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Coopers Of Stortford Reviews

2.0 Rating 461 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi ordered F778 and F546 a couple of weeks ago paid on Visa Debit not heard anything about my order keep trying to phone customer services but no one seems to answer . have used you before lots of times bur very disappointed this time”

Posted 4 years ago

“I ordered 4 half barrel planters on 12th July for my mum's birthday on 20th on a 5 day tracked delivery which should have been no problem but as with many reviews coopers have told me after 3 phone calls to customer service that it was not dispatched until today 6 days after they took my money and I won't receive the order till next week customer services are rude and very unhelpful all in all if you want to get what you pay for on time stay away from these people as they will fob you off and you won't get anything when you need it you have been warned”

Posted 4 years ago

“Soup maker model number 10451 In the first instance this product was fantastic within 3 weeks of purchase the element stopped working then it stopped completely. Having read reviews apparently this is a regular fault with this machine. Do NOT waste your money on this product,”

Posted 4 years ago

“I believe this company does not test appliances when buying them in, I have purchased 2 electric items a rotary scrubbing brush and a rotary brush for cleaning my block paving driveway. Both item are absolutely useless, they are so under powered that they are not fit for purpose. Then there is garden ornament with solar power, months after purchase we find the item has ingress-ed water so shorting the system out and making it beyond repair.”

Posted 4 years ago

“Why doesn't my previous scathing review of this company show up here????? Ordered item on 2nd June - it is now 18th. After many phone calls and 2 emails (one not replied to) I am this morning told that the item has been "lost somewhere" and they will expedite another one for overnight delivery.”

Posted 4 years ago

“Ordered one item on 2nd June - it is now 18th! Have checked by email (twice, one not even replied to) and phone (4 times). Today I was told it had been despatched on 14th - day 9 of their "10 day delivery period" - and given a tracking number which I queried with the carrier (YODEL) only to find that they had no record of it!!!!! Back on the phone and, after a short delay, was told that "it has been lost somewhere in transit I'll get another sent out for overnight delivery". Somebody somewhere is telling porkies! But what an absolute shambles, 12 working days since the order was placed. Wish I had visited this website before ordering, I'm another who will not be using this company ever again.”

Posted 4 years ago

“Ordered 2 items on 5 June, still no sight of them. Rang the call centre (7pence a minute) to be told that one item was holding up the delivery. Apparently the item is in the warehouse but hasn't been put on the shelf so can't be dispatched. As the 10 working days isn't up til next week I'm told it should be delivered then. Poor service- first and last order from coopers of stortford.”

Posted 4 years ago

“waiting 3 weeks for a refund for goods collected from my home address by Hermes”

Posted 4 years ago

“Had a terrible experience with this company after ordering a grill from them. I wrote a bad review on their website 3 weeks ago and it still has not appeared on their website. I wonder why.”

Posted 5 years ago

“As coopers are a UK based company why do they take so long to process an order and why does it take u to 10 working days to be delivered, I've had faster deliveries from orders I placed abroad!! Not only that, but why do orders I have received still show as 'being processed'? I am hesitant about ordering from this company again if they can't improve their service, and update my account!!”

Posted 5 years ago

“As a previous customer I needed some info about one of my purchases, but couldn’t find an email address, not prepared to phone at 7p/minute and be left hanging on. I will be cancelling their brochures and any other contact, they need to get into 21st century as far as communications go..”

Posted 5 years ago

“I wish I had read these reviews before ordering. Returned an item which was received at the depot on the 03/05/19.Still waiting confirmation of this.E.mails .Phonecalls. Nothing. At least I have proof of return.”

Posted 5 years ago

“Only half of order arrived. And it was cheap nasty and did not work. Unable to contact them and it is a premium rate phone number - probably how they make all their money. Emails not replied to and returns method is a joke - you will only end up parting with more money which you are very unlikely to get back. AVOID”

Posted 5 years ago

“Order placed 20th April 19.it is now 7 May 19,according to the Web it is STILL being processed. Had an email response, advising me due to moving premises, and high demand it will take a little longer.”

Posted 5 years ago

“Item not delivered, tried emailing and no response. Avoid at all costs.”

Posted 5 years ago

“Placed order over a week ago. Confirmation email states all items in stock. Money was taken from my bank account at time of order. No further communication received from them. Tried calling them today on premium number but didn’t get past no 7 in the queue! Sent email but received automated response saying they received my email but that they are experiencing an unusual high number of emails and phone calls. Not happy at all with this company and will not be purchasing from them again.”

Posted 5 years ago

“Have waited two weeks for an order. They did not answer my email. Got cut off speaking to customer services. When I finally got through, they hadn't even dispached it yet. I will never use them again.”

Posted 5 years ago

“Waited3 days for parcels.each time tracking said they attemped but they never even came .cant get in contact with you or them but youve still charged me for delivery and the item i never recieved.”

Posted 5 years ago

“Oggie I purchased a rotovator some three years ago and it has had very little use, maybe four or five occasions. Last week I came to use it and the cord on the recoil starter snapped. I contacted Customer Service and was advised that Coopers do not carry spares. In other words, the product is not supported! I purchased a replacement cord from Screwfix and attempted a repair. This is a dangerous activity as the recoil spring flies through the air and can cause serious injury. I have in the past week repaired this recoil unit some 20 times with the attendant hassle of re-winding the spring. (Another dangerous activity). Each time it is repaired, it fails again with different failure modes. As a Chartered Engineer, I am forced to conclude that it is significantly under-engineered. I have scoured the internet for a similar starter with very limited success, the only possible contender being from South America! I have now ordered a different rotovator unit from Screwfix who support all of their products. The Coopers unit has been abandoned as a bad joke. In future, buyers beware!”

Posted 5 years ago

“Ordered two items online. Acknowledged, one out of stock for five week wait. Tried to cancel, have sent three e mails because they never answer the phone. Now they sent a reply saying my order has been despatched. Read it, it hasn't ( I think!!!). This company have appalling customer service. Avoid, avoid, avoid.”

Posted 5 years ago

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Coopers Of Stortford is rated 2.0 based on 461 reviews