“Be careful shopping here if you are making a couple of purchases and may need to return. Only recommended if you’re 100% sure on your purchase.
I am an avid online shopper and always check out the return policy etc before my first time shop. I didn’t check reviews which was my mistake as you’d expect a company to comply to their own policies.
This isn’t the fact with Club L.
I bought 2 dresses knowing I would keep my favourite one for an event and return the other. I was shocked when I received an email to say they cannot accept my return as there was 1 hair on the inside of the dress and some ‘dust’. I received the item back and couldn’t see any dust on the dress but did find the 1 single hair, this may have fallen from my head while trying on or maybe came from their ‘inspectors’ head, who knows. I must say I have never had such an experience with any shop before. I receive multiple parcels a week from asos etc and they always adhere to their own return policy and have great customer service so would recommend shopping elsewhere.
Personally I wouldn’t shop here again and I will be reporting them to trading standards as there is nothing about ‘hair’ or ‘dust’ in their return policy. Most likely as it does not affect the garment and you could simply shake the item and neither would be there anymore.
I read reviews after my experience and do recommend others report to trading standards too so they can take action on this.”
“Love the dresses. They fit perfectly. I cannot wait for New Years Eve as I will be wearing both dresses. I was going to send one back but they both look amazing 🤩
Only get my dresses from here as I know the fit and style suits me 😊. I have no pictures for New Year’s Eve yet. Hopefully I’ll get a chance to upload them”
“I always order a new dress from here every New Year’s Eve! This New Year’s Eve I was looking for a ball gown type of dress to wear for an event and I honestly could not be happier with how many there was to choose from! I honestly could’ve bought them all! 😍 I ended up buying the black Florencia sweetheart neck maxi dress and it’s absolutely stunning!”
“Dress was perfect. Comfortable, good quality and flattering! Wouldn’t believe it for the price. It also arrived very quickly in 2 days. My go to for black tie events!”
“The dress is soo fabulous and wonderful quality! Fast delivery and great email communication 🙏🏼✨. Already third time I ordered and definitely not the last one, highly recommended”
“Loved my red dress perfect for the party season. Has a great fit and quality too. It’s now my favourite dress!
Thank you team Club L London and Merry Christmas”
“Super quick delivery and when the dresses arrived the quality was absolutely incredible and loved exactly like the pictures. Will continue ordering my special occasion dresses from here!”
“I placed an order and had no tracking information .. after chasing this up, I was told two weeks later that they had not sent my order to the warehouse. The customer service was shocking.”
“Never order here!!!!! I got a dress what was tailored super bad, so I returned it! But I’ve never get a response from customer support, and didn’t get my money back, dress was $220!”
“Tried to return an item but retur
ns portal kept saying "error ". No response from customer service so returned item via tracking service to address under RETURNS on your website. Customer services have NOW responded acknowledging the portal was not working, said it was because my return was out of 14 days, which it wasn't when I first tried to access your portal, and telling me that as u had returned the item "independently" I was not "entitled " to a refund. No offer of credit either. Si you have the goods to sell on again AND my money. This is nothing short of theft”
