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Club L London Reviews

4.0 Rating 1,507 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,507 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Quick delivery. Good service and item
Helpful Report
Posted 4 years ago
Beautiful clothes, Excellent quality and Very Flattering !!
Club L London 5 star review on 29th August 2021 Club L London 5 star review on 29th August 2021
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Posted 4 years ago
Fast delivery and quality of dresses exceeded expectations . Would recommend.
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Posted 4 years ago
Beautiful dress, amazing quality. Fast delivery.
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Posted 4 years ago
Quick delivery, amazing quality
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Posted 4 years ago
Amazing service, fast delivery, quality material and fit definitely an amazing brand
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Posted 4 years ago
Customer service, price and delivery I really could not fault absolutely anything. Amazing work. I have never ever needed a refund or needed to send anything back, that is how amazing everything is when I order from Club L London.
Club L London 5 star review on 29th August 2021
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Posted 4 years ago
Beautiful dress and amazing price for the quality. Great service and fast delivery. Will definitely order again.
Helpful Report
Posted 4 years ago
Easy tracking but order was slightly slow to be delivered. Otherwise, great styles, will shop here again
Helpful Report
Posted 4 years ago
Absolutely stunning dress!
Helpful Report
Posted 4 years ago
Liked the quality of the clothes. Haven’t run into customer services to comment.
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Posted 4 years ago
Speedy delivery really love the fabrics!!!
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Posted 4 years ago
I ordered 3 dresses for a works black tie event, not expecting to love all 3!! I have eventually decided, but will keep another one for a wedding next year. Very flattering, so well made and a great price! Thank you x
Helpful Report
Posted 4 years ago
Brilliant service - items turned up as expected and size & fit is brilliant. Will definitely be ordering again
Helpful Report
Posted 4 years ago
I am still awaiting my refund for 2 dresses 3 weeks after they recieved them back
Helpful Report
Posted 4 years ago
Extremely bad quality and smelly clothing. 10000% avoid.
Helpful Report
Posted 4 years ago
This was my first order from Club L London. I ordered a navy jumpsuit for my birthday to arrive on the 3rd August. It was not delivered to my home, and when I got in contact with Club L London customer service they said I had to wait 28days for them to conduct a investigation before an outcome would be given! They said they had to check cctv and with the courier even though I have a ring doorbell camera!! Unfortunately for me I was out £60 which I could have used at my regular shop so now I have no jumpsuit , or £60! The customer service really is poor compared to any other brand I order from! I’ve never had any issues with Oh polly, house of CB or misguided. I wanted my refund but I won’t get it ! I will never order again or recommend to any of my friends due to my experience
Helpful Report
Posted 4 years ago
Pros but definitely cons. The dresses are absolutely amazing no faults at all, apart from I order all dresses in a 14 and they fitted but a certain style I had to get a 12, and that was still baggy. But the dresses are worth every penny. BUT! I ordered three different orders due to the sizing being wrong, and then I saw I wanted another dress, this was due to going to a few weddings. In the end I kept 3 dresses, one from each other. Here’s the down fall to the company, I sent them all back together and it took three weeks for them to reply to my email. stating it takes 10 workings day, it had been over that as I could see on my Royal Mail tracking that they got the items back. they tried saying to me that they got there at different times but my tracking said different. anyways, I finally got my refund back gradually throughout the day only because I said I will never shop with them. I noticed that they refunded me for the dress I kept but didn’t for one I sent back. they were being sneaky as they were the same colour and when I got the email for the refund they take out the refund price so you can’t see. I explained what they done and for them just to refund me the rest. they wanted proof what dress I kept. So I sent a photo, then they asked me how much the difference was (it’s on their system they should know) it just kept going round in circles until I said I was gonna take this further. Moral of the story, this company takes your money very quickly but doesn’t give it back. Oh and now I’m having to wait 10 more working days for the money to go into my account which is over £300 worth.
Helpful Report
Posted 4 years ago
Do not purchase !!! scam !!! 0 star !!! I have ordered several items from this website. one item was faulty as the zip got stuck not even half way before i could try it on. i am trying to return the rest. however, my log on details are not working, i tried to create new log on details, it worked the first time when i created the log on details - but never again. I have emailed the company several times of how to return - however no reply, my 14 days are due to expire for return - ????
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Posted 4 years ago
Dont order please. ITS A SCAM.
Helpful Report
Posted 4 years ago
Club L London is rated 4.0 based on 1,507 reviews