received last order on June 15, sadly we had to put him down 1 week later. I called Chewy to ask if they recommend charity that I could donate unopened food. They offered condolences and issued a credit. Today I received a planter of flowers expressing condolences!”

Helpful Report

Posted 4 years ago

“My Experience with chewy was that they are a class act to do business with thanks to the ones who helped me”

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Posted 4 years ago

“It was a awesome product but doesn’t change the fact that it charged my card 3 different times! Went out to get lunch on my lunch break and couldn’t even pay for my own food. It made my account over daft and left me with no money. Really really mad over it and will never go through Chewy again!!”

Helpful Report

Posted 4 years ago

“Great selection and customer service. However, every shipment is damaged. We have received damaged and leaking dog and cat food cats from over packed boxes. Their shippers are careless and boxes are left in the open and often torn open. Otherwise, I love shopping their site.”

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Posted 4 years ago

“I have been using Chewy for several years, with no complaints. It’s convenient, and the customer service is outstanding. Recently, after making a large order, my dog passed away. When the food I ordered arrived, I contacted Chewy to ask if I could return the purchase for a refund. They told me they would process my refund, but to donate the food to someone who needed it. Two days later i received condolence flowers from Chewy! This company is amazing. In a few months when I get another dog, They will continue to have my business!”

Helpful Report

Posted 4 years ago

“Chewy has some of the BEST customer service! Very quick to respond to any questions and if there ever is a problem will correct immediately! I would say they make my top three for excellent customer service. ( The other two being Chick-Fil-A and Disney cast members) The shipping is fast, excellent quality, great prices and wonderful workers. Can’t ask for more.”

Helpful Report

Posted 4 years ago

“I received great customer service on my order. I ordered the wrong product, they did not charge me for a return, and the agent was polite, pleasant and very helpful. I will definitely be using this company again for my pet needs. Twyla”

Helpful Report

Posted 4 years ago

Chewy.com is rated 3.7 based on 676 reviews