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Currys Reviews

2.0 Rating 3,517 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,517 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“Yesterday, I bought a new tumble dryer for my wife at the Rhyl branch.. & whilst we were there, I decided to purchase a bit fit type watch as a late Xmas present for my wife, as she always wanted one. Today, after lots of attempts- it would not pair up with her Samsung phone, via Bluetooth. Therefore we taken it back today, so in the hope that a helpful member of staff could possibly see what the problem was. Instead, we were met by a member of staff, who's 'couldn't care less' attitude has put me off ever purchasing from any Curry's branch ever again. He did offer to try and help.. But saying 'it will cost you £20' As I was in retail for many years, I was absolutely seething at his so called Customer care.. Instead, I replied- 'Then if money is your way of looking after your customers, then I will have a refund, & & find a retail outlet that will show proper customer care' A refund was given, and I was so riled up I also wanted to get a refund on the tumble drier too.. Only stopped by the fact that I didn't want to disappoint my wife. To say that I am discusted by this member who wore a ridiculous 'business assistant' badge, is an understatement- & I swear, I'll NEVER use Curry's ever again, until their 'customer care' - or should I say, LACK OF IT vastly improves.”
Helpful Report
Posted 6 years ago
John Harney
Unverified Reviewer
“Do not give your card details to Curry's, PC World or Dixon's Carphone Warehouse I bought a laptop for my daughter in 2014 from Curry's. I signed up for one year of knowhow cloud storage. I have just discovered they have used my card details to remove £40 per year from my account since the initial purchase. I have now contacted the knowhow team 8 times asking for the account to be closed and my card details to be removed from the system. To date they have refused to do this.”
Helpful Report
Posted 6 years ago
Maggie Walker
Unverified Reviewer
“I called 4 days in advance of the delivery of a tumble drier to ask for recycling to be added to my order, this in itself is not easy as the average wait time on the customer service line is 15 minutes. it took ages and lots of toing and froing for the lady to advise me that all I had to do was ask the delivery team to take it away and then call back to pay for it. on the day of delivery. When the delivery turned up (at 10.20am despite me paying extra for a timed delivery between 1-5pm!) they said that they could not take it away - they are a separate service and were not allowed to do this. They advised that as the delivery van came to our area every 2 days that we should simply call to have it booked in and pay. it took me several days to get through on the customer service line and when I eventually did they said that this could not be done as they do not offer this as a stand alone service! So after talking to two lots of employees - one deemed to be customer service - it appeasrs that none of them are trained in the policies and procedures of their own company. I'm now stuck with a tumble drier to recycle - so I will not be buying from Curry's again as they do not seem able to manage their own business or fulfill the services that they offer.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I had terrible service from Curry'/PC world 26 years ago buying a computer. Vowed I would never buy anything from them again and I never have. John Lewis and apple have benefited for the last 26 years. Disgraceful service is nothing new.”
Helpful Report
Posted 6 years ago
Shelagh
Unverified Reviewer
“We ordered several items worth well over £1000. Before we paid for this we asked if we can delay the delivery until our house was built and we returned from over seas. It was agreed, BEFORE we paid. AFTER we paid it became a completely different story. AFTER a long fight it was agreed that we could get the smaller items sent to a local branch and that our son could then pick the smaller items up when he wasn't working. That was happily agreed to but apparently we needed a tracking number from the delivery company first to arrange this. The tracking number never arrived but we were TOLD the delivery to the house address was scheduled for Monday. Giving up, we re-arranged the delivery for the TUESDAY. Imagine our surprise when the delivery arrived on SUNDAY!!!!! No one was home, surprise! We then get a message that it's not a problem they will deliver the stuff on the scheduled delivery date as arranged. As my son was working late the previous night, he had literally just fallen into a deep sleep when the delivery turned up. Not a problem, they delivered about £500 worth of stuff, 7 items to a neighbour. There was NO permission to deliver the items to a neighbour. 2 of the items (the most expensive ones) were not delivered or stolen. After spending £6 everytime we call, we were told, they will investigate but the answer to any queries can take anything between 7 and 14 days. In the meantime we have lost £200 worth of stuff with NO explanation, not to mention at least £18 worth in phone calls”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Pathetic company. Purchase an expensive cooker,waited for "promised" delivery,nothing turned up,no updates, no contact from anyone,no information from customer service after 30 mins on hold. Finally told me they had attempted delivery ( a lie, found out the driver ended his round 6 drops early because he overslept !!! ) Demanded a refund and went elsewhere. So should you.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Insurance refuse to repair my tv cause my daughter broke it and they say that l have neglected it. They also say that panasonic screen are too expensive to fix anyway.”
Helpful Report
Posted 6 years ago
Annoyed
Unverified Reviewer
“Worst after sales service on earth have never encountered service so bad. we paid cash for a washing machine from Curry's and after 3 months the main bearings have gone upto now and still not repaired I have made q6 phone calls had 4 promises on repairs and had phone put down on me twice today we was booked in for a repair so my wife took a day off work costing us £86 as she had to wait for repair man BUTwe received a call the same morning saying that they cannot attend so now re scheduled again so I have to take a day off work costing me approx £80 so o. top of no repair at the moment it has also cost us £160 in taking 2 days off. We have contacted a solicitor and will be taking this matter FORWARD.WE WILL NEVER USE CURRYS OR RECOMMEND THEM TO ANYONE. YOU ARE A DISGRACE BOW YOUR HEADS IN SHAME. DO NOT USE CURRYS.. DO NOT USE CURRYS.. DO NOT USE CURRYS.. DO NOT USE CURRYS.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Ordered goods in November . Promised goods November, December and January. Just had email saying goods no longer available but they were paid for in November. Never ordered from curry’s before and will never again. Appalling service from the customer care team too.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Absolutely appalling. Ordered goods in November. Promised 3 different delivery dates and now had an email saying goods not available. Have never ordered from curry’s before and will never again. Would not recommend either.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Bought an LG OLED TV in Black Friday Why Wait price match offer. On the day of Black Friday saw that it had dropped another £100 - but later got an email saying there was no reduction, and therefore no price match refund - opened a dispute with their support team who have been chasing their tails for over a month now - very unimpressed...”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Dealt with 3 different members of staff. 1st one I ask for assistance gave a foul look and said she would get somebody. 2nd person asked what is it you want. Told them the item and they disappeared was then shouted over to a desk to give name and told to go to pay desk. Girl on counter took name and address. Told me what I was due and then threw receipt over counter telling me that’s your receipt. Found you staff rude. No please or thank you. No eye contact. Think a bit of training would be helpful”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Beko washer/dryer recommended at Currys December 2018. With hindsight, should have done my own research. However the machine was bought and installed. December 2019 appliance stopped working. Apparently no engineer available to look at it until January 8th. I appreciate Currys do not manufacture washing machines but they should realise that with so many bad reviews that Beko have, why recommend them? It can only lead to customer dissatisfaction.”
Helpful Report
Posted 6 years ago
Ask
Unverified Reviewer
“Ive been a loyal customer, my loyalty going back many years . Today the way I was spoken too and informed by an employee that he has my debit card details finishing off the call saying 'haha' and hung up is not acceptable and worrying with the amount of fraud being commited. I called back and when I asked to speak to a manager or senior, i was told no one is available and when I asked for a call back from someone I was told managers do not call back and deal with complaints internally and do not give feed back to the customer . So sad how the service of this company has deteriorated over the years from call centre staff to engineers , not all but some of them . I will never renew another policy with them . All I was trying to tell them is they took a payment twice in error .”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Currys sold me knowhow, a repair insurance for my fridge freezer. Payed in to it for 8years. When my appliance broke and was deemed unfixable I was told I would get a Voucher code to buy a new one, but customer care line are so poor And do not listen to what you are saying. Which makes you frustrated not aggressive. Then when you are being shouted out by there employees and you retaliate. Your contract gets cancelled because you are aggressive. No one will talk to you, no manager will contact you back. The employees still carry on being there lovely helpful selfs and you are left scratching Your head. Avoid buying knowhow they are not helpful and don’t want to pay out. Waste of money!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Probably everything you need but service terrible. Too busy talking to friends/relatives and totally ignoring customers. You lost a sale!!!!!”
Helpful Report
Posted 6 years ago
Yunus Skeete
Unverified Reviewer
“DO NOT TAKE OUT ANY FROM OF WARRANTY, CARE OR SUPPORT PLAN. I spent £1,000 on a laptop and an "anything happens, we'll fix it within a week" support plan to support my academic studies. The laptop was purchased at the start of summer and within a couple of weeks, the problems started; glitches, weird noises and crashes etc. I took it on for repairs just before returning to uni for the academic year and the problems were fixed, for about two weeks, before they all came back, and plenty more. Since then, my laptop has been varying levels of dysfunctional. Nothing will work consistently and at times, all I can do is power it on and off with the power button. When I am able to go without it, I take it back for repair. Such are the demands of my course that I can't during term time, I am forced to take whatever it gives me. During holidays, I am taking it back for repair on a fortnightly basis. It takes a week to get "repaired" and then a week for more problems to start again. I have followed a lot of things up, and claimed a refund (you're entitled to a CLAIM after your third repair, don't let this fool you, they will not sanction anything so this is as good as useless). Problems have been put down to "software problems". Software is apparently not covered under their warranty, so I supposedly have a "fully functioning" laptop which they will not address further. For a claim of "anything happens, we'll fix it within a week, and the third repair, you can get a refund", £1,000 and a year of headaches later, I could not be less satisfied. The lack of transparency of what is actually covered and what they offer verges on fraudulent misrepresentation.”
Helpful Report
Posted 6 years ago
Theembie Tembo
Unverified Reviewer
“Bought this laptop for my daughter's Christmas present. A day after On 26th, it stopped working. Took it to the retailer, I haven't heard from them till today. Ruined a perfect present. I expect an exchange for a laptop that is 3 days old, which just stopped working, obviously manufacturing fault”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Bought Two TVs for my sons as Christmas presents a month before Christmas did not arrive .. rang 20 odd times to be palmed off Every time !!! that they had been lost . And that I had to wait a further 10 days for them investigated before I could have a refund totalling 6 weeks and 10 days after Christmas absolute joke of a company”
Helpful Report
Posted 6 years ago
Lee
Unverified Reviewer
“Save your money and don't purchase anything from these. When it goes wrong, they have the worst customer service I've ever encountered. Been without a kenwood fridge/ freezer for the entire festive period thanks to you and your terrible customer services. Myself and partner bought said item just over 2 years ago with a known manufacturing fault. We have paid ourselves for 4 different engineers to visit, and can't fix the problem. We don't have the receipt anymore but my partner (who's name it is in) rang and a currys employee, who found our details and were the ones who told us about the common fault on this product. Now you have left us this whole period without a fridge and after loads of emails, you are now saying you can't find us on your system. Talk about take people's money and running!!!!”
Helpful Report
Posted 6 years ago
Currys is rated 2.0 based on 3,517 reviews
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