Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,150 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good services. Quick delivery. Can not rate purchased Hood extractor, It is not been fitted yet.”

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Posted 10 years ago

“Good value does all i want it to do.fast delivery.”

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Posted 10 years ago

“first time customer will use again,good prices and service”

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Posted 10 years ago

“Quality of goods excellent. Value great. Delivery wonderfully quick... but, at some point there'd been an error and they delivered to the wrong flat. Luckily it was a neighbour who's a friend, so no harm done.”

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Posted 10 years ago

“Good straight forward service. No complaints”

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Posted 10 years ago

“Good straight forward service. No complaints”

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Posted 10 years ago

“The sale and delivery process were first class.When I unpacked the machine I found the trim at the base to be broken. I emailed, sent a photograph and emailed a chase up,but still no response . Great service, let down by apathy and non communication ,I simply need to know when the part will be sent! John McGowan”

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Posted 10 years ago

“Great item but installation manual shocking Bad translation and no proper details Print so small on how to install as to be virtually useless Great firm and price though”

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Posted 10 years ago

“No surprises, quick order processing and a great product”

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Posted 10 years ago

“Easy to use the site. Delivered as requested, although not all goods came in the first delivery. But, this error was notified by the driver. I was pleased that the driver reported his error. I would buy my goods again from the company.”

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Posted 10 years ago

“Delivery date supplied with order would have been nice”

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Posted 10 years ago

“I bought a range cooker and extractor - I couldn't find them any cheaper than these guys, and delivery was only a couple of days. The extractor failed after a week though . They put me in touch with the repair centre which I wasn't overjoyed about as I expected a new unit.”

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Posted 10 years ago

“Everything was fine, the only problem is that the model I ordered was substituted for a slightly different one. No problem for me as the new one was basically the same.”

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Posted 10 years ago

“Fast delivery & when I had to return the item I received a full refund. The only thing I would say is that they don't help arrange a return. You have to find a postal source & pay yourself. Would be better if they arranged to collect items back from you, even if there was a charge if customers decision to return due to changing their mind.”

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Posted 10 years ago

“great delivery service kept informed by text message”

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Posted 10 years ago

“I would have given Excellent but when the Fisher and Paykel technician fitted the dishwasher there was a dent on the front panel hence the storage and manhandling is far from perfect. I was offered a discount on my next Fisher and Paykel purchase but this felt more like a slap in the face as one is not buying Fisher and Paykel products on a regular basis. Nonetheless, although it sticks in my throat a little, this is a great Company to buy from !”

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Posted 10 years ago

“Item as described. Good price. Very pleased.”

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Posted 10 years ago

“Good customer service, good reasonable priced products. Only problem we had was the stainless steel splashback was slightly damaged in the corner when it arrived although we did not notice till a week or so later when we cam to fit it.”

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Posted 10 years ago

“Good communication and delivery”

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Posted 10 years ago

“Polite and prompt response service to my Emails. Prompt processing of order and super fast delivery for such a big appliance. The only reason why I have not rated my experience as very good is because I wasn't made aware during the ordering process that I would've needed To arrange assistance for the delivery person with getting the large appliance into my home.”

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Posted 10 years ago

Cookology is rated 4.8 based on 6,150 reviews