“I'm trying to return items that do not fit, they keep trying to fob me off with % of the money I spent, not happy with the constant back & forward messages, I still don't have a return address, I feel at a total loss, DO NOT BUY FROM THIS COMPANY”
“If I could give a negative rating I would. It took almost a month to get items and they have been giving me a hard time about returning. Why would I accept 10 or even 20 percent for items that do not fit, poor Quality or was DIRTY!!
BEWARE BEFORE ORDERING”
“Shocking! Do not buy from here.
Quality of clothing was awful - see through and really poor quality. Sizing completely wrong - way too small.
Contacted them about a refund to be asked if I wanted to keep the clothes with a 30% refund. Reiterated that I wanted to return due to fit and poor quality. After lots of chasing on my part finally got a returns label.
However they only returned £18.99 of my £29.95 purchase. Shocking quality, shocking service - complete rip off!!!!”
“Shocking! Do not buy from here.
Quality of clothing was awful - see through and really poor quality. Sizing completely wrong - way too small.
Contacted them about a refund to be asked if I wanted to keep the clothes with a 30% refund. Reiterated that I wanted to return due to fit and poor quality. After lots of chasing on my part finally got a returns label.
However they only returned £18.99 of my £29.95 purchase. Shocking quality, shocking service - complete rip off!!!!”
“I ordered a week and a couple days ago. They say it takes 3-7 days for processing not even the shipping time mind you still nothing. You can order straight from China and get your items faster never again. Now I have to wait 2 more weeks for my refund. Don’t shop with them. I’m saving you your time, energy and money.”
“I ordered 2 swim suits they came in a timely fashion .I ordered large ,the top barely covered my nipples the cover up was very cheap, the one piece was a size for a small.I asked for a refund and they refused.now I am stuff with 2 pieces of junk.save you money got o a real store and try on your stuff”
“The clothes that came were very poor quality and too small. They refused to refund me as they said I hadn't done it in time even though their policy says you have to be in touch with them within 14 days(which I did). I have wasted £45 excl shipping. I will never use this company again.”
“These people don’t like refunding you. Even after they have received items back. Have escalated to pay pal. They tried to get me to close case. With the promise of my refund straight away. Tried telling me they can’t refund while case is pending. Contacted Pay pal and was told to do no such thing. They know full well if I closed the case before refund I wouldn’t have a leg to stand on.”
“This company is a scam. Terrible products and terrible customer service. I recieved items that were so poorly made that I could not wear them. I immediately contacted them for a return label or address where they gave me the run around for 2 weeks and 12 emails later until they tell me that my time on returns has expired. It is a scam. Do not buy from here.”
“Sent 61 pounds to this company and there are refusing to give me a full refund. There have offered me a 50% refund and I can keep the clothes...I don't want the clothes. Shocking quality. I would avoid this company”
“The worse online shopping expereince ever. Absolutly bad quality and size chart customer service is the worst and return policy applies to their own favor. I am still waiting for them to refund me since I sent back the itmes after niccki agreed to refund them in full because he offered me 5 dollars for itmes that cost more than 25 dollars and keep the items. I have filed a complaint with Pay Pal today since they have been playing games stating that have not received my items yet post office shows they were delivered. DO NOT SHOP THERE IT IS VERY BAD”
“Clothes are nowhere near the size I ordered. Three days in and still no address to return all of the order, only offering small refunds. Very slow response. Do not use at any cost!!”
“Good luck with anything from this 'company', I was unfortunate enough to buy from them once - never again! Tried to send the 'item' ,which cost over £10 never heard from them since. The blouse that was sent, I have had better quality dusters.”
“IF I COULD GIVE THIS COMPANY A -10 I WOULD. Horrible horrible customer service. You can't reach them by phone, they will haggle with you on returning ANY item even if its within their STATED 14 DAY RETURN POLICY. I have been trying to get a refund on an ENTIRE order for over a month now and still, they have not resolved matter. I am now disputing charge with my bank. DO NOT BUY FROM THIS SELLER. TERRIBLE. TERRIBLE QUALITY AND TERRIBLE CUSTOMER SERVICE.”
“Beware, getting your refund is not easy. I ordered 5 items, they are all too small. Items were not true to size and poor quality materials. I asked for a return ticket and have been offered a 10% discount if I keep the items. I explained that they are no use to me and I wanted to return them for a full refund. I was then offered 30% discount.... I refused again, then was offered 35% discount. Please be aware, it is not easy to get your money refunded and I still haven't resolved anything as yet. I've read some reviews and is seems they use this tactic to get beyond the 14 day return deadline and then they refuse a refund. I'm still waiting for a returns ticket.”
