Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,150 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, I would have gone for "Very Good", however I didn't get a delivery date or tracking information. This would help to ensure we can be at home when the delivery is being made. I haven't installed the Cooker Hood as yet so I couldn't comment on the product itself.”

Helpful Report

Posted 10 years ago

“Excellent service, the only thing I would have liked is to know if delivery would be a.m. or p.m. on stated day.”

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Posted 10 years ago

“Product very good and remarkable value...(time will tell). Ordered by phone and the two staff I spoke to were very helpful and phoned back when they said they would. But delivery was not made and was 3 days late due to the fact that my street name had been left out of the delivery address. So all their good positive work was marred by a simple human error. I'm giving 4 stars because they tried hard.”

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Posted 10 years ago

“I did a price check and the fridge freezer I chose was the best price all the over were very expensive. The product was delivered very fast the delivery man was very friendly and helpful. I would buy from them again.”

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Posted 10 years ago

“good service . thanks Inder”

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Posted 10 years ago

“Easy to use website, cheaper than anywhere else, great service. A couple of minorpoints......... We were given a delivery date and my range was delivered on that day, however the date was 5 days after order and that is a little misleading when first browsing on the website there are 'next day delivery' available on the page and I did not get an option for that. The poor delivery driver was on his own and had to get my range cooker out of his van, he did this with alot of effort but I felt awkward and was pretty worried that he would drop it! This is not a reflection on the driver - he was great, very polite and worked really hard, I just thought it was against Health and Safety policies to ask one person to to maneuver an object that weighs 102kg with only a pallet truck.”

Helpful Report

Posted 10 years ago

“Nice product for a very good price. Much better value than anywhere else I could find the same item. Only real issue was the delivery. I know it is an "all day" delivery - no option to choose a time slot, but I was amazed that no-one even told me which day they would deliver - it just turned up, with no text or phone call to warn me. Could do a lot better.”

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Posted 10 years ago

“One of the few websites with a next day delivery option available. Most sites make you wait for a week for delivery.”

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Posted 10 years ago

“Item arrived”

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Posted 10 years ago

“Very good and Quick service, I would prefer going through rightbuy for my future purchases.”

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Posted 10 years ago

“Useful email advice 'when back in stock' service. Helpful phone support. Somewhat confusing as I get emails from the USA site that then transfers me to the UK end. Better if I was linked/registered just to the UK site Not received order yet but very good mobile text advice regarding delivery date info and a chance to change that.”

Helpful Report

Posted 10 years ago

“Easy to use web site, very good communication from company regarding delivery, although delivery was late due to van breakdown, driver kept me informed all the time. Driver was very helpful and obliging, cooker well packed and delivery driver had a good look around it to ensure no damage. Although the cooker has not been installed yet, we have unpacked it and it is just what we expected. would have no hesitation in recommending company.”

Helpful Report

Posted 10 years ago

“Once order was acknowledge no further correspondence received - dispatch/delivery updates would be helpful Cheers”

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Posted 10 years ago

“Very short delivery date notice given - 1 day.”

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Posted 10 years ago

“please with the oven, BUT do find it is fiddly to start. If one doesn't hold the knob long enough, it does light up, then goes out again. Also it is a lot hotter on the low heat.”

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Posted 11 years ago

“Good service quick delivery, although delivery driver did not call in advance to arrange delivery time, luckily we were in when he arrived.”

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Posted 11 years ago

“Very good costumer service and very compatitve price.”

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Posted 11 years ago

“Not the quickest to deliver but all else was good.”

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Posted 11 years ago

“A great and quick service”

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Posted 11 years ago

“We are pleased with our new hob and the service we received on phone whilst ordering. Our only concern was the condition of packaging when delivered, the box was damaged considerably but fortunately our hob was intact.”

Helpful Report

Posted 11 years ago

Cookology is rated 4.8 based on 6,150 reviews