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Coopers Of Stortford Reviews

2.0 Rating 460 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 460 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two orders I placed in April have not arrived. I tried many times to contact you by phone but wait far too long. I left query on line and eventually received 2 letters on 28th May although dated 22nd. I have not been able to contact you as lines too busy. Very sad as the 10 days given for contact will now expiry. My problem could have been easily solved if you had contacted me by phone or email. Maureen REDMOND”

Posted 3 years ago

“Do not order things from this company. You will only be disappointed when things turn ugly with your order and them. They are a let down. Watch out for yourselves here!”

Posted 3 years ago

“I sent this company an email on the 20th May 2020 asking them if they had received a returned delivery? I had originally thought that the item would come to me in one piece, as a whole. As I am disabled with arthritis in my hands I couldn’t put it together on arrival. I have had no reassurance as to what has happened on me making sure they received this item in return. I am disappointed with their lack of attention to this and any refund which I have not seen as yet? As a result I could not consider ordering from them again. Also I could not recommend them to anyone else either. It’s not the best to feel out of pocket and one would not want that for someone else.”

Posted 3 years ago

“No return of emails cut off from phone calls faulty Chinese product don’t deal with this company I don’t know how they keep on trading”

Posted 3 years ago

“Most of coopers staff need training how to deal with customers been waiting for parcel over 4weeks promises to sort out going to phone me back never do numerous premium rates phone calls to them waste of time never use this company again zero rating is to much as far as I am concerned”

Posted 3 years ago

“I received 2 items without problems. A third item ordered has not turned up. An email to customer services on May 6 produced an automatic reply that they would answer me in a maximum of 7 days. 2 weeks later still nothing. I was asked to review my original purchases and when I clicked the review tab it took me to a page that said "INVALID CHARACTERS"”

Posted 3 years ago

“Over a month and still waiting for delivery. Tried ringing, 17th in queue. Hung on (at 7p per minute) reached 2nd in queue, then told to leave a message but informed mail box full and cut off!! Emailed but still waiting for a reply. Have been satisfied in past but won't be ordering again. Even allowing for current circumstances this is beyond poor.bazalung”

Posted 4 years ago

“Useless ordered 11 days ago. Confirmed by telephone it was in stock at the time. Still not dispatched. Terrible company. Do not use them.”

Posted 4 years ago

“Ordered a helicopter outdoor chair for over a hundred quid. Order number WEB10184040. The item was in stock. I phone a week later to be told the item is in stock but in a bulky items warehouse. Another week gone by. No email. Not dispatched. Summer will be over by the time the chair arrives. Absolute time wasters. If you can’t keep up with demand you should wind the business down. Shocking service. I just want my money back and buy one from the local range. Do not use this company.”

Posted 4 years ago

“Ordered some lawn edging over 3 weeks ago . 2 calls and still no edging or refund !!! Absolutely a joke - cowboys I’m afraid buyers beware!!”

Posted 4 years ago

“Ordered two items and received one on Saturday with note saying other item would be delivered when in stock. This means I would be paying a total of 9.98 postage which is totally unacceptable. The item I received is rubbish anyway and I will be returning it. Tried to email at the email address given to cancel second order and guess what it came back rejected. Not happy”

Posted 4 years ago

“Received advice of delivery double patio cleaner as ordered. Want to return another part of the order, cannot get through to them on telephone 67th in queue! 39th at 9.00 am as they open, how does that happen? Not a good company to order from, As reviewed before and was promised call from Customer Services, not received as yet.”

Posted 4 years ago

“I have used Coopers many times in the past and have received good service, but lately this seems to have changed considerably. I ordered two items on two separate dates neither of which arrived. I contacted them via their messenger service, twice, as my orders were still showing " being processed". originally they said that they would get back to me, but they did not. After a second message to them, they did reply saying that the first item, which wasn't cheap, had been delivered. I told them that it had most certainly not been delivered and asked for my money back for both items. As I did not hear from them again, I raised two complaints with Paypal as I had paid through them. Paypal were very good and I now have my money back for both items. Sadly, I shall not be ordering from Coopers anymore!”

Posted 4 years ago

“DO NOT USE THIS COMPANY!! I placed an order, only to find on completion, and their deducting my money, that they didn't have the items in stock and they would be ordering them in on an endless future delivery date. Money under false pretences. Then trying to get the money back is a joke. Customer service doesn't exist. Phone calls ignored, as are messages. I am today number 62 in their phone queue! Just an absolute rip-off joke of a company. They pretend to sell things they do not have in stock but do not tell you until you have paid. Reporting them to Trading Standards.”

Posted 4 years ago

“My husband occasionally buys items from this company, I can honestly say nothing has been worth the money. My heart sinks when a parcel arrives, the latest: an owl that has solar lighting (put in a battery!), RUBBISH. A window cleaning attachment for the hosepipe, CHEAP AND NASTY. A small rechargeable screwdriver which DOESn’T CHARGE. I now put the catalogue in the bin if I get to the post first, better he doesn’t know it has come!!!!!! I would rather not give them one star”

Posted 4 years ago

“I bought king air fryer worth 50.00 and only used it once and it blew and woukdnt work. Very disappointed. Wont be ordering again. Tried to contact customer service no answer tried to email doesn't exist. Total RIP off!!!”

Posted 4 years ago

“unable to e mail as no email on web . . messaging does not work as no account number appears anywhere only order number - obviously no contact requested to ask simple questions - like why keep sending me emails advertising delivery when it cannot be done.”

Posted 4 years ago

“I bought a pack of 6 C/C solar lights. Only 3 of them work. I'm disappointed.”

Posted 4 years ago

“On 21st March I had trouble in ordering a rocking footstool and a Pelvic Toner asmy card details were taken but maybe (?) did not go through so I telephoned. A lady spoke to me and took my order and, again, card details. She said the toner was not in stock but would arrive when there were some. She rang off without giving me an order number or checking if my card number had originally gone through. i cannot get through on the phone and i had a short email to say the toners were coming but nothing else. I have emailed ever since (and prior to their email) and had no response and no goods. This is simply not good even in these stressful time. I want my goods or somebody to tell me what is going on. This is especially so as I notice that Coopers say they resolve quies in over a week - that time span is more for me.”

Posted 4 years ago

“Bottles of hand cleaner leaked out. Arrived empty. Very let down”

Posted 4 years ago

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Coopers Of Stortford is rated 2.0 based on 460 reviews