CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery would like free returns however”

Helpful Report

Posted 10 years ago

“Every time I phone your support line no one answers, yodel isn't the best delivery service, ups are far better.”

Helpful Report

Posted 10 years ago

“Got my hubby lots of Xmas presents from here great prices and very fast delivery... Only problem was one of the tops had a pen mark on it above the pocket so went to return but you can't return to shops which is annoying so going to have to send back which is a hassel plus cost extra money. On a plus customer service good would recommend this shop”

Helpful Report

Posted 10 years ago

“Couldn't get threw on the phone my order took about 8 days but great quality worth the wait”

Helpful Report

Posted 10 years ago

“Some bargains. Not always the best quality. Wrong sizes arrived, holes in garments Often let's you check out then a few days later an email appears saying order cancelled as out of stock. Not great really.”

Helpful Report

Posted 10 years ago

“Hope website can choose delivery service by customer in the future. Not assigned by Cruisefashion.”

Helpful Report

Posted 10 years ago

“I purchased a jacket from Cruise and got all correspondence relating to my purchase from Flannels. Wasn't a problem but it's a bit unprofessional as it made me question what was going on. Since found out that both are the same company. packaging of the product was poor. Should have been much better. Fortunately the jacket was a real bargain.”

Helpful Report

Posted 10 years ago

“You may want to review you delivery providers (YODEL). They sent me several text messages saying they had attempted to deliver my parcel at a Manchester address on two occasions (and left a card because I was out)... I live in Liverpool. This was obviously a concern to me. The next day my parcel arrived at my address. I can only assume that Yodel had sent me a text which was intended for somebody else. I also must say I called your help line, several times,when I had my original concerns and there was no answer!”

Helpful Report

Posted 10 years ago

“Good products and fast delivery. Pity it came with Yodel who are a real pain for people in York. Free returns would be an advantage.”

Helpful Report

Posted 10 years ago

“Slow and expensive delivery. The driver threw the item over the side gate and didn't obtain a signature. Not what you want for a £160 coat. The item was lovely and undamaged fortunately.”

Helpful Report

Posted 10 years ago

“There are always bargains to be had on this site, often really good bargains. The customer service can be hit and miss, items are notified as out of stock after purchase or phone line not working. That said, I still use the site very regularly and I do think the customer service is improving.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews