ClickMechanic Reviews

Name: ClickMechanic
Rating: 1.32

1.3 Rating 228 Reviews

7 %

of reviewers recommend ClickMechanic

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1.3

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

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ClickMechanic 1 star review on 28th April 2025

Anonymous

ClickMechanic 1 star review on 18th January 2025

Vafai

"Wish I could give a zero star. ClickMechanic did nothing but took commission fees from mechanics and customer. When there\u2019s an argument between you and mechanic, they don\u2019t give a f. I spent \u00a360 for 2 mins car inspection and mechanics can\u2019t even say what the issue was, clickmechanic just left my case in resolution centre and not respond any more. They don\u2019t even vet the mechanic, so you would expect all types of mechanics with varied skills. Booked for diagnosis inspection, the mechanic was later for two hours, no phone call no text, the mechanics said he didn\u2019t receive any booking confirmation from ClickMechanic, I\u2019ve been waiting for two hours for nothing. Then mechanic asked me to change the time, next morning he showed up and did two minutes testing with device, said no issue with my car. The car alarm still went off, he told me it\u2019s the issue with the sensor, I can buy some rubber washer from Amazon and put it on the edge of the door, then he charged me for \u00a360 and left. Does this sound like professional advice? It will easily come off when I shut the door. I complained on ClickMechanic, then he phoned me twice and asked me to close the case because he couldn\u2019t accept any job. He told me he will get quote from the dealer to replace the sensor, then no response after couple of weeks. I messaged on ClickMechanic again he finally replied saying it\u2019s the issue with software, I need to go to the main dealer. What is all this about? Why do I need to pay someone to guess the problem with my car? I can just google it and it\u2019s free. At this point click mechanics had zero involvement. Shame on you! Asked for refund but clickmechanic said all mechanic are independent, but they allocated me with this mechanic, I don\u2019t even know who they are, are they legit? These overrated reviews are all fake. UPDATE: ClickMechanic manager finally messaged and said mechanic is allowed to guess, they did nothing wrong. If you want to please your mechanic rather than customers, I don\u2019t mind! Anybody who wants to use this website BE AWARE they\u2019re not on your side, and 2 mins detection cost you \u00a360 for doing nothing, you will still don\u2019t know what the cause is!!!"

ClickMechanic 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unsatisfactory customer service on phone, not proper information of what was needed for mechanic. Mechanic arrived with only a diagnostic computer and no battery charging equipment despite saying I had a flat battery. Wanted a refund which they are disputing .not a good service at all.would not use again .”

Helpful Report

Posted 6 years ago

“We will never use this company ever again or recommend them to anyone else after leaving two disabled people without a car for 5 months and leaving my car in worse condition than it was before.Sending out people from a dissolved company who then decided to disappear with parts from our car.Going to end up having to scrap car now as it's going to cost too much to fix it.”

Helpful Report

Posted 6 years ago

“My experience with Click Mechanic has to be the worst ever customer service I've ever had. I have written to them as per letter below but still had no response. Dear Sir/Madam I feel so let down by Click Mechnanic and FJ Autocare I had to put my terrible experience in writing and copy in the Trading Standards Institute. I first booked the Head Gasket repair on my car on the 13th February 2019 with the belief that the mechanic would arrive to do the work on the 15th February 2019. Since then the following has happened. Feb 15th Nobody arrived. Feb 20th at about 11.30--Colin and Simon arrived Feb 20th at approx. 2.15pm Colin and Simon leave taking the head with them. Feb 21th Call from Colin asking what you wish to do with the head. Head was still not completed test at the engineers. Feb 22nd I was told head had failed but they have a replacement for £245 including delivery. Feb 23rd I paid what was required. Feb 28th Simon arrives alone at just after 3.00pm and starts to put things together He .leaves at approx. 5.15pm and states he will be back tomorrow at noon to finish the job. March 1st. Simon didn't arrive March 4th. Arranged for Simon to come on March 7th March 7th. Simon didn't arrive but arranged for his to come the next day. March 8th. Simon didn't arrive but arranged for him to come on Monday 11th March. March 11th. Simon arrived but with the wrong timing chain gasket so he couldn't complete the job but he said he would come back the next day to finish the job. March 12th. Simon didn't turn up. I'm now left with a vehicle still in pieces and another £245 down for a reconditioned head (Or so they claim. I suspect that I probably had the same head back in the same condition as they took it away) It's quite staggering that I could be met with such incompetence and lack of care. March 13th, Simon completed the work on my daughters car. March 17th. My daughters broke down because there was an air lock in the cooling system which meant the system expelled all the coolant from the radiator etc. The reason this has happened is because after completing the work on the head gasket the system should have been purged to flush out any air locks which is standard practice for any skilled mechanic. Clearly this wasn't done. March 26th. The head gasket has blown again and is bubbling water out of the cooling system even though I have check the coolant level every single day for the last couple of weeks. I have taken the temporary measure by using a sealant solution to fix the issue in the short term. The product is called K Seal ( Copy of receipt for said item available ) I feel very strongly that you are obligated to reimburse the £495 you have taken from me and I would also urge you to pursue the £245 I sent to FJ Autocare for a re-conditioned head which was obviously their little scam as I probably bought back the exact same head in the exact same condition that they took away from their first visit. I will also be communicating with my credit card company relating to this farce to push for them to recover this money if you fail in your duty of care. Going forward Click Mechanic should also think twice before continuing to associate themselves with FJ Autocare of Peterborough as they clearly aren't a reliable partner but a firm that should be treated with distrust. I await your response. Regards”

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Posted 6 years ago

“Went on to click mechanic to get a price for a wheel bearing. Price quoted was £270 with a statement that it would take up to 3 hours and a garage would charge me £360. Had the job done for £130 in less than an hour - don’t believe their rubbish”

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Posted 6 years ago

“Wish I could give no stars! Initially the service seemed good (eastlake) turned up on time and appeared to replace brakes, sump and crankshaft seal, I was notified of further work (rocker cover) needing doing by the garage by text message the following day. I used click mechanic again to book this work, another mechanic came and notified me that the rocker cover was fine and the sump was leaking oil, photos taken proved this was not new! (I had to pay over £50 for this call out) Also the new breaks were squeaking loudly! After several phone calls to click mechanic and wasting hours of my life waiting for eastlake garage to reattend (and not show up) I still have the same problems with my car and £600 out of pocket! Click mechanic will appear to give great customer service over the phone but don't actually follow anything up, I agree with another review on here that 'Ted' is particularly unhelpful. 'Alexandra' isn't much better!! I would not recommend to anyone based on my experiences!”

Helpful Report

Posted 6 years ago

“Very bad service the mechanic could not finish the the previous work was hours late working at 10 pm a night in the dark arrived tired and exhausted after travelling half the country to get to my job brought the wrong alternator so again could not finish the work so was left days with a hire car until someone else fixed it. Damaged my car in drilling a hole in the he dash that could not hold a switch so had to abandon that and find another location for the switch was an ugly unprofessional job and the switch worked but looked out of place and strange . This company can not be trusted and does not care about its customers or its work quality and is only interested in making as much money as possible out of it customers and their prices are not as competitive as they suggest yes cheaper than a main dealer but more expensive than local mechanics / garages . Will not use this company again”

Helpful Report

Posted 6 years ago

“Company is a joke. The mechanic they sent was 2.5 hours late, and when he arrived he was rude to my wife raising his voice in front of my toddler. He spent 10 minutes moaning about the price that click mechanic had quoted for the small job, and told my wife he would wait to speak to me (her husband) because he might get more sense out of me (his words) even though he had decided he wasn’t going to do the work by this point anyway. When I arrived I obviously told him to go away because he had made my wife extremely uncomfortable and nervous. To my surprise it turned out he’s a mobile mechanic who is banned from driving due to alcohol and drug addiction (which by his appearance wasn’t too surprising in hindsight) and he was being driven to jobs by his mate in a car. Not a van full of tools as you would expect. The click mechanic website details his qualifications as “other” so with all this in mind, be extremely cautious of using this website because they seem to have no concern whatsoever for who they send. And click mechanic won’t allow us to leave a review of this person on their website so don’t be surprised by seeing only positive reviews on there for the mechanics. We tried to call and complain but they just suggested calling the mechanic directly to complain. However the issue is with click mechanic sending us this useless person and wasting my time, since it was them we were paying directly. We were told a manager would would call us back from click mechanic but this never happened. Complete shambles DO NOT USE THEM. Ended up going to a local garage and having the work done for basically the same price anyway, but with a polite respectful attitude.”

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Posted 6 years ago

“I really don't understand how this service has such high ratings... I really wanted to leave them 2 stars but with the experience, I can't really think of anything other than 1 star. I got a really high quote from their website but then I thought they got such high ratings so I will go for it. I got a text late in the night that Sahil will come to meet me the next day between 8 am to 10 am. I message him that that is way too early and maybe try to come at 10 am. The next morning he calls me really early and asks me how does 11:30 am or 12 pm sound? I said that is perfect and was waiting for him. It was 14:00 and he never showed up. When I called him he cut my call. If you are not going to show up at least have the courtesy to tell me so that I can look for someone else. Really disappointed, terrible service.”

Helpful Report

Posted 6 years ago

“They tried authorizing the payment 24 hours before the job was being carried out. I wasn't informed of this at all. All I was informed of was that payment wouldn't be taken until the job was complete. I wouldn't trust this company especially with £307.10 and it's now been cancelled leaving me with a days loss of wages unnecessarily. Looks like I will just have to get a kit and do it myself! Can't reply on anybody these days but yourself.”

Helpful Report

Posted 6 years ago

“Requested 3 separate quotes for work that I already had a quote for from my local garage which I have used for years. I was trying to ascertain whether it was better to get the vehicle repaired or sell it so thought I would get some separate quotes as a last ditch effort to make up my mind. Having read all the "rave" reviews on the website, it looked very promising. I was therefore appalled to receive quotes which was over double the price the local garage was quoting. So I could either pay £1700 to the local garage or £3600 to Click Mechanic!! Ummmm somehow I don't think so. On this basis I will avoid at all costs. It is also worth adding at the time of reviewing 78% of the reviews are 1 star, with only 10% being 5 star. Actions speak louder than words - or stars in this case.”

Helpful Report

Posted 6 years ago

“They hire absolutely idiots who will be good to your face and the opposite to your car!! Be warned don't be the next fool just find a trustworthy local mechanic it's not hard”

Helpful Report

Posted 6 years ago

“+++DO NOT USE CLICK MECHANIC+++DO NOT USE CLICK MECHANIC+++ I had a service done at a VW main dealer giving my Golf a clean bill of health except it required a new water pump. The car was 9 years old with 42000+ miles at the point of service so rather than pay main dealer costs (£569) I went to CLICKMECHANIC a web based booking firm for car repairs who gave the job to one of their designated mechanics [SPANNERWORKS] for £282. Approx 140 miles after the work was done the engine suffered a mechanical breakdown - the engine is a total write off. After 7 weeks of inaction and denial by CLICKMECHANIC as well as different stories as to the root cause from two of their designated mechanics [SPANNERWORKS and Darren at MOBILEAUTOCARE] I had the car recovered to VW Bromley by Darren. My combined costs for work across Darren and Spanner total over approx £700 and the car did have a market value of approx £4000 - now zero VW Bromley have inspected the car and written a letter stating the engine write off was a direct result of the work carried out by CLICKMECHANIC whose mechanic had carried out the water pump work. Remedial costs are over £8000 so the car is a write off. This letter has been sent to CLICKMECHANIC who have yet to respond. BTW their customer service is awful - a very thin veneer - do not be fooled by ''Ted'' - he is not on your side and to date CLICKMECHANIC have done everything to deny responsibility.”

Helpful Report

Posted 6 years ago

“Will not be using these guys again. I would recommend avoiding, as the quotes they offer are nothing short of guess work based on, not expertise or are they practical or realistic. You are better going direct to your local garage. These guys quoted me a figure for repairs, and once the vehicle was taken and at the garage the price jumped by 20%. What is the point of giving a quote which is out by 20% - thats significant, and renders the service obsolete. You will get some quotes right, even i could do that on guess work. To make matters worse, their idea of a resolution is essentially well thats what it is, like it or lump it attitude. AVOID!”

Helpful Report

Posted 6 years ago

“3195965 D Lawrence 1 review Published 4 seconds ago DO NOT USE THIS SERVICE DO NOT USE THIS SERVICE I have had a bad experience with this service ...not the garage which is excellent and wont be named but the way that jobs are costed out by the people in Shepherds Bush. In my case I was charged £125 for gearbox oil which doesn't sound alarming ...the mechanic thought the car in question would need 10 litres of the stuff ...it only needed 4.5 litres to full the gear box of the 2.0 car. Your can buy the toughest Dexron 3 grade gearbox oil in a 5 litre container for £25 ( decent brand too ). So if you enjoy and look forward to being ripped off please use this service...their waiting for you !!!”

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Posted 6 years ago

“Came round to diagnose with a fault on van which I told them the problem was. Had another problem with high level warning light coming on . Mechanic said he would drain some oil off but the oil was at the correct level on the stick, I said don’t bother. Got a copy of his report said he had sorted the oil problem which he had not , warning light still comes on. Then got a bill for £89.00 easy money what a rip off won’t be using again.”

Helpful Report

Posted 7 years ago

“Very Bad experience. These guys are a total rip off. They took about £760 from me and the noise on my vehicle has become worse. It turned out that they did not know what they were doing and were doing a guess work and diagnosing the wrong problem and fitting the wrong parts. I was over charged for the first part I was told was fitted. I found out the part cost far less and the labour time charge was a rip off too. I should have waited 2 weeks for my garage to fix the problem but was in a hurry. These guys are criminals. My experience with them is the worse regret ever of my life. Please everyone beware so you don't end up having the same experience. Go for a reputable garage where you will get value for your money.”

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Posted 7 years ago

“It seemed like a good idea and would have been nice n easy if it had worked. But I will never use them again. To cut a long story, there was a lot of confusion about who they were sending, it kept changing. So I had no idea who was coming. Anyway the actual mechanic was very good, very knowledgeable, and said that the problem with my car wouldnt be resolved by the work that I'd booked, but he did not have the extra part that it would need. So he couldnt do anything, but I would be charged for the call out. I was expecting that to be around £20 - £40 as thats what the website said. So I was pretty upset to be charged £83, yet I still have the original problem with car. Im not happy with ClickMechanic because they told me it would be a local mechanic (4 miles) but they cancelled the local one and sent someone from another county, 30 or 50 miles away, hence high call out charge. If they'd given the job to the local he may have been able to source the other part needed and get on with fixing my car. I tried to get the issue resolved through ClickMechanic website and got absolutely no response from them at all, even though its them who take the money and the mechanic did his best to get me a partial refund. The only way to escalate an issue with ClickMechanic is to waive your rights. You have to AGREE TO BE BOUND BY THEIR DECISION AND NOT TAKE MATTERS FURTHER. Thats unfair and unreasonable, I had to search for their address to bypass that waiver, if anyone else needs it its: ClickMechanic Ltd Centre House 56 Wood Lane London W12 7SB Put your issue in writing to them. Eventually the mechanic himself reimbursed £29, and I still havent had any response from ClickMechanic. They are quick enough to take your money but dont want to know when theres a problem.”

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Posted 7 years ago

“Placed a booking with click mechanics for work to be done by unique motors limited and quite frankly don't use this site. Wasted a whole day waiting for the mechanic to turn up! Not a call nothing.....I called the number what was given at around 10.30am because the booking was between 8-10am and no answer after 3 calls,on the 4th call I get an answer from the mechanic and I ask when is he going to get to me as the booking window has passed,he replied he was due to be to me around 3-5pm and he was sorry for the the missed booking.so I wait until 7.30pm! Not a call from the mechanic to say he wasn't coming so I left him a message on his phone just to say ,being courteous does not cost anything and disappointed at the lack of communication. Well you may have gathered I will not be using this service again and I would advise anyone thinking of using them......DONT! You'll regret it!”

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Posted 7 years ago

“Poor service. I booked a full service for my car and the mechanic (Autoway LTD of Birmingham) never turned up to collect the car.”

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Posted 7 years ago

“Disgusted with Click recommended mechanic had car for 7 weekes and only returned car after police intervention. The car was returned with cosmetic damage and completely immobile due to malicious damage to gear box. Click have done nothing apart from hide behind there terms and conditions. Our car went from being perfectly roadworthy & MOTd 2 weeks prior to mechanic collecting ( to replace cylinder head gasket ) to a piece of scrapmetal and insurance write off. Click have no Morals or Ethics avoid like the plaque”

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Posted 7 years ago

ClickMechanic is rated 1.3 based on 228 reviews