Vanities Depot Reviews

Name: Vanities Depot
Rating: 4.25

4.3 Rating 846 Reviews

79 %

of reviewers recommend Vanities Depot

4.3

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

469-802-8595

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Vanities Depot 5 star review on 6th May 2023

Heath Hoffman

Vanities Depot 5 star review on 18th September 2022

Milton BEYER

Vanities Depot 5 star review on 7th August 2022

Edwin Freihofer

Vanities Depot 5 star review on 24th May 2022

Kevin Johnston

Vanities Depot 5 star review on 1st April 2022

Anonymous

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never recommend this site. I love the vanities but I would go directly to James Martin. Be sure to review their policy. You only have 48 hours to inspect what you get for damage & let them know about it to get a free replacement. I was out of town, & had a contractor accept a vanity & countertop. The box wasn't damaged so he didn't inspect it. When I got home, I opened the box to find a broken countertop. I was outside the 48 hour window. I couldn't get a hold of customer service to talk with me. They would only email me & refused to help me. They just stated their policy & said they couldn't make a freight claim. Freight company admitted to dropping freight & still delivered it to me. If a freight company admits to dropping a package then that 48 hour policy should be null & void & I should be given a free replacement.”

Helpful Report

Posted 9 years ago

Hello Michael, I'm sorry to hear your had a negative experience with the freight company. The 48 hour policy is not our policy, but rather every freight company transporting goods. In fact we only work with the companies who allow up to 48 hours of inspection, as many companies require an inspection upon receipt. We are happy to help you in any way possible but outside the 48 hour window and your contractor signing the inspection slip, the freight company will only consider your claim directly. We understand your disappointment, this is not our unwillingness to assist you. Our claim on your behalf would be automatically rejected by the freight company based on the circumstances stated above.

Posted 9 years ago

Vanities Depot is rated 4.3 based on 846 reviews