CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was on time and as quick as it could have been. My gear came in two parcels - one was fine with each of the items in their original manufacturers packaging. The other was a Barbour coat which was not in the original packaging and the parcel could not have been more different for the first one. I was incredulous as to the way it was presented. The coat was not even folded and was just stuffed into the bag. This made the item so creased that I wouldnt have bought it. As it happened the item didn't fit and I had to return it in exchange for another size but it's state was so bad that I feared you would accuse ,e of mishandling it.”

Helpful Report

Posted 8 years ago

“goods were delivered on the date promised but only after they advised they would be 2 days early and then failing to meet this deadline. So got my hopes up initially of an early delivery that could not be met. Nice packaging, goods as detailed and swift processing, all in all good efficient service. quicker than ordering direct with the manufacturer.”

Helpful Report

Posted 8 years ago

“Ordered 2 things, CP company cap and Ralph Lauren shorts, The Cap was fine but the shorts on the other hand were the wrong ones and were for a friends present so I now have nothing to give them”

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Posted 8 years ago

“Shoes did not fit. I had to return them at my cost which I didn't appreciate. You are a designer retail surely the customer deserves free returns at the prices you charge.”

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Posted 8 years ago

“The products are great and the sales are also good. The biggest negative for me is the price of the postage. Considering the orders I submit are never below £100 I think free postage should be applied, also never gets to me any quicker considering the price.”

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Posted 8 years ago

“£150 for a jumper then charging £6 delivery. Most shops don't charge for delivery over a certain price.”

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Posted 8 years ago

“FAST PROCESSING ORDER”

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Posted 8 years ago

“love the site, love the products and prices along with swiftness of delivery how ever it seems I've been very unfortunate in ordering the wrong size for two items on to separate occasions the first of which I returned it via special delivery in the way instructed by yourselves for exchanged on the same day of receiving it 27/06/2017, I tracked the item and it was received by yourselves at around 10 am the following day 28/06/2017 signed by an FARRIMOND but I did not get an email from you guys like I should of to say it had been received by you this now not only leaves me out of pocket with no goods but in a tight spot as I am also afraid and reluctant to send back the second item for exchange”

Helpful Report

Posted 8 years ago

“Items were fine and fast delivery, postal charges and return charges are extortionate. I ordered three times in one week and returned one item which cost me a fortune in post alone. It's put me off buying again.”

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Posted 8 years ago

“More or less next day delivery, you do however pay for it as well as having to pay for returns. Some company's offer free delivery and returns. Great discounts on offer though”

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Posted 8 years ago

“Ordered trainers and shorts through the outlet. Despite the order being in stock and successfully processing, i received an email a few days later saying the shorts were out of stock. No option to choose and alternative. Ultimately , i did go to websote to re-order as i would have had to pay another delivery charge 😔”

Helpful Report

Posted 8 years ago

“It should not be delivery charge... i want to do more shopping again i gave to pay delivery charges. Thats not good”

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Posted 8 years ago

“Quick Delivery”

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Posted 8 years ago

“Had to pay £5.99 delivery fee on an order over £150. Ridiculous”

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Posted 8 years ago

“Very very slow delivery even though you pay for it! Any item I order with free delivery is with me in 3 days max! It's been 5 days and I am still waiting on my items!! Very poor”

Helpful Report

Posted 8 years ago

“My partner loves designer labels which we are more than happy to pay for. What i don't agree with is paying £5.95 for postage when 9 times out of 10 we spend over £100 on 1 item of clothing.”

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Posted 8 years ago

“Decent site but no free delivery or returns which nearly every other site offer. So it cost me £15.50 to not have a jacket.........”

Helpful Report

Posted 8 years ago

“The tshirt was fine, but the hooded jacket I bought was a lot thinner than expected.”

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Posted 8 years ago

“The shoes came in acceptable condition. Although, upon receiving the shoes, the sticker on the inner sole has been torn out which left a mark in the inner sole.”

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Posted 8 years ago

“They sent wrong runners and my son is upset as wen i contacted they said they will refund because they are soldout it is not good policy to send wrong orders”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews