Avoid this company. It was a stressful experience and I had to spend a lot of time and enery justy trying to get a refund. Fortunately I paid with Paypal so got a refund via a Paypal complaint. I was cautious enough to seek a direct confirmation from the driver I booked a week before moving. He said he couldn't do it and cancelled the job! The company allocated another driver to me which I was unhappy with so I requested a refund. All emails ignored; calls to the helpline had no effect. They took my payment and hoped I would just go away. I opened a case with Paypal which went in my favour. Otherwise the company would have just held on to the funds and probably never issued a refund.