Compare The Man and Van are con artists and professional scammers, and have been given one star because I'm unable to select 0. Please bear in mind they have an answering service only. Their messages are apparently passed on, but you never get a call back. I to date have called 11 times over the passed month with my enquiry flagged as high priority, and still have not received a call back when they hold my deposit for an uncompleted job. On 28th May 2021 I booked a large van to arrive at 9.00am on Sunday 27th June to move the contents of our 1 bedroom flat to a new property. I booked well in advance and early as we were moving out as other tenants were moving in that day. To save time and help our driver we moved 30 large boxes down the stairs of our one bedroom first floor flat so the driver would just have to load. However, at 8.40am I received a phone call from the answering service 'AnswerConnectUK' on behalf of Compare The Man Van informing me that the night before my driver 'Jacek Zabroki's ' van had broken down and he would not be arriving in 20 minutes as expected, despite me getting a text an hour before saying the driver was on his way. I was told that they would find another van and driver to help us move later that day and I would get a call back or email confirmation to confirm this in an hour or so. I waited until midday and got nothing from Compare the Man and Van. Until this day no one was sent and they still have my deposit money. I had to find another van and driver on a Sunday at short notice and was charged double the fee. Needless to say moving is already stressful, but being told 20 minutes before your driver is supposed to arrive that he won't be, is frankly unacceptable. But what is absolutely diabolical is that I've complained under my booking reference and emailed Compare the man and Van and I have had NO REPLY. I have called their answering service 11 times, had to repeat the story 11 times, to call centre staff as well as supervisors and nothing gets done. They flag your message as high priority, but no one calls you back. On one occasion I managed to get a telephone number for Compare the Man and Van customer service from a supervisor who felt sorry for me, or was tired of me calling, and would you believe, the number '0203 621 9481' is not in service! Complete scammers and con artists. The answering service just repeatedly say they are an answering service and they have no direct details for Compare the Man and Van. My next steps if I am not contacted by next week, which will make it one month since the failed booking are the Met Police Action Fraud, Citizen's Advice, Trading Standards and Small Claims Court where they will pay my legal fees, as well as fees for pain and distress caused. If you don't want the hassle, don't EVER book with Compare The Man and Van, the positive reviews are either lies or people who were lucky enough not to have their bookings cancelled on the day.