CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery exelent but packaging was extremely poor.”

Helpful Report

Posted 10 years ago

“Packaging was terrible , spent around 1000 pounds and everything came crumpled in a bag , had to press everything . That's how things arrive from asos . Not what I expected . Take alot at netaporter if you want to improve service.”

Helpful Report

Posted 10 years ago

“Great service online although my girlfriends trainers were to big and was very disapointed that i could not exchange at a cruise store , currently waiting on an exchange to be sent back out . A lot of time wasted .”

Helpful Report

Posted 10 years ago

“Super fast delivery, however the trainers I bought for my husband as a Xmas gift are boxed but covered in dust & box looks like it's been through the wars! Definitely prefer buying instore”

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Posted 10 years ago

“Only thing that let use down was the length of time it took to tell me use didn't have something in stock 3 days seems a bit long ... That should have been picked up when paying for it”

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Posted 10 years ago

“Delivery was expected 18th Nov no delivery and lunchtime 19th Nov still no delivery and no explanation for the delay. I emailed Cruise Customer Service 18th Nov and still no reply.”

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Posted 10 years ago

“Have been asked to writ a review by Cruise so here goes. I noticed a pair of Northern Cobbler Lenok shoes reduced from £225 to £45 in the sale and thought it was too good to be true, and it was, up to a point. I ordered the the shoes on Wednesday and they arrived on Saturday, which I thought was a bit long for a £6 delivery charge. I opened the box and right away thought these shoes look quality. On closer inspection I noticed flaws in the stitching. One shoe had run off the edge in three places, and the other in one. They had run off about two or three stitches each time. The fact that the stitching was white on black shoes made it more noticeable. Definately not the quality you would expect for £225 hand made shoes. After consideration, I decided to keep the shoes. I glued the missed stitches and applied black polish and to be honest you would never notice the flaws now. They are fabulous looking shoes, but if Cruise are selling "seconds" they should be advertised as such.”

Helpful Report

Posted 10 years ago

“I ordered a Hugo Boss leather passport cover from your sale. It arrived very quickly which was great but disappointed with the Hugo Boss box it was presented in - it looked smaller than required ( was it originally made for something else??) which has bent the passport cover. This is the second time I have had issues with sale goods. Great shop - poor online!”

Helpful Report

Posted 10 years ago

“Service and delivery very good, the site needs to be much clearer on sizes, it`s expensive carriage try an item”

Helpful Report

Posted 10 years ago

“Hi guys I do like cruise although I think shopping in the actual shop is much better on than on line .. I have quite a few times received damaged goods and had to return them at a cost to myself last time I was told to send a copy of the receipt and I would be refunded as the garment delivered was in a shocking state half the beads missing and very poor condition .. I sent the receipt and of course I got nothing back .. the cost of postage was just under ten pounds .. so one disappointed customer .. prior to this I have had two garments with security tags on which did cause alarm only to be told just cut them off ... maybe a little more training on customer care ..”

Helpful Report

Posted 10 years ago

“Happy with item and service. However as always I indicate I did not want to receive marketing emails and this was ignored.”

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Posted 10 years ago

“Easy to place order on-line, prompt delivery but when I requested the return policy be extended as goods were for a Christmas present this was denied, disappointing :-(”

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Posted 10 years ago

“Delivery took well over a week, I emailed the team and never received a reply either !! Great products poor service !!”

Helpful Report

Posted 10 years ago

“plz make sure to give the right size on your website!! It is extremely important for a website which is designed for online shopping!!!”

Helpful Report

Posted 10 years ago

“Hi , I recently received my product which turned out to be the wrong product. I ordered the crew neck t shirts , but got the v neck instead. No big deal as it's an easy mistake to make . Regards Chris P.s I'm too lazy to send them back anyway...”

Helpful Report

Posted 10 years ago

“Happy with the service. Only complaint was that I was sent the email explaining my delivery had been dispatched days after the company said it would be dispatched. Then I received the email giving me the tracking info the day my parcel arrived, which of course defeated the whole point of that part of the service.”

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Posted 10 years ago

“Everything is cool in here. Except the customer service! They don't reply to my emails”

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Posted 10 years ago

“The service would be a lot better and I would use the site a lot more if you had free returns.”

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Posted 10 years ago

“Quality garment, good service as always..... would have gave higher rating had it not been for their farcical situation with the loyalty card scheme”

Helpful Report

Posted 10 years ago

“Send emails back to customer service never get reply. Biggest problem say tops are out of stock I ordered 12 days after order was confirmed then if I was to order it again says available to order”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews