CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 8 years ago

“Quick service, with very good options for clothes.”

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Posted 8 years ago

“They are the best quality in fashion kids woman and mans”

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Posted 8 years ago

“Great online service fast delivery nicely packaged”

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Posted 8 years ago

“Easy to use online ordering, great offers and wide selection of quality clothing, fast delivery”

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Posted 8 years ago

“Had the shirt in stock that i wanted, think postage was abit expensive tho”

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Posted 8 years ago

“Great delivery and item as discussed”

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Posted 8 years ago

“Excellent service and delivery.”

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Posted 8 years ago

“Best value for money that you can get for luxury items. Thank you Cruise Fashion!”

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Posted 8 years ago

“Reasonable good prices, High quality of all the brands, Very fast delivery”

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Posted 8 years ago

“few times you've lost my parcels or stolen by the post man... postage price is to expensive. I don't recive any discount as I use the Edinburgh shop a lot. The stuff in the shop seems to be better quality than the online orders as it seconds or stuff people have tried on loads. some of the brands could have better selection. online store doesn't match the shops. takes to long to get delivered for £6 it should be next day or delivered to the shop”

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Posted 8 years ago

“Wonderful shop both in store and online great delivery service also.”

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Posted 8 years ago

“Ordered a few times now and never had any problems.Placed an order late on Sunday night and the parcel arrived on the Tuesday”

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Posted 8 years ago

“When 20% discount on & £50 voucher great value”

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Posted 8 years ago

“The products they sell. Appalled that the customer has to pay posting for returns when other shops, you don’t. I will never shop online at cruise again!! I will pass this info on to anyone I know. £36 I had to pay!”

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Posted 8 years ago

“Quick service and delivery. Nice packaging. Not tried on yet as it’s a Xmas pressie”

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Posted 8 years ago

“where do i start? i placed an order and it said order processed. I waited four days and the order had not moved out of processed status. I then rang to be told they were trying to figure out what happened with my order. I was promised a callback twice and never received it. i had to call back twice myself only to be told they still did not know what was going on with my order. Whenever i called back on fir day i escalated it to a manager. I was then told that the order had finally been picked and processed. Probably one of the worst customer service/ordering expieriences i have ever went through.”

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Posted 8 years ago

“Delivery was quick, the item was very well presented in the delivery package. The item itself was as expected, well made”

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Posted 8 years ago

“Well the shirt was on sale so that was good but delivery was extortionate for standard delivery”

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Posted 8 years ago

“The service is always exceptional. The clothes they sell are top quality and when there’s a sale, there’s a SALE!!! :D”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews