One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,523 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have preferred to speak to someone rather than txt as CHAT is not suitable for everyone. The insurance was sorted in a reasonable time.”

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Posted 4 months ago

“Thank you”

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Posted 4 months ago

“Renewal a bit high, but came to within 30 pounds of price comparison websites so happy to stay.”

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Posted 4 months ago

“Renewal was quick and satisfactory. LE6 (Lee Ann) was efficient and helpful.Good service.”

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Posted 4 months ago

“Girl on call was very helpfull,”

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Posted 4 months ago

“I hate that one can't send email or call as u don't offer that facility very frustrating for me and elderly people no human touch”

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Posted 4 months ago

“i hate these live chat sites much prefer to speak to somone in person especially when there is an issue which needs sorting and would be able to sort it out a lot quicker and less stress - JW5 was helpfull even when i kept telling him i did not like these sites”

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Posted 4 months ago

“Well done to ET3 she and she only saved you from losing a valued customer from switching to admiral insurance very good agent very polite and accessible NOT AROBOT”

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Posted 4 months ago

“Fantastic customer service from LD7 today. Dealt with my query quickly and efficiently. Five stars 🌟”

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Posted 4 months ago

“Thank you for your help today Lauren LD7. Excellent customer service. I read information you sent me incorrectly and you patiently corrected me. Good work.”

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Posted 4 months ago

“straight forward even i could do this insurance on a laptop reasonably priced”

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Posted 5 months ago

“Good customer service Rip off cancellation fees, Buyers beware if you cancel your policy”

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Posted 5 months ago

“The agent was very helpful but I do think it’s expensive to change your address.”

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Posted 5 months ago

“The live chat agent - EK4 - was very helpful and the query got sorted. However, £46 to close an account from a bereavement :(”

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Posted 5 months ago

“Very helpful chat but it’s expensive to change your address”

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Posted 5 months ago

“KTI, Spoke a bit too fast for older people to follow. Plus a lot of background noise from other people”

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Posted 5 months ago

“I find it hard that there is no email address of phone number to contact you on.”

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Posted 5 months ago

“Vienna (VH3) was absolutely fantastic not only was she patient, totally understanding & thoroughly knowledgeable she explained everything to me and answered all of my questions without any hesitation. I was getting a quote for changing the car on the current platinum policy to another car whilst providing an alternative registration which was quite complicated as the current vehicle was still to be insured until the purchase date of the new vehicle. VH3 made the whole process straight forward and easy to understand. Well done Vienna your an absolute professional and credit to One call insurance.”

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Posted 5 months ago

“Would never have insured with you as all I wanted was to speak to someone as a woman of a certain age not tech savvy”

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Posted 5 months ago

“I wanted to take out this insurance but the chat stopped”

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Posted 5 months ago

One Call Insurance is rated 4.6 based on 380,523 reviews