CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My products were ok apart from a Michael Kors blouse which was so badly creased and presented that I had to send it back as I just couldn't have got all the creases out of such a delicate fabric. Cruise refused to pay the return postage on the item which was disappointing.”

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Posted 8 years ago

“Delivered my parcel earlier than expected”

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Posted 8 years ago

“Quick delivery although paid £6.99 for the privilege. Pants arrived way too short in the leg so then paid another fiver to send them back. So £12 for nothing!”

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Posted 8 years ago

“I was happy with my discount on birthday. I'm a good and loyal customer”

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Posted 8 years ago

“Sunglasses didn't arrive with original packaging”

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Posted 8 years ago

“Quite disappointed, received a jumper and still had security tags on”

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Posted 8 years ago

Hi, I'm really sorry to hear a security tag has been left on this item. This item can be taken back to any sportsdirect.com store with your invoice as a valid proof of purchase to have the security tag removed. Also if you can provide me with a picture of the security tag which was left on this item I will also be able to issue a refund for the original delivery costs which were paid. Please accept my apologies for the inconvenience this has caused. Kind regards, Cruise.

Posted 8 years ago

“I purchased two products from your online store. A Moschino jumper and a Moschino belt, however when I received the package the belt was unsuitable and I require a refund. I took it into store with full proof of purchase and I was refused a refund and instructed I could only post this back and not refund Instore. However, as I work in retail I can process refunds of online orders Instore with no problem. I would appreciate a response as to why I can not refund Instore as I spent over £300 on my order from yourselves. Many thanks. Ryan.”

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Posted 8 years ago

“Good product”

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Posted 8 years ago

“I Love Cruise, The only problem I have is the way your people pack the outfits and bags! I was going to call and complain! My coats did not have a paper or plastic and they were folded over shoe boxes and my handbag was also folded in half and was not covered by anything! It made me sick to my stomach how somobody can have such a disrespect! It is almost always like that! Very unprofessional! All other aspects of the shop are great! Merci and please improve on your packing! Annax👗”

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Posted 8 years ago

“Found what I was looking for easily. But I think it's disgraceful that yous charge £5.95 delivery no matter how much money I spend. The iems I order are for my son he has a disibility and can't get to the store to collect so we have to pay that delivery fee every time we order something big or small. Yous should really offer free delivery.”

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Posted 8 years ago

“Please make sure to check the origin of items as EU. South Korea has a FTA with EU, No tax for customers in South Korea.”

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Posted 8 years ago

Hi, I have looked in to this and can see a VAT refund was issued on the 24/03/17. I apologise for any inconvenience which was caused prior to this. Kind regards, Cruise.

Posted 8 years ago

“Good experience following initial order with speedy delivery. Disappointed in how slow the exchange process was and item sold out before exchange could be arranged even though the return had been signed for day before.”

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Posted 8 years ago

“Not happy that you don't get your postage and packaging refunded on an online order and have to pay to send it back yourself lost out on £12.00 due to this as you can't even return to a cruise store”

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Posted 8 years ago

Hi, I have looked in to this and refunded the original postage and packaging costs. Please allow 3-5 working days for this refund to be processed. I apologise for any inconvenience caused. Kind regards, Cruise.

Posted 8 years ago

“very easy to use the online shopping experience but when it comes to returning an item it has to be posted. it would be so much easier if I could have returned the item to the store. I think this should have been stated before I purchased anything.”

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Posted 8 years ago

“They had a pair of Gucci trainers i had in stock that i liked so i bought them. i became happy after buying them.”

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Posted 8 years ago

“i got some great bargains from the outlet section”

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Posted 8 years ago

“Was ok tbf but 1 button on arm is only half sowed on which the compass badge attaches too”

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Posted 8 years ago

“Sales are getting better”

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Posted 8 years ago

“Very fast delivery. However the box my shoes arrived in was ripped and dented. Not what i would expect for a £300 pair of shoes. Also the Cruise bag that contained the box was also ripped. Very displeasing. Would make me unwilling to purchase from you again.”

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Posted 8 years ago

“Ordered jacket which is really small made and also boots but they were scuffed at toe...paid £5.99 delivery and had to pay £12.00 to send it all back...really not happy about this at all...there should be an option to take back to store!!!!”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews