CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's Christmas time. People will be wakening up on Christmas morning without a roof over their head or food on the table. Is it upsetting that one of the items I ordered was cancelled as it was unavailable? Absolutely not. It would been nice to receive it but there are bigger issues to resolve. Make a stranger's day with a random act of kindness. Keep up the good work and enjoy the festive break.”

Helpful Report

Posted 10 years ago

“The delivery was very quick however two of my items in the order never arrived as they were out of stock when it came to picking - suggesting the cruise website must update to a live system where the website can respond to the demand appropriately.”

Helpful Report

Posted 10 years ago

“Web site good packaging of parcel excellent I just felt that there should have been email updates with regards to the dealy in processing the order rather than me having to email customer services twice, second time as the first email did not have enough information in to make me feel confident that my order would be infact delivered before Christmas or that the stock was infact available.”

Helpful Report

Posted 10 years ago

“Good to have tracking services but so many retailers offer free postage & collect/return using local stores. Really frustrating that I paid £6 delivery, kept some of the goods and paid £8.25 to have them return special delivery, Glasgow store is 5 mins away, I would order more if delivery policy was easier and more customer friendly.”

Helpful Report

Posted 10 years ago

“Just think the delivery charge is a bit steep then if u have to send items back thats another steep charge”

Helpful Report

Posted 10 years ago

“Returns are expensive ,perhaps Cruise should look at using the system that many other retailers use were you drop your returns at collection points in your local area .”

Helpful Report

Posted 10 years ago

“Only DHL for wordwild deliver.Hope for more kinds of express for deliver?Thanks.”

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Posted 10 years ago

“thanks for your service. but one piece of my purchased you have no stock,i am so sad.”

Helpful Report

Posted 10 years ago

“about 2 days after my ordering,the website informed me that one of products in my order is out of stock, they will deliver the parcel without it.I have only two items in the order. And I reply the mail, I hope can change the same price product, same model, just different color, and still in stock. And, my package still delivered without solution. My address is in China, even I order one or two products, I have to pay the freight and custom clearance cost for the parcel. So the average cost is higher... I think it will be better the website ask the customers' opinion before do the decision. Thanks!”

Helpful Report

Posted 10 years ago

“Great value. My one complaint is that I ordered a wallet and it took three days for them to tell me it was no longer in stock!”

Helpful Report

Posted 10 years ago

“Recieved my order 1 item was faulty. Posted it back for exchange , got sent email for £10 voucher that I couldn't use tried a few times wouldn't work .”

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Posted 10 years ago

“Received my order and goods within 7 working days. However customer service and communication was poor and slow prior to dispatch. I”

Helpful Report

Posted 10 years ago

“Delivery service (time) is pretty poor. There should be a buy and collect service.”

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Posted 10 years ago

“Quick delivery but suit very creased impossible to wear without professional iron”

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Posted 10 years ago

“Cruise have most expensive brands, at least they should offer free delivery and returns OR start Click & Collect from local store and if something is not suitable customers should be allowed to return their unwanted items to Local Store like other clothings brands doing now days!!”

Helpful Report

Posted 10 years ago

“Nice items and great 30% discount but didn't receive contact or any dispatch confirmation until after the items were delivered 4 days later.”

Helpful Report

Posted 10 years ago

“I am still waiting for both my orders??? One has been 10 days the other one has been 8 days”

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Posted 10 years ago

“The products I recd are great but I have an ongoing query which I have sent endless emails and recd 1 general reply with no follow up! Pretty poor to be honest!”

Helpful Report

Posted 10 years ago

“Disappointed with service provided got order sent out with Mark on left shoulder tried to take it back to store for exchange to be greeted with sheer attitude ffrom staff who point blank refused to change jacket over no manners whatsoever for a store who charges so much for items you could be doing with changing certain procedures and teach staff some customer service as overall you are all cruise no matter if it's online or in store all of your competitors exchange goods no questions asked after all it was yous who chanced it sending me out faulty item and attitude of staff was who cares it's your problem so then I had to pay returns to you also so not pleased at all with overall service from your store”

Helpful Report

Posted 10 years ago

“I ordered a Vivienne Westwood black polo shirt with my order but was told it was cancelled due to being out of stock ,I phoned to ask if I could have another colour and said could not .I was annoyed that my order went through but was later cancelled and was also in stock with your sister company van mildert thanks chris”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews