CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the goods in a few days very happy but I ordered a size 2 big so have 2 send them back”

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Posted 10 years ago

“Lovely product. :)”

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Posted 10 years ago

“Happy we one item received, still waiting for another disappointed that when I ordered 1 item it was in stock when ordered, then I received an email to say it was out of stock.”

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Posted 10 years ago

“I thought it was a bit tight that cruise didn't offer to pay the postage on a return”

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Posted 10 years ago

“Packaging was great. Delivery punctual. Goods as described. However feel that delivery costs could be less. I placed two orders therefore had two delivery costs within minutes of each other. Could do better with this”

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Posted 10 years ago

“Quick and easy to use not received items yet but notification of being dealt with recieved .”

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Posted 10 years ago

“good service”

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Posted 10 years ago

“When is it you get your 10 pound off for every 50 pound you spend because I haven't received anything about it?”

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Posted 10 years ago

“Prompt delivery, but having to pay £6 for delivery when you spending £400 is taking the mick tbh, orders over £100 should be free P&P”

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Posted 10 years ago

“I feel that having an account system where by you can place orders on a store account would be attractive and also a free deliver into store option other retailers such as House of Fraser etc offer would be highly beneficial.”

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Posted 10 years ago

“Great service - £6 for postage in today's world is too much though.”

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Posted 10 years ago

“I can't pay with my visa electron card (there was enough money on card)”

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Posted 10 years ago

“Item was as described and delivery time as stated. The only disappointing part of the service was the packaging was poor, item arrived in a plastic postal bag, no tissue paper or company gift bag for such an expensive leather goods item. At least they could have put the bag in its dust bag to avoid any dents from transit handling.”

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Posted 10 years ago

“Only thing I would add is not to advertise merchandise on the site if you do not have any stock.”

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Posted 10 years ago

“Company should provide free shipping when customer spend to a certain level and also should provide free collection at store. With collection in store, it helps customer, who do not have anybody stay at home gain a convenient while shopping.”

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Posted 10 years ago

“Generally a decent experience with just a couple of gripes. I bought a pair of paul smith monk strap shoes that were described as tan in colour but on delivery I would describe them a lot darker than that, more of a chestnut brown ( I have since found them on another site with a far more accurate photo of the colour) but I kept them as I liked them anyway and don't have a shoe in that colour. The second moan regards the cost of delivery which at £6 is very steep especially as returns are not free. However, I decided to ignore this as I bought the shoes during their promotion period with 30% off and to be fair they did arrive the next day. Would I use Cruise again? Probably but only during a promotion or sale period due to the high cost of delivery and possible return.”

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Posted 10 years ago

“Fast delivery and came well packaged”

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Posted 10 years ago

“Although I struggled with the website (discount code didn't work and had to put payment through a few times) when I called them they were brilliant. Honouring the discount with a speedy refund and item arrived next day. Also had very fast email response to prior question which is appreciated. Can't praise Annalise enough, she gave fantastic customer service.”

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Posted 10 years ago

“Correct goods arrived within 48hrs of ordering..”

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Posted 10 years ago

“Very quick delivery. Unfortunately the item does not fit so I will haven't return, however if the returns are dealt with as efficiently as the order, I'm sure there will be no problems.”

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Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews