One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 421,353 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 421,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Second year with this One call and can't fault them. I got a good price for the renewal and took out the three year deal. I dealt with William (WG1) who was very helpful and would recommend him & One call.”

Helpful Report

Posted 1 month ago

“Efficient , helpful”

Helpful Report

Posted 1 month ago

“I went on the live chat to see if I could get a better renewal price. The customer service advisor Megan - ML2 was super efficient and very quick and helpful in getting me sorted with a competitive and very reasonable quote. No hassle and all done and dusted in less that 5 minutes.”

Helpful Report

Posted 1 month ago

“I am very pleased with my quote from TS3, He was very polite and helpful, he answered my questions and put my mind at rest. Excellent service thank you.”

Helpful Report

Posted 1 month ago

“Ks8 was very helpful today and a pleasure to chat with. Explained all the details of my car Renewal very well and made it all very clear 😀 👍”

Helpful Report

Posted 1 month ago

“Was contacted today by a very helpful young lady to review changes I made to my car insurance policy last week . After looking at my breakdown cover I was able to upgrade to a policy more suited to my needs. Good to speak to someone who spoke English and was very helpful and patient . She asked me to quote her reference number MS9. Very happy with her service”

Helpful Report

Posted 1 month ago

“jf3 very happy with the service. Appreciated, the agent was very helpful”

Helpful Report

Posted 1 month ago

“Very Helpful AR5”

Helpful Report

Posted 1 month ago

“Brilliant customer service from KT7 Much appreciated thank you very much.”

Helpful Report

Posted 1 month ago

“Fs2 was really helpful when I called up today”

Helpful Report

Posted 1 month ago

“I’ve just finished chatting with LG3 on the car insurance app, and she was absolutely brilliant. She was friendly, patient, and explained everything in a clear and simple way, which made the whole process so easy and stress-free. It’s always nice to deal with someone who genuinely wants to help. A real credit to the team—thank you LG3.”

Helpful Report

Posted 1 month ago

“I spoke to EL3 who was extremely personable knowledgeable and helpful. Thank you for your professionalism and kindness EL3. Your company and colleagues should be very proud to work alongside you.”

Helpful Report

Posted 1 month ago

“Spoke on live chat with Lucy (LB5) today. Very helpful and informative. Answered my questions promptly and explained information clearly. Very easy transaction, a pleasant chat experience. Thank you!”

Helpful Report

Posted 1 month ago

“Eg4 very good service”

Helpful Report

Posted 1 month ago

“Elizabeth was so kind and helpful, EW2”

Helpful Report

Posted 1 month ago

“I advised the tracking device was causing problems as per the car dealership advice. Your agent advised the only option was for me to cancel my policy and take out a new policy which wasn't pay as you drive. I requested a price for the new policy and how much to swap over. The agent closed the chat with no price for the new policy and a non understandable cancellation fee of old policy. I also gave my email address so I could receive a copy of the chat but have received nothing”

Helpful Report

Posted 1 month ago

“In the plus side ps1 dealt with my enquiry very effectively. On the minus side there was a very long wait time before my ‘chat’ started”

Helpful Report

Posted 1 month ago

“The speed of responding was very quick and the operator Oliver was excellent in doing his job”

Helpful Report

Posted 1 month ago

“ML2 was extremely helpful and courteous when helping us with a change over of policies when we experienced a bereavement in our family - sometimes when dealing with online chats, it can be as frustrating as dealing with grief itself, but not with Megan, if only all online chats could be like this!”

Helpful Report

Posted 1 month ago

“SS9 - Live chat, spoke to SS9 within minutes of logging on. My query was understood by SS9 and dealt with swiftly. Thank you. good customer service.”

Helpful Report

Posted 1 month ago

One Call Insurance is rated 4.6 based on 421,353 reviews