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Chi Chi London Reviews

1.2 Rating 227 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

1.2

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slowest refund ever. Cheek to charge for it too when online only and sizing is well off!! How can it take 2 weeks for them to receive your parcel then another 3 weeks to receive a refund when they charge £3.99 for this ridiculous service?! Avoid avoid avoid”

Posted 1 year ago

“I can see lots of customers are having the same issue with this company. They have failed to refund me in accordance with their own refund policy (which already breaches the requirements of consumer rights act) so I have raised a dispute through PayPal, raised a case through the Resolver website and, if they still fail to refund me, will raise a small claim through Money Claim online. It’s cheap and easy to do and Chi Chi London will have to pay you the money your owed + interest + your costs”

Posted 1 year ago

“I have been dealing with this company for almost month trying to get my refund. They will repeatedly email you back with the same questions over and over again. I guess to hold up my return. My advice to anyone who thinks of ordering from this company…. DO NOT!! They will take your money fast but will not refund you for your returns.”

Posted 1 year ago

“DO NOT BUY FROM CHI CHI LONDON! Report to The Ombudsman for Retail. Yet another review to say they DONT refund returned products. They clearly rob people of their well earned money and to add insult to injury only take the time to reply to positive feedback and ignore all the negatives. As they are a registered business I have reported to the ombudsman for retail and I recommend everyone else does too. Maybe then this company will get it's comeuppance! 7 weeks and still no refund for me even after numerous emails confirming it is on its way utter rubbish! Useless company with useless customer service staff!”

Posted 1 year ago

““Help toekomstige klanten”? Waarom word dit bedrijf niet aangepakt? Volle pagina’s aan klachten. Dit is doelbewust mensen oplichtten …. Helaas ben ik er zelf ook ingestapt! Waarom word een bedrijf als dit niet aan de schandpaal genageld. Hoe kan een bedrijf als dit nog steeds bestaan?? Geen woorden voor deze praktijken. Ze zouden zich diep moeten schamen!! Wat een ongelooflijk kut bedrijf!!!”

Posted 1 year ago

“BUYER BEWARE - DO NOT ORDER FROM HERE If I could give 0 stars I would Worst customer service I have ever experienced I returned my package 28th July as proof of postage. Via Pre paid shipping label by chi chi London US. It is now September 5th and still no refund. I reached out to their awful customer service who informed me they were not responsible and to reach out to courier. THEY ARE SCAMMERS First of all - they sent me an email for a pre-paid label of courier THEY use called RE-bound -secondly I can’t contact them because they only deal with the retailer. Vicious cycle . I’m a highly disgusted with how I’ve been treated and I’ve screenshotted all the lies and will take this as far as I can They are breaking consumer right acts and I know my rights .”

Posted 1 year ago

“ChiChi Clothing London are a disgrace ! They tell people their systems are down and so can't issue a refund. They have told MANY people this story. Absolutely disgusting.”

Posted 1 year ago

“Avoid please !!! This company is a nightmare to deal with . I am waiting on a refund for £280 from the 5th August any time I email the company they reply within the 24 hour time frame but with a generic response ! Some one in this company needs to take charge and sort this asap!!! If my items where late being returned they would not give me a refund so why should I accept their excuse, when they are not so concerned of others !!!!”

Posted 1 year ago

“Poor quality dress. Returned around a month ago and no refund received due to technical issue. Poor quality service. Who knows how long it'll take for ChiChi to refund my money, if at all. I don't remember them having an technical issue when they took my money.”

Posted 1 year ago

“ACTUAL SCAMMERS!! Please do not order from here. I ordered 2 bridemaids dresses which arrived and were completely different, both in colour and material which is obviously no good when they need to be matching. They are now refusing to let me return one of them due to it being 1 day over the return policy (although it is their fault and we didnt realise they were different until my bridesmaids got together and tried them on). The other one was returned in time but we are 3 weeks on since they received it and still no refund. Customer services are the worse I have ever come across, they just repeat themselves and offer no help or support at all.”

Posted 1 year ago

“Awful - avoid at all costs, do not know how a company like this can still operate behaving in this way. Wish I had read the reviews before ordering and now like others I’m struggling to obtain my refund :(”

Posted 1 year ago

“awful company please for the love of god listen to the reviews and stay away. first of all the clothing looks nice on the site but when it arrives (which takes bloody forever) its cheaply made you can tell that the quality isn't up to par with the extortionate prices. if you do end up returning you might wait on a refund for over 3 weeks! and the customer services is a joke it took me multiple emails and threatening to file a claim with PayPal for them to give my money back. if you do have to buy from this retailer which I strongly advice against please do so through PayPal so you can file a claim if they refuse to give your money back.”

Posted 1 year ago

“Worst customer service AVOID!!”

Posted 1 year ago

“Well done chi chi for sending out poorly made, damaged clothing and still charging money!!!! Sent out a dress that looked like a return item, screwed up and creased and beads missing........agreed to replace the item and sent out another with beads all loose......I returned it for a refund and they refunded MINUS the shipping charge! So basically a company that sends out shoddy items, doesn't refund easily (multiple emails back n forth before they agreed) and charge postage for sending said items Wouldn't mind paying the postage if I had something to show for it Once they agreed a refund this was done quickly once they received the item back but the process of multiple emails to get them to agree is long”

Chi Chi London 1 star review on 30th July 2022

Chi Chi London 1 star review on 30th July 2022

Chi Chi London 1 star review on 30th July 2022

Chi Chi London 1 star review on 30th July 2022

Posted 1 year ago

“Terrible!! Scammers!! I ordered many dresses ,they was too tight,so I returned all of them and payed postal shipping myself. After waiting for 21 days for money return-was nothing on account. My card was blocked and I wrote customer service to return money to my other account,gave them even my ID copy. After fighting with them for over 2 months,they called me scammer and still didn’t return 702 euro!!!!!!!!!! Cmon!! Shame on you!!! I even had all postal shipping codes with me and write them from my mail! Such a terrible company!!! Never order there,if you want to return! You will never see your money again!! 😡😡😡😡😡😡😡😡😡”

Posted 1 year ago

“Literally the worst company in the world. Terrible clothes, poor quality and sizing not correct. Then hold onto your money for 14 days, they then advise that it may take 7 days to receive. They onto your money for as long as possible. Please avoid this company. The CS has zero emphathy or care.”

Posted 1 year ago

“Customer service is an absolute joke never came across a company like it. Your not willing to except your clothes are faulty and when you try to get a refund and resolve things you simply ignore all contact so your customer cannot get there money back which is totally unfair! You leave people with no choice but to accept they have lost money as you won’t accept responsibility. Scammers and scum There your review 👍🏻”

Posted 2 years ago

“Don’t buy from them! If you need to return a item they don’t refund and steal your money. Not willing to help unless you kept the postage receipt from 6 weeks prior after getting emails to confirm parcel received. Never dealt with a company like it and £80 down. Avoid.”

Posted 2 years ago

“I had ordered a good few dresses after hearing the sizes weren't great so I had a few dresses in 2 different sizes turned out one was to big the other was to small so had to return them all. I am still wanting on the refunds and I bought through clear pay so now stressing I am going to have to pay this big amount that I actually don't really have. I no this is my mistake but I just assumed it would be refunded like every other site 😬 absolutely would not ordered from again mostly for the fact the return time is ridiculous says to wait up to 21days never heard anything like it in my life but also the sizing Is awful which is a shame cause the dresses are beautiful.”

Posted 2 years ago

“Chichi used to be good year ago but now the people who answer the phones are rude and they have dodgy practices. It's absolutely run into the ground. Take my advice stay clear. After not recieving my dress and the prospect of being out of pocket I will never even glance at their dresses again”

Posted 2 years ago

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Chi Chi London is rated 1.2 based on 227 reviews