CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was pleased with my product just wasn't right size . Was gonna take it in store but was told on phone that they couldn't change size even though they had sizes . That was only disappointment. Now I have sent it back and awaiting new size to come back . Hopefully it won't take long . I have shopped with cruise before and had great shopping experience. I think it would have been easier to go to store this time though”

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Posted 8 years ago

“Would be great if free postage for returns”

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Posted 8 years ago

“Cruise online was a smooth transaction. I received regular email updates regarding my parcel and received my item within two days of purchased. 10/10 service. Although it's a shame the customer service at my local cruise store in the women's section is appalling. With dirty looks, not even a hello or offering to help. No verbal communication at all. I also smiled at the SA to which she did not reciprocate. My family and myself will no longer be shopping in the store after that extremely uncomfortable and awkward experience which put me off enough never to come back to the store.”

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Posted 8 years ago

Hi, Please email stores@sportsdirect.com in regards to this. Sorry for any inconvenience caused. Kind regards, Cruise.

Posted 8 years ago

“Hi, I have made two orders and received the second order 5 days later than 1 one ? The sizes are not matching, they are either bigger, than stated -polo tshirts XL- one fits great, other model same size is bigger. Trousers were smaller than stated size. Very unhappy about return, delivery time and fee. Probably will not order one more time.”

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Posted 8 years ago

“Only got half my order”

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Posted 8 years ago

“The service was very quick. But on the box for the shoes i ordered £305 was the price and i paid £340 which i was unhappy about.”

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Posted 8 years ago

“Delivered on time”

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Posted 8 years ago

“The Church's sneakers I ordered were in the sale but I was a little disappointed to receive shoes that had obviously been worn outside as the soles were dirty. They were perfect in every other respect but this was obviously why they were in the sale but not made clear in the item description.”

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Posted 8 years ago

“I think it's disappointing that postage costs for returns are not covered by the company. It will put me off future online shopping. It's kind of unheard of these days....”

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Posted 8 years ago

“Paying £5.99 for delivery is a joke, I trawled every site I could find to order it elsewhere because of this. Lucky for you to was an exclusive so I wasn't able to but I'm sure 9 times out of 10 I'd of found the product cheaper elsewhere all because I was put off by the delivery charge. Why do you feel the need to charge that much on orders well into the hundreds, poor. On the plus side, nicely packaged and I love the jumper”

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Posted 8 years ago

“Happy with stuff, think delivery charge is high”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Items delivered quickly but no one responds to emails! Incorrect sizing on item. There's no number to call either!”

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Posted 8 years ago

“Items received as requested and took under 2 days to arrive. Expensive delivery (6 pounds) in comparison to similar companies however. I would expect discounted delivery for larger orders over 200 pounds.”

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Posted 8 years ago

“Service was brilliant having to pay for returns disgusting”

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Posted 8 years ago

“I have a problem with the size of my shoes.. too small.. size 7 41 ???”

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Posted 8 years ago

“Purchases was fine. Price of delivery stops me ordering more”

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Posted 8 years ago

“I like the dress and it was delivered on time. However, it is annoying that I couldn't return the other one to the shop in Glasgow and had to pay for postage for the return.”

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Posted 8 years ago

“Nice Products!”

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Posted 8 years ago

“Outlet section has very good sales”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews