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Coopers Of Stortford Reviews

2.0 Rating 460 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 460 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent in an order by post on the 13/3/2020 with a cheque for two items... So, on the 26/3/2020 - as I had not heard from your company or received the goods... I phoned Coopers twice and was told by two different people that my order and cheque was not in their system ?? They also said there was nothing they could do to help me ? and the second woman rudely told me I should have ordered by email ? Please could you instruct your staff to be more helpful with your customers and not treat us so rudely! also, why have hard copy order forms, if Coopers cannot process them or in my case loose them !? I hope my bad experience has helped you understand how some of your customers are treated on the phone when they phone in with a query... With my kind regards Jane Henry”

Posted 4 years ago

“I bought a pair of shoes from coopers of Stortford and I thought they were poor quality and overpriced so I returned them for a refund. Royal mail delivered the shoes to coopers on the 12th. It is now the 30th and I have not received a refund. I have tried phoning them but they have an 0844 number ( costs 7p a minute ) and every time I try to phone them I am told that I am 8th in the queue.”

Posted 4 years ago

“I have not dealt with this company before and I will not deal with them again. On 12th March 2020 I ordered and paid for a broom. The product was listed as in stock and delivery charged at £4.99 . The order acknowledgement said the product would normally be delivered within 5 days and a further notification would be sent to allow tracking. Today 6days from placing the paid for order,no notification of dispatch being recieved I telephoned customer service. After waiting some considerable time in a queue I was told that my order has not yet been dispatched . Obviously this outfit doesn't need to provide service”

Posted 4 years ago

“Ordered three items with the 20% discount, order came to £57.75, taken from my bank £68.35, only one item was discounted, when I phoned Coopers, not very helpful their customer services. I emailed the 17th February and no answer from them. I have been a good customer but will not be buying anything else from them”

Posted 4 years ago

“Bought some buy-one,get-one-free Halogen room heaters. Within 3 weeks all 6 halogen elements had blown. Knowing that these elements do not last forever (but a damn sight longer than 3 weeks), I'd also bought some spares. And they turned out to be for a different heater. You're better off going to Dunelm and getting a fan heater for £10-£15. I wrote a review in a similar vein to this for Coopers, and, funnily enough, it's not been published.”

Posted 4 years ago

“No refund received after 3 months, despite promises My parents had been loyal customers of Coopers for many years. They liked to buy from the catalogue, especially as they were less able to get into town, and not confident ordering from Amazon. They ordered a walker from Coopers, but by the time they received it my father was too ill to use it. Coopers agreed to collect it and provide a refund. My father died shortly after. 3 months later, several expense phone calls, and many emails later, they are now refusing to refund my widowed mother the £79.99 that without my Dad’s pension, she cannot afford to be without. Do not buy anything from this company unless you are sure you need it, and will live to enjoy it.”

Posted 4 years ago

“I have asked 9 TIMES to beremoved from mailing LISTS! Still getting catalogue ENOUGH - STOP - DESIST !! AS SOON AS PEOPLE ASK YOU TO DO SO A VERY ANGRY EX CUSTOMER .”

Posted 4 years ago

“Unbelievable poor Customer service..received goods in a very dirty condition..returned..several emails..still ongoing..eventually sent £10.00 short on what I spent..another email asking how many goods I returned,..everything was in one parcel..another email stating I have to wait another 3 days for reply..this has been going on forever..will never buy from them again”

Posted 4 years ago

“Bought a stainless steel teapot 6 yrs ago, a long time yes but it never left its packaging and just stood in the cupboard, never used, threw our old one out today and made our first cup of tea, to refill i went to lift the lid off and it could not have been hotter, it could not be touched, rang them and they had a record of the purchase but it was too long in time to get the money back, told them i did,nt want any money just wanted to explain my problem, they said of all the teapots sold never heard of this problem which amazes me as they must all be made the same, they just were not interested, afraid i will never purchase any item in the future, they were not even curious,”

Posted 4 years ago

“My complaint is receiving a £10 money off voucher and finding most items £29,99 which means there is no benefit as. I struggle to find anything else I need But in any case I would not order from Coopers on principle as I feel it is a 'con, Brenda Williams”

Posted 4 years ago

“I now find it impossible to deal with this company any longer.They used to be good.Now the right hand doesn't know what the left hand is doing. Sorry but I won't be ordering from you again”

Posted 4 years ago

“Customer service in this company is abysmal. Ages to get through to be told "wrong department", someone will call back. A week later and after chasing I was told they were very busy and working hard. No advice or assistance offered to address problem of piece of equipment that was not working. This is not a company to buy from if there are alternative sources - which there are.”

Posted 4 years ago

“not uneasy company to deal with, premium phone lines and poor customer service and on top of that they charged me to return an incorrect item !!!!! Don't bother, plenty of alternative suppliers out there that are customer friendly”

Posted 4 years ago

“They don't deserve any stars. Customer Service is absolutely awful / poor. They abuse customer information - told 3 years ago to remove my personal details & they are still abusing my details & still not convinced they have resolved as in last couple of days they are still using my email for a different customer !!! They do not respond quickly to complaints - should be quicker than 3 YEARS !. They cannot even get their facts right. Have passed complaint on to the Information Commissioner as the company cannot be trusted with personal information. They clearly have not adequate safeguards in place to protect customers. They routinely blame customer or supplier for problems & take absolutely no responsibility for their actions. AVOID THIS COMPANY.”

Posted 4 years ago

“We bought 2 rechargeable lights and after a while they no longer take a charge and so they are effectively useless. Contacted Cooper's and they didn't want to know at al. They just said that they're out of guarantee and so too bad. Dismal !”

Posted 4 years ago

“Seven items ordered. Three items delivered but the paperwork showed four - I did phone but that was a total waste of time and almost a month later, no response from customer services other than an automatic email promising a response within a maximum of three days. I am about to threaten to sue them to get my money back.”

Posted 4 years ago

“Disgusting company would not recommend using them!!! they cancelled all my orders and called it fraud didn't even bother to tell me I had to continusly ring them to try get my money back!!! If I could give them 0 stars i would!!”

Posted 4 years ago

“absolute amateurs , i ordered a canopy /porch and when it came it had a faulty component . i phoned them ( premium rate call £3.79 ) and the indifferent agent said they would send out a complete canopy as they could not supply the faulty part . when it arrived i emailed them about returning the faulty item , they said they would collect it but could not give a time so i had to wait in all day . i will never use them again and would not recommend them to anyone .”

Posted 4 years ago

“Do not order by telephone since waiting time and ordering cost me over £11 for items that only cost £20 which I believe were overpriced. Had to call them repeatedly since they kept cancelling the validity of the discount voucher. Reluctant to use them again for anything.”

Posted 4 years ago

“WARNING: Do not buy garden equipment from this company. I bought a lawn raker and now that the the tines are broken they do not sell spare parts and have no idea where to get them as they bought the lawn raker overseas. What a waste of my money. If I bought Qualcast etc. I would be able to find the spares. I will never anything from Coopers of Stortford again.”

Posted 4 years ago

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Coopers Of Stortford is rated 2.0 based on 460 reviews