CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product is great, however, I had the nasty surprise of a security tag being left on the jacket, setting off alarms in multiple shops. I took me quite a few attempts in various shops to try to get it removed with each time, the embarrassment of setting off the alarm and having to prove that actually, I did buy the item and was not a petty criminal. Cruise online, the whole point of online purchasing is that you don't have to go in the shops and unfortunately, I have had to visit quite a few shops trying to get this security tag removed. This is a basic mistake that really should not happen. I suggest you strengthen your security tag checks as this was really embarrassing for me”

Helpful Report

Posted 10 years ago

“Just sent some items back and it cost me £39, every else does free returns, won't be ordering online again, very disappointed”

Helpful Report

Posted 10 years ago

“Shipping of the pacels is efficent as well as the packaging on the parcel. When shopping online you are taking a gamble as to whither the item with fit or not and on a few occassions i have had to return items. I feel that there should be a free returns service as the costs are mounting up for each time a parcel is returned. Also, the lenght of time for the money to be release after a refund is authorised is not the fastest.”

Helpful Report

Posted 10 years ago

“Good selection of clothing brands. Ordered three items only to later be told one was out of stock = why let us order it only to be disappointed. The delivery charge is high considering the speed of delivery and that most retailers now offer free postage and / or returns.”

Helpful Report

Posted 10 years ago

“I've ordered twice from Cruise now & after my first faulty item was sent I gave them the benefit of the doubt and ordered again. My second order wasn't so great either, I'm afraid to say. The £70 jacket I ordered was extremely tatty & smelled of perfume. I question their checks are adequate? The delivery service is ok, although they tell you on the day that they plan to deliver it on the same day so it's impossible to make alternative arrangements. I won't order again, as you also have to pay to return an item & when you've paid £6 delivery I think this should be free? Altogether not great I'm sorry to say.”

Helpful Report

Posted 10 years ago

“Overall?the bag is good.but there are 2 small scratch on the surface of bag. It make me dispointed. The delivery company Yodel did not send my bag to the right place,but to the similar address. Iuckily, I found my parcel.”

Helpful Report

Posted 10 years ago

“I purchazed a pair of Marc Jacob earing for a present they were not cheap and when I received them I could not give them as the packaging was terrible it had no box just a car board bit at the back. I have bought things like this before a few times and even cheaper ones and they always come in a decent box or alike”

Helpful Report

Posted 10 years ago

“I was disappointed in the customer service lately as the customer service I received for an order I made over the festive period as I was unable to add the "TAKE20" 20% discount code to the order but emailed right after it in order to obtain the size I required. I had to accept the 20% extra due to the online system. Nobody has responded to me in regards to my complaint issued last week”

Helpful Report

Posted 10 years ago

“My rating was good not very good because the jeans I ordered got delivered and they was to tight for me didn't fit me and that was we'll before New Years and I've not had a refund so can you please sort that out for me please thanks”

Helpful Report

Posted 10 years ago

“I was emailed a 20% discount off my next order but hen I tried to access it the page came up as unavailable , I contacted customer service regarding the error but did not get a reply .”

Helpful Report

Posted 10 years ago

“I was very satisfied with online ordering and speed of product delivery, however, i was not so impressed with the service received in store taking into account the cost of items and how much customers are spending,”

Helpful Report

Posted 10 years ago

“I feel the product purchased should have been packaged in a D&G branded box or bag especially for the price the product was. This product was bought for a gift and I feel it is not presented well.”

Helpful Report

Posted 10 years ago

“Customer, Happy New Year! 1st Januray I attended the site organized "" Extra 20% Off - Special New Year Promotion! "Activities, bought a six commodities, the total price of € 273.6 checkout coupon code is not used, I paid more than € 54.72, order number for CBUS40000013217453 after check the amount of the discount part of the return as soon as the bank issued card. in addition, the Web site said, except Europe other world delivery costs were € 17.5, why, when I appear in the settlement postal costs €21 , more then please returned to my account. Thank you! Happy New Year! Static hope good news? Yours: Wang Jinglei”

Helpful Report

Posted 10 years ago

“The site was easy to use and delivery was very prompt, although £6 plus £1 VAT for delivery is expensive in my opinion. This coupled with the fact the shirt didn't fit, which cost me £7 odd to return. All in £14 for a shirt that I didn't end up buying, don't think I'll use the online site again due to this experience.”

Helpful Report

Posted 10 years ago

“The shoes had arrived before any notification saying they were on their way”

Helpful Report

Posted 10 years ago

“Revived my belstaff jacket in time it was fine but bundled in to a bag with no hanger ,bought belstaff jackets from other shops and always got hangers must have been cos it was in the sale”

Helpful Report

Posted 10 years ago

“Great pair of shoes but communication and delivery slow. I contacted the customers services number for over an hour only to be told they could not confirm when I would get my order. Would have been a great saving on shoes but time spent on phone cost a small fortune! Do not call the customers services on your mobile!”

Helpful Report

Posted 10 years ago

“Very fast delivery, regular customer but had a Tshirt delivered with the security tag on. Extremely disappointed”

Helpful Report

Posted 10 years ago

“Delivery was quick but the customer service is appalling, tried getting through on a number of occasions and nobody picks the phone up.”

Helpful Report

Posted 10 years ago

“You guys are supposed to be the ultimate place for clobber but the firm you use for deliveries is worst I have ever seen. When you pay for something to be delivered next day you do that for a reason. If it arrives 5 days later it no good to me”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews