compare the man and van Reviews

Name: compare the man and van
Address: 117 merton road, wimbledon
Rating: 1.57

1.6 Rating 69 Reviews

13 %

of reviewers recommend compare the man and van

Company Reviews

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Metrics

1.6

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

02034558696

Email:

info@comparethemanandvan.co.uk

Location:

117 merton road
wimbledon
SW19 1ED

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"Please avoid this company at all cost!\r\n\r\nWe have had to pay additional costs on the day of the move in addition to massive delays on the day of the move.\r\n\r\nCustomer service is non-existent and you cannot contact the company via phone (they can call you - but there is no contact number for you to contact them - which become especially convenient when the driver is late and you need to get an update ).\r\n\r\nI am \"trying\" to obtain their complaints procedure - but the company appear to be ignoring this. Which is baffling.\r\n\r\n\r\nAs a back story. We have booked a removal van 12 days before the day of the move. On the day of the move and 15 minutes before the arrival time of the van we received a call from Man in Van letting us know the driver had not \"responded to their email\" and they haven't been able to reach them.\r\n\r\nWhy it has taken 12 days for them to check this? We are not certain.\r\n\r\nWe were told that Van will arrive by Noon - yet the driver arrived 13:15pm.\r\n\r\nOnce the drivers arrived, they had not received any information about the move, including whether there are stairs\/lift involved with the move (which we included on the website). As a result of this, we had to pay additional money to have the job completed.\r\n\r\nLong story short. We do not recommend using this company and either use a different comparison website or arrange removal directly with the van driver.\r\n\r\nWe are in the process of complaining and I will update the review over the course of the procedure.\r\n\r\nBooking ID: LrTNzVpVHy7zAsbh\r\n\r\nUpdate: 24\/05\/2023. The company has reached out (in what appears to be a panic response to the review) and has made a refund for overpayments that we have made. They have not yet shown any accountability or failure on their part or compensation which is clearly owed to us - given the breach of their own terms of conditions. They now appear to be ignoring our recent correspondence.\r\n\r\nIf they respond further, we will let you know."

compare the man and van 1 star review on 24th May 2023

compare the man and van 1 star review on 20th May 2023

Nancy

compare the man and van 1 star review on 7th June 2022

Elizabeth

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK! The driver didn’t arrive. There is no way to contact anyone about it other than a chat with a bot. Customer service is appalling. Getting a refund is almost impossible. It’s a joke. Go elsewhere.”

Helpful Report

Posted 2 years ago

“Van booked and got confirmation email. On day of booking no one showed. Phoned the driver who said it wasn't his problem. Phoned customer service (who don't understand the meaning of the term) who begrudgingly organised another collection. The second collection then also never turned up. In the end i have given up and now have to wait 7-0 working days for a refund. Disgusting attitude, terrible customer service. Avoid at all costs”

Helpful Report

Posted 2 years ago

“WORST CUSTOMER SERVICE and pathetic drivers. I had the worst experience with this website. I booked one van and it got canceled by the driver and then another driver was assigned automatically. In the last moment, the driver canceled the trip and was abusing me. Then I had to pay GBP 156 extra for another cab. DO NOT trust this service. They do not care at all for the customers.”

Helpful Report

Posted 2 years ago

“It is a scam. No one to refund you even if you cancel within the 7 days. The business is a scam”

Helpful Report

Posted 2 years ago

“I booked a van, got a confirmation email and they took my payment. When the van had not arrived yet, 15 minutes past the time they were due, I called the driver. The driver said that they had rejected the job and therefore weren't coming. I sent compare the man and van a message via their online chat to try to get a replacement van. It said that they usually take about 30 minutes to reply. Two days later it still says that my message has not been seen by them. I give up on that and reply to the email they sent me asking how the move went. No reply to that a couple of weeks later. They don't advertise a number to call on their website but I managed to find one online. Gave that a call and they said they would pass my case on to their "customer success team" , mark it as urgent and I can expect to hear from them soon. Still not heard anything, and they still haven't refunded my payment. It seems like this company will match you with a van, take your payment and they consider their job done at that point. If the driver accepts the job and turns up then it no doubt seems like the company is fine. If the driver rejects the job or doesn't turn up, they just take your money anyway and you never hear from them again.”

Helpful Report

Posted 2 years ago

“An absolute nightmare, Please stay away Absolutely night mare company. I got cancelled twice a day by two drivers , very unprofessional they were telling me that they dont even know why compare the man and van showed them in their system. I contacted the chat support (no phone support available) and chat support will reply a hello in one hour. They have no empathy for your time and money. I promise will never ever use their website. Once I finally got chat to customer care each reply will come in 30-45 minute gap !!! So now my two booking cancellation refund(almost 150) will take 4 weeks to get refund. Please stay away !!!”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. IT IS A SCAM. NOBODY TURNS UP & ALL PHONE NUMBERS GIVEN ARE UNOBTAINABLE .”

Helpful Report

Posted 2 years ago

“Avoid this company. It was a stressful experience and I had to spend a lot of time and enery justy trying to get a refund. Fortunately I paid with Paypal so got a refund via a Paypal complaint. I was cautious enough to seek a direct confirmation from the driver I booked a week before moving. He said he couldn't do it and cancelled the job! The company allocated another driver to me which I was unhappy with so I requested a refund. All emails ignored; calls to the helpline had no effect. They took my payment and hoped I would just go away. I opened a case with Paypal which went in my favour. Otherwise the company would have just held on to the funds and probably never issued a refund.”

Helpful Report

Posted 2 years ago

“Gangster I worry for Tham they still 60% of my money never get paid from Tham”

Helpful Report

Posted 2 years ago

“DON'T USE THIER SERVICE AT ALL! TERRIBLE EXPERIENCE! Here is what happened to me and my flatmate: On 13/07/2021 I contacted the Company through their website for a quote and to book the services on 21/07/2021 for removals from Chelsea Cloisters, Sloane Avenue, London, SW3 3DY to Sparkford House, Battersea Church Road, London, SW11 3NQ. The Company provided me with a quote of £49.84 and confirmed availability for the requested date of 21/07/2021 at 11:00 AM. The Company requested payment of a deposit of £15.19. On 14/07/2021, I paid the requested deposit and entered a “contractual agreement” for the Company’s services (see attached confirmation from the Company). On 21/07/2021 at 09:55 I received a confirmation by text (see attached) that the Company’s driver would arrive at our address on time within one hour. At 11:00 AM the driver had not arrived at our address despite the company having messaged to say that he was on his way. I initially tried to contact the Company directly but received no response. I then tried contacting the driver (Load Transporter) through the number on the confirmation email (07450263064). I was connected to a man who then connected me to the driver. I subsequently contacted the driver. The driver informed me that he would not be doing the removals job as he was not working. I immediately then phoned the company and who tried to reassure me that they would contact me as soon as possible to resolve the problem. Over two hours passed and I was never contacted by the Company. I contacted the Company again and the agent said that I would be contacted by them in due course. I was never contacted by the Company. This was extremely frustrating as my tenancy agreement at Sloane Avenue is coming to an end and I needed to have the apartment cleaned and the keys returned to the landlord on 22/07/2021 following the removals having taken place. I contacted the company by telephone but was provided with no alternative driver. The Company had breached its contractual obligations and I had no choice other than to book Bolt taxis for my removals is this was the most immediate means of carrying out our home move. The Bolt drivers did not help move their customers belongings from their apartments as they are not supposed to be providing removals services. My flatmate and I had therefore to painstakingly move the heavy suitcases downstairs (it was an extremely hot day with temperatures reaching 30°C) into the Bolt car and then to our new apartment. I had to hire Bolt drivers 5 times as we could not trust any removing companies anymore at that tough situation! I even fainted as a result of the physical exhaustion that I had to endure as a result of the Company not sending rendering its services and thereby not fulfilling its contractual obligations. Moreover, I contacted them via email and sent a formal complaint, no response and call from them. They were not responsive to our issue. We paid the deposit,no service, no refund!! They have terrible service and terrible customer service!! It is a shame!”

Helpful Report

Posted 2 years ago

“Terrible service and a shocking bad experience! My flatmate booked in advance via compare the man & van website. We even paid the deposit. But the driver didn't show up and no one in the company took the responsibility. It is been more than a week, we even have sent a formal complaint via email and we are waiting but they have not responded.”

Helpful Report

Posted 2 years ago

“Compare The Man and Van are con artists and professional scammers, and have been given one star because I'm unable to select 0. Please bear in mind they have an answering service only. Their messages are apparently passed on, but you never get a call back. I to date have called 11 times over the passed month with my enquiry flagged as high priority, and still have not received a call back when they hold my deposit for an uncompleted job. On 28th May 2021 I booked a large van to arrive at 9.00am on Sunday 27th June to move the contents of our 1 bedroom flat to a new property. I booked well in advance and early as we were moving out as other tenants were moving in that day. To save time and help our driver we moved 30 large boxes down the stairs of our one bedroom first floor flat so the driver would just have to load. However, at 8.40am I received a phone call from the answering service 'AnswerConnectUK' on behalf of Compare The Man Van informing me that the night before my driver 'Jacek Zabroki's ' van had broken down and he would not be arriving in 20 minutes as expected, despite me getting a text an hour before saying the driver was on his way. I was told that they would find another van and driver to help us move later that day and I would get a call back or email confirmation to confirm this in an hour or so. I waited until midday and got nothing from Compare the Man and Van. Until this day no one was sent and they still have my deposit money. I had to find another van and driver on a Sunday at short notice and was charged double the fee. Needless to say moving is already stressful, but being told 20 minutes before your driver is supposed to arrive that he won't be, is frankly unacceptable. But what is absolutely diabolical is that I've complained under my booking reference and emailed Compare the man and Van and I have had NO REPLY. I have called their answering service 11 times, had to repeat the story 11 times, to call centre staff as well as supervisors and nothing gets done. They flag your message as high priority, but no one calls you back. On one occasion I managed to get a telephone number for Compare the Man and Van customer service from a supervisor who felt sorry for me, or was tired of me calling, and would you believe, the number '0203 621 9481' is not in service! Complete scammers and con artists. The answering service just repeatedly say they are an answering service and they have no direct details for Compare the Man and Van. My next steps if I am not contacted by next week, which will make it one month since the failed booking are the Met Police Action Fraud, Citizen's Advice, Trading Standards and Small Claims Court where they will pay my legal fees, as well as fees for pain and distress caused. If you don't want the hassle, don't EVER book with Compare The Man and Van, the positive reviews are either lies or people who were lucky enough not to have their bookings cancelled on the day.”

Helpful Report

Posted 2 years ago

“Scammers or Unprofessional? I think Scammers Never written a bad review in my life, just don't bother and maybe they had a bad day. I have been a part of businesses and sometimes employees or employers let you down but not this time.... This is a real scam. They take your payment and do not confirm with the driver before sending you a confirmation. No driver turned up so I called, he said he didn't take the job but if I pay cash he'd take me. Their customer service team takes queries and relays them through email to the operations team which doesn't get back to you. They cannot answer simple questions like "who is your manager?" or "who owns this company?" saying it is private even though it is actually public on Companies House. Probably fake. I'm pretty certain I've spoken to the same American/Canadian lady who 4 times - all with a different alias before they blocked me for simply asking for a call back. Still no refund, no one has gotten back to me. It's total sham. Probably fake positive reviews online from their side. Do not use this company!”

Helpful Report

Posted 2 years ago

“esServicesReviewsPhotosAbout Reviews from the web 2.3/5REVIEWS.io · 23 reviews Google review summary 4.7 (1,060) Google reviews All driver 74 website 66 efficient 63 polite 39 +6 Sort by Most relevant Newest Highest Lowest Tony Devey Tony Devey 1 review a week agoNEW Critical: Professionalism, Punctuality, Quality, Value Words cannot describe how bad our experience with this 'company' is - DO NOT GO ANYWHERE NEAR THEM. My experience - hired a driver through CTMAV, even rang him two days before to confirm. Got a text an hour before he was due saying he was going to be with us... He didn't turn up. Had to call him - , he told us a story about his van breaking down and that the company would be sending another driver. No one came. Rang CTMAV - just an answering service. We thought we had been scammed. No-one rang back for another 3 HOURS; we were left in a really terrible situation, belongings on the pavement. Eventually, someone called and we had to beg, literally beg, them to find a driver. We had paid upfront! Appalling. 7 hours later, a driver turned up, and demanded another £30 on top of everything else, even though we had paid for two and it was well within that. Other reviews have said the same, so presume this is a common tactic. The worst, absolutely diabolical customer service I have ever come across; words cannot describe how awful this experience was. We've since had no acknowledgement of how bad this was, no refund and certainly no apology from CTMAV. I say again, because I sincerely do not want anyone else to go through what we went through - DO NOT USE THIS COMPANY. Do not trust them, they could do to you what they did to me.”

Helpful Report

Posted 2 years ago

“This company is a complete sham. Do not use them!! I booked a man and van with decent ratings. I then got an email saying my driver had been switched for one with poor ratings. There was nothing I could do about this. To cut a long story short, the driver didn’t turn up and was uncontactable on our moving day. Since then, I’ve called the helpline multiple times , told someone will call me back and they never do. They have stolen my money and it’s now impossible to get a refund. Appalling company. AVOID!!”

Helpful Report

Posted 2 years ago

“I am appalled with the service I received with Compare the Man and Van. I had my driver changed 5 times which was within a few days of my moving date which is extremely unprofessional. On the day of the move, I got a call from the driver at 8:30am (my booking was at 11am) saying he could no longer come at 11am and was coming at 12noon. I asked why and he said the customer who booked before me was running late, therefore needs more time. I stated that I booked 11am in advance, payed for that time and am now being told my booking has changed because someone else was running late. I refused to move my booking to 12noon because I booked for 4 hours so I could be done for my 3pm appointment. After some time, the driver said he will talk to his boss and get back to me. During this time, I contacted Compare the Man and Van, explaining what had happened, and was told they would arrange another driver. Around 15mins later, I received an email saying I had another driver from the company Lorin's Logistics. Lorin then called me asking what I needed removing, I said some boxes and one sofa (on the original booking I said boxes and possibly 2 sofas). He asked how many boxes and I said I was not sure as it's a house move but possibly around 50 but I can't be sure. Once the driver and 2nd helper arrived (I booked a driver and another person to help move things), my mother showed the driver the boxes and sofa in the garage. The driver was immediately very rude and said he would not do the move as there are too many boxes and he doesn't get paid enough for this. He claimed he was told 40 boxes would need moving, when I never specified that number. My mother tried to reason with him and said we really need to move things so agreed to have only 40 boxes moved, but he still refused. He walked out and headed back to the van. He told the helper they were going to leave which is when I questioned why and they answered saying there was too much to do, they have another job far away after our booking, the distance between the pick up and drop off location was too long (even though it is specified in my booking how far the distance is, and both locations are less than a 20min drive) and their boss had also apparently said this was too much for them to do. They then went off and started talking in another language we couldn't understand. While my mother tried to reason with them, I gave Loren (their boss) a call and explained what had happened. He was extremely dismissive, hostile and rude. He shouted that he would not let his men move our things, again accused me of lying saying I said 40 boxes when I didn't, which then lead me to end the call because there was clearly no reasoning with him. I then called Compare the Man and Van and explained exactly what had happened. The lady I spoke to said someone would give me a call as soon as they can but this was not good for me because I was ready for the move and needed my things moved before 3pm. I said I made a booking for 4 hours so I could be at my new place for my appointment and all of my things are packed and ready to go. The lady apologied for what happened but said she cannot help any further. When I told her I would need a van for the same day, she said she can't guarantee that. I therefore said I would need to book a van with another company for the day so asked whether I could get a refund and she said she could not confirm that either. After the call I had to book with another company which cost me double the amount I paid for Compare the Man and Van due to the short notice, and also came later than I wanted so I missed my appointment. Following from that, my mother and I have made several calls asking for an update and each time we called we are told the same thing - the company are working on the complaint and will contact us when they hear more. It has been over a week since the incident and I haven't received a single phonecall or email back I am extremely unhappy with the service I have received. When I made sure to book in advance of my moving date, specified everything I needed including the hours I would need the van for and the distance, I was accused of lying about the amount of boxes I needed, refused another van to pick up my things and have not had a single person reassure me that something is actually being done about this, that I will receive my refund or compensation after chasing frequently or even an apology. If you need to book a van for a move, please avoid booking with this company. You will risk being treated poorly by their employees and receive no help should something go wrong.”

Helpful Report

Posted 2 years ago

“Compare Man and Van have proven to be a very interesting company. Like many others on this website, I had a negative experience where they changed removal company on me last minute which resulted in me being having to pay extra for a service that was below par (items were broken and I got complaints from other residents). What was worse that in trying to raise a complaint, I was ignored and told someone would call me back which they never did despite raising the matter 6 times. Instead they hire a answering service who say they will pass on messages but won't reveal who they are, who is getting the messages and do not even seem to have a log of previous conversations which seems very suspicious. It seems like Compare the Man and Van are happy to take money but not happy to be contacted in any way”

Helpful Report

Posted 3 years ago

“Booked online, driver never showed, ran drivers number continuously, with no answer. Contacted customer service online (As phone number on there website it just automatic and advises you to do it online. waited 2.5hrs no reply from company or driver. Still waiting for a refund. Customer service shocking. Do not use”

Helpful Report

Posted 3 years ago

“Scam company, driver never arrived, customer service is a joke run by bots that won’t get anything sorted. Lost £50 in the process that I won’t likely get returned at this pace. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“I had to move yesterday but this company cancelled twice on the moving day!!! No refund no contact, they don’t answer the phone or email!!!”

Helpful Report

Posted 3 years ago

compare the man and van is rated 1.6 based on 69 reviews