“Horrible experience I lost 250.00 that I did not get back. No return label and couldn't contact customer service. Clothes were not as advertised. Took over a month to get the items. I just threw away 250.00.”
“March 1, 2023
I ordered $150 worth of items. A month later I was given nothing but excuses & there was zero tracking. It stopped at a detained sterilization process. It’s heartbreaking because they have such nice pics… but it wasn’t worth the aggravation. In the end I cancelled and went to SHEIN … 10 stars for SHEIN”
“Chic Me return policy is horrible. It take 4-5 weeks before you receive your merchandise but you have 14 days to respond if you need to return. If it take 30 days for us to get merchandise, customers should have at least 30 days to return. I spent over $200 the first order and I had to return about $150 for a bigger or smaller size. I request refund/exchange on the 18th day after delivery and they said I was too late. The best they can do was offer me $30 cash coupon. I have 8 item worth $150 that I can not wear, they are all packaged up. What a waste of my hard earn money. WTH...I will never order from here again.”
“I wish I had read these truthful reviews about this company before I placed my order on 2/14. I read "trust pilot" which I now know is pretty much USELESS. I don't know where they get their reviews. I placed order and have heard NOTHING. It is now 2/24 and the order update just shows "processing". You have no way to contact them and placing a "ticket" is a waste of time - just gives you a generic response. I'm OVER IT!!! I'm contacting my bank to stop payment.
DO NOT ORDER FROM THIS COMPANY - I BELIEVE IT IS A SCAM!! I cannot understand the clothing uhauls on youtube channels. How did they even get their items.”
“Absolutely the worst experience I have ever had with a vendor. I believe they are just scamming people out-right. They are impossible to work with and super unpleasant.”
“Took 2 months to get my items. They refused to refund or cancel and gave me multiple excuses for the delay which did not affect any of my deliveries from anywhere else. Finally received it and almost everything sucks. Now they’re refusing to refund me because of their ridiculous return policy. Terrible experience. Save the trouble and order from SHEIN.”
“This company sent me a woman jogger set that I ordered that had stains on the leg and looks like someone worn the top. Never would I recommend to anyone”
“horrible i didnt get my shoes on time then they where left thrown in the front yard like a news paper the fake yeezys where broken and the other pair of shoes was painted and smeared this is a never will i buy again”
“Total scam. Nothing fits, graphics are printed off center, and everything is cheap quality. Attempted to return but they refused. Now I have to challenge through credit card.”
“Nothing I ordered looked in person like it did in the pictures and my items took nearly 2 months to arrive! The items are of very poor quality especially for the price (Shien has much better products and prices).
I didn’t return anything or ask for a refund but I did leave poor reviews on their site. Eventually they emailed me asking if I would accept a partial refund to which I agreed. A few days later they emailed me again stating that I waited too long to “ask” for a refund.
I’ve since responded indicating that I never asked for a refund and that they reached out to me first. However whoever is answering the messages apparently barely understands English and keeps sending me the same response over and over. It’s exhausting! I wish that I never bought from them.”
“Please everyone stay away, from CHICME this company is a SCAM I ordered items worth $173 not only that It takes 6 weeks to arrive. They were too big when I ask for a refund they offered 10% coupon or 10% refund out of my $173 which is $17.3.”
“This site is a scam. I want my refund. Waited a month for a pair of trainers. Numerous times I've asked where my order is. Tracking was obviously lying telling me it was awaiting packaging in warehouse for over 3 weeks Now they finally tell me not in stock. Still took my money tho and accepted order so how can it be not in stock now. Absolute joke.”
“Fraud!! Fraud! Do NOT ORDER FROM CHIC! They sold me a defective item which was entirely too small! Despite their return policy, CHIC refused to refund THE FULL amount OF A $24.00 blazer, they refused to pay the shipping cost ($15.00) for the return for a $24.00 jacket. I SENT PICTURES OF THE MISSING stitching and they basically refused to refund the cost of the item and provide a shipping label. Pure evil and a complete rip off. I will be contacting my bank and every consumer agency to get all my money refunded. I was told to send copy of the receipt and a picture of the package which I did. Yet, now they are holding me responsible for sending a cheap, defective product back to them and still holding my money 5-7 days; despite what their return policy states. I have never dealt with such a deceptive company, this is a form of online credit card fraud and I am going to continue to fight for my money back. Do not order from this company! Not mention waiting practically a month for the order a being told I could not cancel the order.”
“I ordered $100 worth of clothes for Christmas - They came in January. OK. #1
Once I tried them on several of them ran small for the size I ordered so I went online to request a return. The prompt would only let me mark return of the whole order, not individually items. So I emailed, waited for a response and they wanted the name, sku of each item. Which I got together and sent to them. They continued to request the information and I continued to tell them I had sent it. They said once received they would send an address for return. I continued to try and get this return handled but they would only send proof of their own responses to me.. so I made a copy of the whole conversation start to finish and it clearly said the dates and times on all the correspondence, yet they claim it was too late!!! They responded that my order was received on Jan 11 and I had to act within 14 days. I made my first contact JAN 23 - They claim it is too late to return. They never supplied an address and I sent them the feed including the info sku etc. and they still claimed it was too late.
JAN 11 -23. 23-11=12. 12 days. So their 14 day no hassle return policy is not so!!!
I told them to cancel my membership and I would not order again!!!!”
“Absolutely rubbish, do not buy from this company, clothes take around 7 to 8 weeks ,then trying to get a refund is a joke ,taken a further 7 weeks to try and get that, still waiting for a refund”
“I ordered 2 pairs of boots for my daughter December the 21,2022 and its now February 6,2023 still haven't received them. If I could give a negative star I would.i work hard for my money I have 5 kids. And wasted the money ordering from this site.”
“Pure fraud. When packages came to US I had to pay shipping a second time. Customer service lied no less then 20x. What I did get not what I ordered. PATHETIC !!!”
