“I love shopping on Club L London, every dress I’ve bought I’ve had to buy a smaller size which makes me feel so great about my body as I hate shopping and always have to buy a size 14/16 but for club london I can fit into a size 12. I will always buy from club london because of this”
“Fast delivery, good quality dresses every time. Sizing transparent on website stated bigger sizing so recommendation to size down was really helpful. This particular dress was in the bump friendly section so will be able to make use both now during pregnancy and after pregnancy! love!”
“I've ordered a number of dresses & jumpsuits from Club L London and I've found the fitting to be so flattering! I get asked all the time where I get my outfits from. The quality is amazing, I'll never go elsewhere if I need something gorgeous to wear for a special event! ✨️”
“We ordered a Jumpsuit on the 16th Oct which came and looked cheap and nasty. We returned immediately and Club L have refused a refund because they say its been worn. It was never worn beyond trying on the garment. They sent us photo's of a grey material showing white marks, the item we have is black !
They have now returned the item and no surprise, not a single mark. According to them, they use a "special" machine identifies marks on the crotch! nonsense and if it is correct, how do i know that it hasn't been tried on before and returned? As a consumer we don't have access to the same "special" detectors when inspecting our deliveries. It is an absolute scam and appalling behaviour for what is meant to be a reputable company.
They have since offered me a 20% refund by way of a credit note towards something else. I dont want a damn discount code, I want my money back, I have sent them a video of the item (the returned item) which clearly shows no marks on the BLACK item. There may be marks on their GREY item but that isn't what I returned.
The team simply don't listen, the service is awful and I am now having to waste time with the ombudsman. Stay away and buy from someone more trustworthy.”
“Easy to use website and fast international shipping. Nice quality clothes for the price. I would like to suggest visible reviews on styles as I ordered a 14, but in the style could have done with a 12. Luckily sold to a friend and repurchased correct size. So customer reviews on the item page would be helpful. Also 14 return policy when ordering internationally makes it virtually impossible to return.”
“SCAM
I must express my deep dissatisfaction with the recent experience I've had with Club L London. I placed a significant order for multiple outfits, and it pains me to say that I feel I've been scammed out of £200.
I carefully selected the items, anticipating a seamless shopping experience, and ensured that I followed all return policies to the letter. I returned all items except for one, which I intended to keep. These items were returned in the same pristine condition in which they arrived, without a single mark or blemish. The quality of the products should speak for themselves, yet I was met with a shockingly unjust refund denial for two of the items.
What troubles me further is the basis upon which my refund request was denied. I have been informed that the denial is due to alleged markings on the items that are not visible in the photos provided from them. This is not only unacceptable but also deeply concerning. I can assure you that there were no markings on the returned items, visible or otherwise. It is alarming to think that such unjust denials are tarnishing the reputation of a brand that many customers, including myself, have trusted.
I sincerely hoped that Club L London can rectify this situation promptly and demonstrate the commitment to customer satisfaction that I had previously believed in, however I’ve received no such response or solution.
Please be warned of there tactics of refusing refunds to gain customers money. This is just one of many reviews that have reported them of doing this. AVOID THIS COMPANY IF YOU POTENTIALLY WISH TO RETURN THE ITEM.”
“Said I’d washed the dress so wouldn’t accept the return even though tag was still in place and untampered with and I had not washed it!
Disgusting service.”
“BEWARE of not getting your refund back. I've been waiting for a month to get my refund back and all i get is the run around from Club L London reps. The manager doesn't even want to talk to you and help you resolve the problem. Its Beyond ridiculous and i had to reach out to my credit card provider to file a dispute claim. IT's been an awful headache and i don't wish this on anyone. Save yourself the drama and DO NOT ORDER FROM THEM!”
“All products arrived safely and in great timing, dresses ordered for bridesmaids to try and they love the quality of each of the styles now to decide which one”
