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Currys Reviews

2.0 Rating 3,511 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,511 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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M Watson
Unverified Reviewer
“Recently I visited a branch of Currys/PCWorld. I only expected to be 20 minutes or so, but the transactions took almost 2 hours. A week later I received a penalty notice from the firm that administer the car park. Naturally I appealed on the grounds that I was in the shop at the time. (There are signs saying maximum stay one and a half hours etc, but not surprisingly I didn't notice - why would I?). Appeal refused, so I went into the store. Not interested, saying the rules are the same everywhere, and anyway they have no control over (their own) car park. Wrote to Customer Services – same answer. Wrote to Chief Executive telling him that I will never use Currys/PCWorld again. He hasn't seen fit to reply. It beggars belief that any company would fine you for parking while in their store.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Very very inflexible delivery 36 minutes on hold Back to Amazon!!”
Helpful Report
Posted 6 years ago
John Clinkskel
Verified Reviewer
“A couple of times I've tried to buy a laptop or Chromebook from PC World's Truro outlet. On the previous occasion the branch had no stock of the displayed laptop and offered me the option to get it delivered to the branch the next day for an added £5 (or thereabouts). I did not feel inclined to pay to stock Curry's shops adequately, and so bought on-line instead (not from PC World). Today I asked Truro Branch for a Chromebook which the Branch had on display. "Not in stock" their sales operative said - and we've nothing at our central warehouse either - don't know when we can get one. So to save time, I'll go to on-line sources again. I recommend you do the same. Put simply if Curry's PC World put an item on display I expect them to have it in that Branch or at the very least be able to tell me when they will have it - without further inconvenience. I will not buy an alternative more expensive and less popular item from them, because they fail to offer me what I actually traveled into their branch to buy. I'll simply go elsewhere. I recommend you try other outlets first and leave Curry's PC World to last - if at all. CURRYS - Completely Unhelpful Retailer, Recommend You Skip. Model sought today and not available, although displayed ... ASUS C202 11.6" Intel® Celeron™ Chromebook - 16 GB eMMC,”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“So appalling. Bought two TVs as Christmas presents on a Black Friday, received an email on Monday with both canceled. Really bad.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Mother in law ordered a new oven and hob. Was meant to be delivered on Friday so she cancelled a doctors appointment. For them to cancel. Then should have Benn delivered on Sunday with no correspondence until she contacted them to be told it will now be Tuesday. Even though she has already waited over 2 weeks for it and been living on take outs. When rang up and asked who she complained to the man on phone was not helpful at all... I mean you take the money and delivery money and don’t even turn up... this service is disgusting will not ever be going for anything big if they cannt help a 83 year old lady out... what If that was there mum”
Helpful Report
Posted 6 years ago
Kristen G
Verified Reviewer
“ABOSOLUTELY HORRENDOUS!!! I have missed out on black friday deals because they have taken money and cancelled my order!!! Because they pricex the products wrong!!! Still no money back and absolutely horrendous customer service!!!”
Helpful Report
Posted 6 years ago
Pete
Unverified Reviewer
“They don’t honour their offers. I bought a TV 2 weeks ago and the offer was if the price drops for Black Friday they’d refund the difference. It went down by £100 and when I contacted them they said I should have registered for the offer. That is absolutely a cop out. As I bought it online I think it was fair to assume the actual purchase was enough of a registration but no it wasn’t. It’s not about the money, it’s the principle that has annoyed me and means I will never buy from these rip off merchants ever again. I know they don’t care and not having any more money from me will not make a difference to them but I’d rather pay more at another retailer than give Currys another penny of my money”
Helpful Report
Posted 6 years ago
Rayneite
Verified Reviewer
“I had to give one star to be able to write a review; there is no option for a minus. I ordered and paid for a washing machine by phone having had problems with the website. All progressed only to receive an email one minute later stating that the order was cancelled. Telephone to ask why "security issues" no further information apart from it was probably my card company. Checked bank account later and the payment was on debit card pending. Bank said no problems with the payment. Following day and yet another half hour wait I was told refund would be made within 24 hours. Three days later and I am still waiting for the payment to be refunded. Knowing how chaotic they are I have blocked any future transaction with Currys. It was only when I was into this problem that I remembered that I had an identical problem some weeks earlier when attempting to purchase a computer. Non delivery of computer and no notification; "security issues". I even received a request for feedback on my purchase!! What purchase. The computer was purchased from another provider without problem. I have now blocked any payment to Currys from my credit card as I will never visit their store let alone make a purchase.”
Helpful Report
Posted 6 years ago
Mrs M Smailes
Unverified Reviewer
“Ordered a tumble dryer from Curry’s, on delivery day the van turned up but no dryer on board for me. Phoned customer services to be told my order had not been put on the van and my delivery had been rescheduled. I pointed out that if they were going to do so then they should inform the customer. The total blasé attitude of staff beggars belief. However, I was assured by the delivery manager that it would be delivered the next day (Thursday morning). At 11.50 text received saying good news my delivery would be on Sat?? According to customer services they had again Forgotten to load it on the van. The word Incompetent is the only way to describe Curry’s, so do yourself a favour and go elsewhere where your custom will be valued.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Curry's PC world encourage their sales team to lie to customers. I was told that if my item breaks on an accidental warranty it will either be fixed, replaced or refunded. No one mentioned how they only refund part of the price to make up for the "specs" of the product. After arguing that the RMS of the speaker that I was being offered is much lower, they told me that because the RMS was not listed by the manufacturer therefore it did not count towards the specs they had to match. They agreed that the specifications they had offered me were inferior and decided to recommend me a Panasonic speaker for my Sony one which looked even more inferior. They don't care about matching the brand and they don't care about the actual specs of the product. All they care about is signing an accidental warranty contract to meet their sale goal even if it means lying to the customers. Going around their shop, I realized that this was a recurrent thing they did. Whenever advertising accidental warranty they never mention the vague T&S they have. In summary, if you pay for accidental warranty on a £600 TV, expect £200 back if it breaks two or three years later or a sub-optimal replacement”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Bought a hob and paid extra for installation Currys came and delivered the hob but wouldn’t install as they said the pipes needed updating they then left but didn't’ unpack the hob A gas fitter came out today and said there’s nothing wrong with the pipes he inboxed the hob and we discovered missing parts so the gas fitter capped off my gas and left I now have no hob or oven as currys disconnected my oven as well I called currys who put me through to hotpoint who told me to go to the store so I did, but they can’t do anything I will never ever shop at currys again I read the reviews on trustpilot too it’s worse than on here 57% said don’t shop at currys and just 17% said good service I don’t even know if I’ll have a hob or cooked in time for Xmas Absolutely disgusting service”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Should have option of less than 1 star. Ordered a new washing machine as ours broke on sat night ordered on sunday for monday delivery get a phone call 5 mins after my time slot to say couldn't be delivered ran out of time would have to wait till Wednesday. Wednesday comes and surprise surprise same thing again and now have to wait till friday so almost a week with no washing machine. Not the staff fault but the system as they are not allowed to work past their hours or they get fined which is ridiculous. Delivery hub manager rude and needs a slap in store manager was great and sympathetic and has put decent refunds so let's see if it arrives friday lol”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“My elderly parents bought 5 new appliance for their new kitchen. The fridge freezer once installed didn’t work. Lost a fridge and freezer full of food. Visited our Stirling branch Given a number to dial. Spent 4 hours on the phone finally arranged a repair man who didn’t turn up today. Spent 55 mins on hold tonight to be told to call back tomorrow! I’m writing to the board! Unacceptable!”
Helpful Report
Posted 6 years ago
Shaun Holton
Unverified Reviewer
“Purchase a top of the range 55 inch LG Oled TV within one week the glass stand on the TV rests on cracked. Curry gave me a full refund and changed the TV which I was grateful for. I purchased the same TV again from Currys and within 10 days exactly the issue happened again I reported this again as this is clearly a fault with the TV as it can’t hold its own wait. Currys refused to refund or even exchange for a different TV all together even though I’m within my 30 day period. They just kept fobbing me off saying there waiting for approvals from there head office then after 15 days they just said they won’t give a refund or an exchange as it’s not a fault with the TV. Which clearly there is. So currently I’m stuck with a £2000 TV which if it gets another crack in its stand it will probably fall over as it won’t be able to hold its own wait. Now having to go down another route to get a refund but not through Currys but should not have to go this way.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Ordered £30 top up cards for playstation and paid extra for delivery today. DPD haven’t even received my order so will not be getting them today. I can make a complaint but it’s just for feedback apparently and I won’t hear back. I can cancel the order but will have to wait until they are returned to the warehouse and then a further 5 dats or more to get re credited. Or I can continue with the order but have no idea when I will receive it. This was a birthday present for my grandson and I needed them today. Absolutely disgusting the way I have been lied to (2 emails stating the order is on its way and will be delivered today) and more or less told to just suck it up. I will never shop online with Curry’s PCW again and advise others to be very cautious if they do. Only gave one star because I couldn’t do none.”
Helpful Report
Posted 6 years ago
Philip Watts
Unverified Reviewer
“Travelled fifteen miles to take advantage of a price we had seen on display in the Northampton Riverside store a week before. The Pure internet radio was advertised at £89.99 listing a saving of £10. When we came to buy the item the only stock was the display model which, for some reason, they would not sell to us. However, we were told that the same model was in stock at a nearby store but I noticed that it was listed at the full price and the manager, Ian (family name not disclosed), would not honour the offer price. Very disappointed because I feel that I had been misled by a false price. I try to support our local stores but have now ordered the same from Amazon at £79.99. Is this misleading price company policy?”
Helpful Report
Posted 6 years ago
Team Know How To Avoid Work
Unverified Reviewer
“I bought a fridge freezer from Curry's and was specifically asked if about access. I notified them that there were 8 steps leading to our front door. After two texts and on the morning of the delivery I received a call from the driver who informed me that they don't carry any appliance bigger than a standard freezer more than 3 steps up. I also paid to have my old fridge freezer taken away. The driver kindly informed me that unless it was at street level it would not be taken. The service I was sold in store was incorrect and on phoning curry's, the answer given that it was pot luck whether you get two strong guys or two skinny guys and they would risk assess it on arrival. I already knew the answer to that from the driver call. I was informed that if the first driver refused to place my purchase in my property another might decide different. On asking when that might be (again pot luck) Customer services couldn't say as the delivery was incomplete! Tell me about it! Don't bother with this lot which is a part of Curry's. Don't bother with Curry's either. Completely misleading selling of goods with very poor customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Currys PC World are a BIG!!!! Joke Useless, incompetent and waste of time”
Helpful Report
Posted 6 years ago
Steph Shilton
Unverified Reviewer
“Awful service I’ve used them for years but never again purchased a job 6 weeks ago that’s not working had an engineer visit Sunday after 2 days of trying to get through to team know how he said I need to go back on the phone to order the replacement just spent 20 mins on hold then got cut off dreadful awful service if things are faulty trading standards should be aware of the service or total lack of it !”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“joke company and website”
Helpful Report
Posted 6 years ago
Currys is rated 2.0 based on 3,511 reviews
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