Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,518 Reviews

75 %

of reviewers recommend Club L London

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Metrics

4.0

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received order quickly and dress fitted perfectly, also price was very reasonable”

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Posted 2 years ago

“Brilliant quality every time !! This dress was in the sale so also a great price!”

Club L London 5 star review on 12th November 2023

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Posted 2 years ago

“Great quality, arrives really quickly. Would recommend!”

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Posted 2 years ago

“We ordered a Jumpsuit on the 16th Oct which came and looked cheap and nasty. We returned immediately and Club L have refused a refund because they say its been worn. It was never worn beyond trying on the garment. They sent us photo's of a grey material showing white marks, the item we have is black ! They have now returned the item and no surprise, not a single mark. According to them, they use a "special" machine identifies marks on the crotch! nonsense and if it is correct, how do i know that it hasn't been tried on before and returned? As a consumer we don't have access to the same "special" detectors when inspecting our deliveries. It is an absolute scam and appalling behaviour for what is meant to be a reputable company. They have since offered me a 20% refund by way of a credit note towards something else. I dont want a damn discount code, I want my money back, I have sent them a video of the item (the returned item) which clearly shows no marks on the BLACK item. There may be marks on their GREY item but that isn't what I returned. The team simply don't listen, the service is awful and I am now having to waste time with the ombudsman. Stay away and buy from someone more trustworthy.”

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Posted 2 years ago

“Great quality material and very flattering for the price, especially for the maternity section.”

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Posted 2 years ago

“Really great quality dresses made for all age groups.”

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Posted 2 years ago

“Great quality dresses and fast delivery”

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Posted 2 years ago

“There dresses are amazing 👌fast service on delivery”

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Posted 2 years ago

“Easy to order and return if needed. Products are always good quality fabric and very flattering.”

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Posted 2 years ago

“Good quality for the price of the dress, would recommend.”

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Posted 2 years ago

“Easy to use website and fast international shipping. Nice quality clothes for the price. I would like to suggest visible reviews on styles as I ordered a 14, but in the style could have done with a 12. Luckily sold to a friend and repurchased correct size. So customer reviews on the item page would be helpful. Also 14 return policy when ordering internationally makes it virtually impossible to return.”

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Posted 2 years ago

“SCAM I must express my deep dissatisfaction with the recent experience I've had with Club L London. I placed a significant order for multiple outfits, and it pains me to say that I feel I've been scammed out of £200. I carefully selected the items, anticipating a seamless shopping experience, and ensured that I followed all return policies to the letter. I returned all items except for one, which I intended to keep. These items were returned in the same pristine condition in which they arrived, without a single mark or blemish. The quality of the products should speak for themselves, yet I was met with a shockingly unjust refund denial for two of the items. What troubles me further is the basis upon which my refund request was denied. I have been informed that the denial is due to alleged markings on the items that are not visible in the photos provided from them. This is not only unacceptable but also deeply concerning. I can assure you that there were no markings on the returned items, visible or otherwise. It is alarming to think that such unjust denials are tarnishing the reputation of a brand that many customers, including myself, have trusted. I sincerely hoped that Club L London can rectify this situation promptly and demonstrate the commitment to customer satisfaction that I had previously believed in, however I’ve received no such response or solution. Please be warned of there tactics of refusing refunds to gain customers money. This is just one of many reviews that have reported them of doing this. AVOID THIS COMPANY IF YOU POTENTIALLY WISH TO RETURN THE ITEM.”

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Posted 2 years ago

“Said I’d washed the dress so wouldn’t accept the return even though tag was still in place and untampered with and I had not washed it! Disgusting service.”

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Posted 2 years ago

“BEWARE of not getting your refund back. I've been waiting for a month to get my refund back and all i get is the run around from Club L London reps. The manager doesn't even want to talk to you and help you resolve the problem. Its Beyond ridiculous and i had to reach out to my credit card provider to file a dispute claim. IT's been an awful headache and i don't wish this on anyone. Save yourself the drama and DO NOT ORDER FROM THEM!”

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Posted 2 years ago

“All products arrived safely and in great timing, dresses ordered for bridesmaids to try and they love the quality of each of the styles now to decide which one”

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Posted 2 years ago

“The dress was lovely - delivery was fast. I have enjoyed it (although it’s been tricky in the past) the service has improved!”

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Posted 2 years ago

“I pay for next day delivery yearly but twice out of three deliveries Haven’t come for 2/5 days takes ages for refunds and nobody to contact”

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Posted 2 years ago

“It’s a beautiful dress with a very good fabric. I love it ♥️”

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Posted 2 years ago

“This is one of my first negative reviews I’ve ever written (as a 28-year-old) but I’m hoping to save someone else the pain. Especially all the gals from Aus and NZ. I ordered a blazer dress. I paid $30 shipping to Australia. The dress arrived and was actually a top. I work in business so I would’ve kept it for work but I was so disappointed as it felt and looked incredibly cheap. The metal hooks (buttons) down the front weren’t stitched on properly and were falling off. For a blazer priced at $170 I do feel there should be a certain standard adhered to. Their online chat person was really unhelpful. I ended up having to pay another $30 to return the dress. So $60 total in shipping fees for an overpriced low quality piece of clothing is absolutely ridiculous. Instead of the company reaching out about a refund I then had to follow up with them, this was after over a month of no communication. Still waiting for my refund as we speak. I will never purchase anything from here again and I would not recommend it to anyone. If you’re from Australia and NZ I would avoid purely based just on the shipping costs, the risk of needing to return and the poor customer service. It’s not worth it.”

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Posted 2 years ago

“I was very dissatisfied with my order and my customer service experience. The hassle is not worth the price point nor the quality of the clothing. I would not recommend them to anyone.”

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Posted 2 years ago

Club L London is rated 4.0 based on 1,518 reviews