“I order from this site multiple times a month and never had a issue but this time I ordered 3 dresses and only 1 arrived and it took 3 days for me to get a response and when I replied to the email I got no reply. I tried Twitter and insta and was told missing items have to be dealt with via email. Really unhappy that I’m left in limbo with regards to my items or refunds or even answers. After spending so much money in the last few months with this site I feel extremely let down by the customer service this time”
“I ordered 2 different dresses. Sizing was accurate, delivery was quick and the dress was exactly as pictured. Such a high quality for such a good price! My dress was so comfy too.”
“Firstly i'd like to say what a fantastic choice of vibrant pretty stylish dresses absolutely spoilt for choice very fair pricing and very good quality
thank you Club l London glad i found you”
“The company is awful. You might as well send money to a charity at least it will be sent to good people rather than these sharks!
I spent over ÂŁ300 with them all items were poor quality so I tried to return them the same day I received them.
There was no one to speak to from customer service as the online portal for returns was broken, I then realise they don’t have one in customer services!!! Getting a refund is impossible. I have binned the clothes as they were unwearable and have learn a big lesson!
Beware of this company. It is awful to deal with, I don’t think they have any staff. Checkout the reviews from staff that have worked there before. Sounds like a disaster.”
“Appalling service to be honest. I ordered 2 dresses for a wedding, paid for NEXT DAY delivery, items turned up 2 days later. When they came they didn’t fit right so I returned them which was fine, I then looked to see if they had a smaller size and it wasn’t in stock so I just left it at that. I looked again a day later and it was available to order in a smaller size so I placed the order along with ordering another style of dress and AGAIN paid for NEXT DAY delivery. The dresses AGAIN did not turn up the next day even though I ordered them before the cut off time, so this left me with no dress to wear for the wedding. I spent a while on the phone to Royal Mail who advised that the postage had only been paid the day previous ( the day I was supposed to receive the dresses ) which is why they hadn’t turned up on time. So in total I spent ÂŁ10 on NDD for that not to be fulfilled. And when the package did turn up, only one of my dresses was in there. Which says to me that the item I ordered which was now showing in stock in the smaller size, wasn’t actually in stock. I have requested someone to contact me via email ASAP to discuss my complaint however nobody has bothered to do so. It’s a shame because the clothing is very nice however it seems that you are mislead by false information regarding their delivery and stock. I will not be buying from this website again.”
“dress is beautiful but is cut to a weird shape. upper body didn't fit me as a B cup when I ordered a size 12. arrived with makeup/ fake tan tint on straps but not too noticeable. would love if it was just made for a more realistic body type”
“Complete disappointment. The dress itself looked good and fit perfectly but as soon as I got to the event that I bought the dress for, the zip busted wide open. No reason. The dress was not tight. So a faulty zip fitted is the only explanation. Needless to say it left me very exposed and super embarrassed. I drove 1.45 mins to the venue to simply drive all the way back home. Completely ruined my day!!”
