CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The postage and packaging of £5.99 is ridiculous”

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Posted 8 years ago

“Had to return the item due to the size...however since returning the item there has been no communication.”

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Posted 8 years ago

“Was left disappointed with my recent order . Amongst my order was a moncler jacket.The security tag was still on it and it was crumpled into the parcel . I had to return the item and order it again which isn't ideal.”

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Posted 8 years ago

“I am starting to question the authenticity of clothes and footwear as labels don't match in store labels I have from store i have been buying from cruise clothing for over 20 years i am unable to visit store because bad health”

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Posted 8 years ago

“I bought ugg shoes the box was broken and the top cover is not fit to the bottom box cannot give a gift because the box was mixed match and broken”

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Posted 8 years ago

“Made two different orders, one was swimming shorts and they sent different style out. The mistake with the other was that a hole in my T-shirt was needing theses items for holiday not got enough time to return disappointed. Alfie Heaney”

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Posted 8 years ago

“I havent received one of the items in the package sent out. It is missing a Lacoste shirt - detailed on the attached invoice. Hoping that you can rectify this asap”

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Posted 8 years ago

“I would like to shop mote, however I feel the delivery charge! And also return cost are very off putting.... unfortunately when I order I hope my goods fit however if need to return I feel excessive cost applied again!. Would use more if this was not the case like other big suppliers. Please re think this!”

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Posted 8 years ago

“Jacket ordered online, arrived damaged and smelling of aftershave. Was told I could return it for a full refund but no exchange could be offered due to no stock remaining. Really liked the jacket and wanted to keep it. Requested a partial refund to cover cost of repair which was refused. Ended up keeping the jacket and fixing it myself. It still smells of aftershave.”

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Posted 8 years ago

“Jacket was covered in bits of fluff inside which stuck to my t shirt when I tried it on, hence I didn't want it. Had to pay £9.99 to send it back (Royal Mail signed for), which was on top of the £5.99 I had paid for you to deliver it. Most online retailers offer free shipping and/or free returns, very disappointed in Cruise, would not recommend or use again.”

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Posted 8 years ago

“Wrong Versace shoes delivered”

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Posted 8 years ago

? Hi, Please contact customercare@cruisefashion.com in regards to this. Please accept my apologies for any inconvenience which may have been caused. Kind regards, Cruise.

Posted 8 years ago

“Ordered 2 polo shirts for my grandson holidays and had to send them back The orange one looked washed out and didn't look worth the money if I had bought it full price the white one wasn't up to much was disappointed this is the first time I've ordered from cruise don't think I'll be back”

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Posted 8 years ago

“Good products Having constantly received items wrong size or out of stock to pay full price on postage and more to send back.”

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Posted 8 years ago

“Bag arrived with no labels or tags on Was not in duster bag Thought not very good customer care”

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Posted 8 years ago

“Tshirts were too small so all day sunday a was trying to phone the store to see if i could return and couldnt get through all day eventually got someone on monday and was told would have to post items back”

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Posted 8 years ago

“My order arrived in the wrong colour. Couldn't be exchanged?”

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Posted 8 years ago

Hi, I'm sorry to hear we were unable to exchange the returned item however we were unable to proceed with this request as the item required for the exchange was out of stock. I can see a full refund was issued for this order on the 27/2/17 as an alternative. Please accept my apologies for any inconvenience this may have caused. Kind regards, Cruise.

Posted 8 years ago

“Really happy with purchase but when I paid I realised there was a couple of items that had come out the basket. I emailed straight away and was told I was not able to add them on unhappy with this as I'm a regular customer. Still nothing done about this but still wanting a review”

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Posted 8 years ago

Hi, Unfortunately once an order has been placed we are unable to make amendments or additions to order due to the customer confirmation e.g. price/order confirmation has to be placed by the customer themselves. I understand your frustration and can only apologise for the inconvenience which has been caused by this. Kind regards, Cruise.

Posted 8 years ago

“I ordered a polo shirt it got delivered with footprint surface stains the cost of paying for a return did not seem worth it as when I queried this with the customer service department there was no offer of reimbursement of delivery fee even though the item was technically damaged, so I had to wash an item that was had not yet been worn, once washing this item the stain is still slightly visible, so I am quite disappointed”

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Posted 8 years ago

“Actually this is online shopping and I spend more than £250 and did not get any free delivery and refund due to that I paid £5.99 for delivery and unfortunately £14 for refund which is really high . Also right now after 2 weeks you sent me mail that you dont have goods in your stock . Honestly I will keep this in my mind to not buy anything from you online anymore .”

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Posted 8 years ago

“Should be able to return items to a cruise ship Shouldn't have to pay for returns”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews