Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,478 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite Currys offering good products, the service at the store is appalling. I shopped at the Currys store in Hemel Hempsted, the Apsley Mills Retail park and needed to buy a hoover. The product knowledge given by the assistants was poor and the service was also poor. In addition, having been told that I would be informed of the product arriving in the store, I had to make multiple calls through the call center to enquire whether the product had arrived in the store and I was charged for these calls ( 0300 number), which weren't short as I was put on hold. Irrespective of it being Black Friday weekend, my experience of this store in Apsley is not great. Given the fact that assistants are always milling around, they should spend the time to acquaint themselves with the products they sell. I am in the habit of giving positive reviews, so it is with regret that I am really not happy with the service and training of the staff at the Currys store in Apsley, Hemel Hempsted. Please train your staff and give a better service overall.”

Helpful Report

Posted 5 years ago

“Currys PC world High St Birmingham. I can only describe the service as unbelievably dreadful. Went to collect a laptop reserved online. Asked member of staff where to collect a reserved laptop from. He pointed to the queue and said ‘wait there’ I stood with another 5 people as there was one cashier (Kam) a rather abrupt individual who when asked if there was anyone else to help on the tills aggressively advised “no it’s just me”. Waited my turn got to Kam to be advised “you’re at the wrong till you get laptops upstairs” no offer to call upstairs or apology just straight onto the next victim (customer). I then spoke to the stand in Manager Phil who apologised and proceeded to tell me the stores problems with under staffing... maybe he should tell his regional manager, I really was the wrong person. Went upstairs to collect (I thought) the laptop only to be told I pay upstairs BUT they take it downstairs to the collection desk and I’d have to go back downstairs to actually get the laptop... WHAT?? This bunch of clowns had me go back downstairs to the collection desk to queue again for a laptop a joker had just carried downstairs that I paid for upstairs... hope you’re keeping up! Totally bizarre hill billy service... I will avoid this store totally nuts!!”

Helpful Report

Posted 5 years ago

“Why the heck are they putting online the items if they cant deliver it to you ? I called two times stayed on the line for 50 minuts both times to find out my item is getting canceled everyday for who knows what reason . They are promising me that the item was sorted out now and i will get the delivery by tomorrow. I dont believe them anymore , i chose to buy from them my ps4 on black friday to find out they cant make the job and all the black friday deals are gone now !!!! I will never chose them again !!!!”

Helpful Report

Posted 5 years ago

“Terrible. Actually diabolical would be a better description. Ordered a PS4 and additional controller, everything went through fine, only for the order to be cancelled the next day. They cited the reason ‘not available for home delivery’, however the item was available, just at an inflated price. Now, I understand that mistakes happen. If the price was wrong, be honest! Don’t lie! Then once I heard back from customer services, I was fobbed off with a generic response. No customer care at all! And to top it off, customer services didn’t even bother to reach out until after all the sales had ended, a full 2 days after their ‘contact you within 5 days promise’ (order was put in Thur 28th and only just heard back today on Thursday 5th.) So, the price it should of been, was actually not even competitive at all, so I have no reservations by never shopping at Curry’s again as I won’t actually be missing out on anything!”

Helpful Report

Posted 5 years ago

“Recently purchased a fridge freezer for our daughter and her fiancé .it was explained at the purchase that they live in a flat up some stairs which didn’t seem a problem.When they arrived they didn’t even assess it and flatly refused.we paid £20 to have the old one removed and my daughter said we will bring it down but they refused to wait! When she switched it on after the specified time it didn’t work! After a lot of correspondence via twitter they eventually sent an engineer who stated there was a gas leak and needed replacing! The 2nd delivery driver’s went out of their way and took it upstairs! How can one driver refuse and the other be helpful? This is poor customer service! I have no faith in “team know how” I have had dealings with them before which wasn’t good! It’s fine if it’s an easy job! The name gives you the impression that they have a wealth of experience! Unless it’s an easy job, done by bother with them! X”

Helpful Report

Posted 5 years ago

“Placed an order on black friday, was notified of it being processed for delivery and the payment was taken from my account. 4 days later Curry's cancelled my order saying it was no longer in stock. Now I'm left to find a replacement while still being without the money until the refund is processed! Plenty of other companies seem to be able to keep up to date with their stock levels BEFORE a purchase is allowed to go through, not 4 days later!!”

Helpful Report

Posted 5 years ago

“Ordered a tv on Thursday before Black Friday and was due to be delivered today. Waited in during 4 hour slot and 20 minutes before it was due to end I received an email to say that order was cancelled with no explanation. Called customer services and after waiting half an hour eventually spoke to woman who tells me that as a mistake was made re the pricing they don't have to fulfill order and it isn't valid until delivered but they have taken money from my account and it will take days for it to be returned. Not impressed at all and wont be using them again.”

Helpful Report

Posted 5 years ago

“I have just purchased an Xbox one s bundle from Currys in the Black Friday sale. Although I was happy with the price I did not expect the box to have been opened already. The clear circular seals were already slit open and other seals replaced in different areas and some on top of previously stuck down seals (marked). I did not proceed to open the box but instead phoned to complain to Currys about this. After waiting about an hour to get through, the staff member, who was abrupt with me, said that perhaps a customer changed their mind and returned the item. I explained that I should not be receiving second hand goods even though a customer returned it when changing their mind! For all I know the xbox could be faulty or damaged! He put me through to another customer service member for information to return the item. Being left on hold for another 40 minutes is not acceptable. I have tried about 5 times to speak to them again but no answer. I will keep trying to get a replacement. Extremely poor service Currys and rude staff too. If you want to remain in the retail business then I suggest you improve your service. I have been looking at other reviews and am appalled at such a poor service from Currys. I don't think they even read these reviews (what a waste of time eh!).”

Helpful Report

Posted 5 years ago

“Recently I visited a branch of Currys/PCWorld. I only expected to be 20 minutes or so, but the transactions took almost 2 hours. A week later I received a penalty notice from the firm that administer the car park. Naturally I appealed on the grounds that I was in the shop at the time. (There are signs saying maximum stay one and a half hours etc, but not surprisingly I didn't notice - why would I?). Appeal refused, so I went into the store. Not interested, saying the rules are the same everywhere, and anyway they have no control over (their own) car park. Wrote to Customer Services – same answer. Wrote to Chief Executive telling him that I will never use Currys/PCWorld again. He hasn't seen fit to reply. It beggars belief that any company would fine you for parking while in their store.”

Helpful Report

Posted 5 years ago

“Very very inflexible delivery 36 minutes on hold Back to Amazon!!”

Helpful Report

Posted 5 years ago

“A couple of times I've tried to buy a laptop or Chromebook from PC World's Truro outlet. On the previous occasion the branch had no stock of the displayed laptop and offered me the option to get it delivered to the branch the next day for an added £5 (or thereabouts). I did not feel inclined to pay to stock Curry's shops adequately, and so bought on-line instead (not from PC World). Today I asked Truro Branch for a Chromebook which the Branch had on display. "Not in stock" their sales operative said - and we've nothing at our central warehouse either - don't know when we can get one. So to save time, I'll go to on-line sources again. I recommend you do the same. Put simply if Curry's PC World put an item on display I expect them to have it in that Branch or at the very least be able to tell me when they will have it - without further inconvenience. I will not buy an alternative more expensive and less popular item from them, because they fail to offer me what I actually traveled into their branch to buy. I'll simply go elsewhere. I recommend you try other outlets first and leave Curry's PC World to last - if at all. CURRYS - Completely Unhelpful Retailer, Recommend You Skip. Model sought today and not available, although displayed ... ASUS C202 11.6" Intel® Celeron™ Chromebook - 16 GB eMMC,”

Helpful Report

Posted 5 years ago

“So appalling. Bought two TVs as Christmas presents on a Black Friday, received an email on Monday with both canceled. Really bad.”

Helpful Report

Posted 5 years ago

“Mother in law ordered a new oven and hob. Was meant to be delivered on Friday so she cancelled a doctors appointment. For them to cancel. Then should have Benn delivered on Sunday with no correspondence until she contacted them to be told it will now be Tuesday. Even though she has already waited over 2 weeks for it and been living on take outs. When rang up and asked who she complained to the man on phone was not helpful at all... I mean you take the money and delivery money and don’t even turn up... this service is disgusting will not ever be going for anything big if they cannt help a 83 year old lady out... what If that was there mum”

Helpful Report

Posted 5 years ago

“ABOSOLUTELY HORRENDOUS!!! I have missed out on black friday deals because they have taken money and cancelled my order!!! Because they pricex the products wrong!!! Still no money back and absolutely horrendous customer service!!!”

Helpful Report

Posted 5 years ago

“They don’t honour their offers. I bought a TV 2 weeks ago and the offer was if the price drops for Black Friday they’d refund the difference. It went down by £100 and when I contacted them they said I should have registered for the offer. That is absolutely a cop out. As I bought it online I think it was fair to assume the actual purchase was enough of a registration but no it wasn’t. It’s not about the money, it’s the principle that has annoyed me and means I will never buy from these rip off merchants ever again. I know they don’t care and not having any more money from me will not make a difference to them but I’d rather pay more at another retailer than give Currys another penny of my money”

Helpful Report

Posted 5 years ago

“I had to give one star to be able to write a review; there is no option for a minus. I ordered and paid for a washing machine by phone having had problems with the website. All progressed only to receive an email one minute later stating that the order was cancelled. Telephone to ask why "security issues" no further information apart from it was probably my card company. Checked bank account later and the payment was on debit card pending. Bank said no problems with the payment. Following day and yet another half hour wait I was told refund would be made within 24 hours. Three days later and I am still waiting for the payment to be refunded. Knowing how chaotic they are I have blocked any future transaction with Currys. It was only when I was into this problem that I remembered that I had an identical problem some weeks earlier when attempting to purchase a computer. Non delivery of computer and no notification; "security issues". I even received a request for feedback on my purchase!! What purchase. The computer was purchased from another provider without problem. I have now blocked any payment to Currys from my credit card as I will never visit their store let alone make a purchase.”

Helpful Report

Posted 5 years ago

“Ordered a tumble dryer from Curry’s, on delivery day the van turned up but no dryer on board for me. Phoned customer services to be told my order had not been put on the van and my delivery had been rescheduled. I pointed out that if they were going to do so then they should inform the customer. The total blasé attitude of staff beggars belief. However, I was assured by the delivery manager that it would be delivered the next day (Thursday morning). At 11.50 text received saying good news my delivery would be on Sat?? According to customer services they had again Forgotten to load it on the van. The word Incompetent is the only way to describe Curry’s, so do yourself a favour and go elsewhere where your custom will be valued.”

Helpful Report

Posted 5 years ago

“Curry's PC world encourage their sales team to lie to customers. I was told that if my item breaks on an accidental warranty it will either be fixed, replaced or refunded. No one mentioned how they only refund part of the price to make up for the "specs" of the product. After arguing that the RMS of the speaker that I was being offered is much lower, they told me that because the RMS was not listed by the manufacturer therefore it did not count towards the specs they had to match. They agreed that the specifications they had offered me were inferior and decided to recommend me a Panasonic speaker for my Sony one which looked even more inferior. They don't care about matching the brand and they don't care about the actual specs of the product. All they care about is signing an accidental warranty contract to meet their sale goal even if it means lying to the customers. Going around their shop, I realized that this was a recurrent thing they did. Whenever advertising accidental warranty they never mention the vague T&S they have. In summary, if you pay for accidental warranty on a £600 TV, expect £200 back if it breaks two or three years later or a sub-optimal replacement”

Helpful Report

Posted 5 years ago

“Bought a hob and paid extra for installation Currys came and delivered the hob but wouldn’t install as they said the pipes needed updating they then left but didn't’ unpack the hob A gas fitter came out today and said there’s nothing wrong with the pipes he inboxed the hob and we discovered missing parts so the gas fitter capped off my gas and left I now have no hob or oven as currys disconnected my oven as well I called currys who put me through to hotpoint who told me to go to the store so I did, but they can’t do anything I will never ever shop at currys again I read the reviews on trustpilot too it’s worse than on here 57% said don’t shop at currys and just 17% said good service I don’t even know if I’ll have a hob or cooked in time for Xmas Absolutely disgusting service”

Helpful Report

Posted 5 years ago

“Should have option of less than 1 star. Ordered a new washing machine as ours broke on sat night ordered on sunday for monday delivery get a phone call 5 mins after my time slot to say couldn't be delivered ran out of time would have to wait till Wednesday. Wednesday comes and surprise surprise same thing again and now have to wait till friday so almost a week with no washing machine. Not the staff fault but the system as they are not allowed to work past their hours or they get fined which is ridiculous. Delivery hub manager rude and needs a slap in store manager was great and sympathetic and has put decent refunds so let's see if it arrives friday lol”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,478 reviews