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Coopers Of Stortford Reviews

2.0 Rating 459 Reviews

20 %

of reviewers recommend Coopers Of Stortford

Company Reviews

2.0

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coopers Of Stortford Reviews

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

Coopers Of Stortford 1 star review on 30th June 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £60 item was told 5 to 7 working days still waiting 12 days later. After2 phone calls still in warehouse!!.so will never order from 2nd rate firms like this again.They do not deserve custom”

Posted 2 years ago

“Avoid! Firstly website said order hadn't gone through, so ordered again, only to find I had ordered 2 ! Telephoned, but coopers refused to update order, said I was to return the unwanted item for a refund. 2 items arrived, one duly returned, then days later the second developed a fault (absolute pile of s...e, complete rubbish broke on first use !), so returned for a refund So 2 items ordered and delivered and both returned. Expected refunds for both, not forthcoming. Instead another item sent I refused delivery and it went back to coopers. I have recieved a refund for one item, but coopers refuse to refund the 2nd item as they say they replaced it, even though I clearly asked for a refund. To be clear, I paid for 2 items, returned 2 items, coopers sent a 3rd which I refused delivery and went back to coopers and so far have one refund ! I am £65 out of pocket, have NO items and coopers are saying that is it. I am not entitled to any further refund, even though I have nothing but have proof of all returns !! I will never order anything form them again, will never recommend them to anyone, they are unbelievable.”

Posted 2 years ago

“We had a gross pot for delivered !! we wouldnt& hadnt ordered it. Sent to wrong address.Itried calling on 2 different numbers held for 20 mins.Tols I was 3rd in queue !!! JOKE!!At 3:56 we were cut off as they close at 4pm No voice mail . QUALITY not what it used to be& service is non existent!!!”

Posted 2 years ago

“Waiting for delivery of lawn mower. Unable to track as it doesnt recognise my post code. Been lied to on phone, unable to cancel for refund until I refuse delivery! What delivery?? Then will have to wait 14 days for refund after they have received it. If it doesnt arrive at all what then. Hermes received it supposedly on 21st May. Will wait another week then contact trading standards and PayPal for a refund. No customer service at all. dDO NOT ORDER FROM THENM.”

Posted 2 years ago

“Please stay clear of this company it as the worst customer service ever ,they keep you on hold for ages on the phone at your expense , then don't help you with your questions about your problem , again stay clear you will be sorry if you make a order from COOPERS”

Posted 2 years ago

“Parcel was damaged only put in a black rubbish bag should have been four items in parcel only three arrived ,it had been opened and retaped back up”

Coopers Of Stortford 1 star review on 23rd May 2021

Posted 2 years ago

“Buy three and get one free they said , parcel came and gess what only three in a black bag yes that's right a black bag, wouldn't recommend you fall into the same trap as I did , customer service a waist if time”

Posted 2 years ago

“i have tried to look and order from catalogue and just go to other sites, i have been trying to find login details as not happy with the product i have given up and phone calls are stupid money all in all bad wont be getting anything from here again”

Posted 2 years ago

“I have tried to order for about 45 MINUTES and put my card details in and not been able to finish. Given up as a bad job. Not a happy customer”

Posted 2 years ago

“I ordered garden stone effect edging in a light colour but was sent grey which I did not want and I phoned to arrange collection. I was told that Hermes would collect it on Friday, but they did not do so. I phoned again and another collection was arranged, but still they did not collect. I am annoyed that they sent me the wrong colour and it still has not been collected for a refund of my money. This was my first dealing with this company and it will be my last, yet most reviews I read are good.”

Posted 2 years ago

“Awful website. Pay for an order but get an error message saying order not complete and to contact contact customer services, who do not see the order on their system even though the charge has been made on my credit card. They were not bothered about rectifying the situation or finding out why their website failed. Their only comment was "that will drop off the credit card in a few days then wont it". I hope it does!”

Posted 2 years ago

“Customer number 7080892 Please remove my name from your circulation list”

Posted 2 years ago

“I was charged £2-37 for ringing Cooper's regarding my account ,will never buy it recommend them ,poor customer service as well”

Posted 3 years ago

“My Father ordered an exercise bike, which duly arrived was not unpacked as within a week my father contracted pneumonia and passed away. I called Coopers who said they would arrange collection... move forward 1 month, we still have the bike, told that 8 collections (lie no 1) have been organised with Hermes and Yodel.. to then be told today they dont use Yodel (lie no 2) told they would get a supervisor to call me.. (lie no 3) i have called them so many times over the last month and a bit... DO NOT EVER USE THEM please”

Posted 3 years ago

“As per the other reviews, double payment taken, waiting for pending payment to be refunded. So called customer service is awful promised a call back twice but no one does. Steer well clear.”

Posted 3 years ago

“bissel perfect sweep turbo 2years old . now it wont switch off . where do we go from here.”

Posted 3 years ago

“Placed order They took payment No goods received Phoned store will be sent out middle of week Still no goods Phoned store out of stock or might be in stock really not sure call us back in a couple of days I will be calling back to cancel it”

Posted 3 years ago

“Will not give refund for a battery operated salt cellar that broke after 6 weeks. They did offer a replacement but I would need to wait until July which isn't acceptable. Their argument is I needed to return the item within 28 days for a refund! They wont see reason that it is broken having only used it for 6 weeks! Hugely disappointed wont be purchasing anything from them again.”

Posted 3 years ago

“Stay clear of Coopers unless you want a duplicate fraudulent hold on the payment you make!! I ordered goods for £32 which was paid to Coopers immediately by Debit card. Coopers then put another £32 on hold for 7 days for no reason, if this had been 200-300 pounds then this could have caused overdrafts and charges and financial issues. Plus abysmal service when addressing this issue. STAY clear a company stuck in the 80’s!!”

Posted 3 years ago

“They support Hermes myth that you can catch Covid-19 from door bell button ! Even if this were a risk - you do not have to use a bare finger! Other couriers are unconcerned - which Couriers claim!”

Posted 3 years ago

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Coopers Of Stortford is rated 2.0 based on 459 reviews