Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fell apart after one use, loose threads popping out from every seam possible, a lot around the inside and outside of the decorative bust making it look tatty and unwearable really disappointing for an £85 dress, completely unsatisfactory quality”

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Posted 3 years ago

“Same problem as others below. Returned item in perfect condition and was told I couldn't get a refund due to smell even though I had only wore it to try it on. Absolutely appealing customer serivce !!”

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Posted 3 years ago

“Couldn’t fault club L dress was gorgeous lovely thick material that fitted perfectly”

Club L London 5 star review on 30th August 2022

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Posted 3 years ago

“Ordered a dress for a friends wedding, it came, I tried on and didn’t like the fit so I put it back in package and returned with in timescales, Then 2 weeks later I got an email from Royal Mail to say my club l package was being delivered but I hadn’t ordered anything, To my surprise it was the dress I had already returned (which I returned with all labels and ribbon attached, no marks or damage, in perfect condition) So I emailed them, they didn’t reply, I emailed again, still no reply, I messaged on social media and then got a reply to my email with a screen shot of an email from abbey saying they had emailed me (I searched all my emails and this email was not found) at first they said it had been returned to me due to the condition it was returned in so I pushed back with photos showing the dress was in a perfect condition, they then said it was returned due to it looking like it had been worn. Once again I replied to this to say it was pretty impossible to wear it as it had a black ribbon all the way around the dress and tags still attached (I would of looked pretty stupid wearing that out) I asked for contact details or a senior manager or complaints department. To this I got an email signed of from ‘club l team leader’ saying it was returned due to it smelling like it had been worn ( I checked the smell of the dress! It doesn’t smell! Furthermore kinda insulting) 3 different excuses for not refunding me my money. Club L are scamming their customers and refusing refunds to perfectly returned items! I think the refund inspector and their customer service team all need some additional training! Looking on here it appears I’m not the only one who has experienced such an appalling service one of which seems to be exactly the same issue!”

Club L London 1 star review on 29th August 2022

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Posted 3 years ago

“Customer service is terrible. I never received my order. Tried contacting them to get what I paid for but they ghosted me.”

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Posted 3 years ago

“Purchased items and didn't appreciate the super low quality so returned it. I was refused an original payment refund and was offered store credit...it specifies that those items are on sale and only eligible for a return of store credit only once scrolled down to the page and no way would someone notice that when adding items to the basket...The store credit was issued 3 times with 3 different amounts and non of them worked! The customer service advisors were super blunt and rather rude...TERRIBLE all around”

Helpful Report

Posted 3 years ago

“Returned a dress in perfect condition and exactly the same happened as to anonymous below. It was returned damaged and we were blamed and lost out on a £45 refund. A complete scam and we aim to take legal action. Customer services rude and immature in their reply. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“I have contacted you numerous times to complain that I had returned a jumpsuit in perfection condition and been refused a refund. Not only did you refuse a refund you send the jumpsuit back to me and suggested it had been damaged. This is impossible as the jumpsuit was only tried on and sent back the same day it was received. I have the jumpsuit it is NOT damaged. I have read numerous reviews from customers complaining about the same issue. I am not a fraudster and will not be accused of being one. You need to address this issue or risk losing valuable customers.”

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Posted 3 years ago

“Very quick delivery, absolutely LOVE the top I ordered! Will definitely order again.”

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Posted 3 years ago

“My beauty white midi dress arrived quickly for standard delivery and I am ecstatic with the quality and fit it made me feel like a supermodel even though I am far from. I had so many admiring comments and compliments when I wore it for a recent concert”

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Posted 3 years ago

“I love all of the clothes from Club L. The best ever! I will always buy clothes from Club L❤️❤️❤️”

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Posted 3 years ago

“Great quality fast delivery”

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Posted 3 years ago

“Great dresses and jogger set, excellent quality too!”

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Posted 3 years ago

“I have now ordered 2 dresses from Club London and absolutely loved both! Really happy with the materials, both fit so well and made me feel so confident! Will definitely be ordering again and recommending to friends 🥰 thank you!”

Club L London 5 star review on 22nd August 2022

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Posted 3 years ago

“Unlike other peoples reviews, I had a very positive experience with Club L London. Ordered my floor length dress for a black tie event and it arrived the next day and really happy with my purchase! The dress is a gorgeous fit, lovely material and perfect for my event. Thank you so much Club L London”

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Posted 3 years ago

“Club L London is a scam. They owe me over $500 and will not resolve a return. DO NOT BUY from them because if you need to return something you are screwed. I followed their steps exactly from their website and unfortunately no one will help me actually get my refund. NOT to mention I have the receipt of what I paid to ship it back. Completely unacceptable.”

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Posted 3 years ago

“I ordered a dress, received it after like 10 days, not bad but I don't like that it's made with double fabric and the seams don't match up. Looks cheap for a €83 dress. I'm usually a 12 and ordered L. Not tooo bad but not worth the cash.”

Club L London 3 star review on 17th August 2022

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Posted 3 years ago

“Awful company and very poor customer service!!! Sent 2 dresses back and only refunded for one. After emailing them they told me the returns team said that I had worn the 2nd dress as it smelt like it had been worn. I have not worn the dress, it was too long so I returned it. After numerous emails back and fourth the dress was sent back to me even though I said it hasn't been worn. I've received it back and it smells brand new!!! Which is no surprise because I haven't worn it! To make matters worse I have recieved it back with a pull at the front of the material. So not only have I been accused of wearing it, they have the cheek to send it back to me faulty. I am very disappointed and I'm waiting for a reply to my email, but judging by the other bad reviews I probably won't get a reply. Never ordering from this company again !”

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Posted 3 years ago

“I ordered clothes more than 1 month ago, still not arrived. I wrote them an email, that i would like to get back the money because i no longer need the dresses. And i cant track my order online, the system is not showing me any details about the delivery. They are not willing to pay it back, they do not care about the lost order. 👏🏻👏🏻 Never again club l london!!!”

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Posted 3 years ago

“True to size and amazing quality!”

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Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews